We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Amazing spa day, let down only by afternoon tea”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Parsonage Hotel & Spa
Ranked #1 of 1 Hotels in Escrick
Certificate of Excellence
London, United Kingdom
Level Contributor
120 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Amazing spa day, let down only by afternoon tea”
Reviewed February 23, 2014

We came for a spa day - a large group of us, on a Saturday on a mix of the spa package deals.

SPA

Beautiful facilities - especially the spa pool - which was on constantly, with no repeated button pressing or cleaning cycle!

4 'rooms' - aromatherapy, salt, sauna and steam room - all beautifully clean and large enough.

Lovely pool, in a conservatory type room, so even though it was winter it felt quite tropical.

Staff really helpful, robes, towels and slippers provided.

The 'spa etiquette' wasn't being followed by many - so whilst there was always a sun lounger unoccupied, many people were reserving these leaving towels, and even items such as phones etc. Despite a stated policy saying staff would remove these where left, this didn't seem to happen, which is a shame when there should have been enough to go round.

Relaxation room near reception also lovely - huge, comfy sofas. These were a bit damp - presumably where people had sat coming from the pool for treatments, which was a bit of a shame, but always a spa hazard.

Not too busy - though there was another reasonably large group as well as a number of smaller ones.

TREATMENTS

Everyone really enjoyed these - good treatment rooms (though not well sound proofed), and lovely therapists. Couldn't fault - left feeling uber relaxed, as did everyone.

FOOD
Part of the package was afternoon tea - this was a huge let down on many levels.

Presentation wasn't good - the sandwiches were on a huge platter which just looked like a mass catered conference type lunch, and didn't taste much different to this.

Scones and cakes were good, though nothing special, and again plonked on a large platter, with not enough scones for everyone. We did ask for more since everyone wanted a scone - understandable with an afternoon tea, and this was provided - but don't think it should have to be requested. The cakes were effectively tray bakes - so whilst good, I expected something more in line with other afternoon teas I've had elsewhere where a little more effort is made.

The rest of the cakes were a selection, with 3/4 of each type, so everyone had to choose a different mix of cake.

Would have been better had there been less choice, but a more even selection - i.e. a scone each (without having to ask) and maybe 1/2 of the same cake but 1 each for everyone. None of us were impressed with the afternoon tea which we'd all been looking forward to.

Good choice of drinks - with soft drink options and hot chocolate as well as the usual teas and coffee.

We had a couple of people with dietary requirements in our party - which, whilst catered for, wasn't well catered for. Plenty of notice was given, but this didn't appear to have been noted and on checking on arrival, the receptionist was unaware of this.

Instead of some form of adapted afternoon tea, a salad and fruit platter was given - not close to an afternoon tea - and didn't really appear to consider the needs in question - i.e. both of the party could eat the sandwiches had they been made without butter and with certain other fillings, so a shame something that deviated so far from what everyone else was having.

As often assumed places, the vegetarian was assumed to eat fish - whilst additional vegetarian was provided on asking, this meant the vegetarian ate ten minutes after everyone else.

It was a bit of a let down for those with these requirements, when over a months notice was given and something I've had catered for far better in many other places.

Smaller groups seemed to fare better - those eating at a similar time in 2s, for example. Shame that this was the case when everything else was so good.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Pentala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

950 reviews from our community

Traveler rating
    512
    241
    107
    57
    33
See reviews for
135
448
17
46
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (220)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Blackpool
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 11, 2014

I treated my fiance to a spa break for his birthday and found the Parsonage. Its everything you would expect and more, we were treated like royalty from the moment we arrived to the moment we left, staff that could not do enough for you, and the spa!!! Well I could have spent a week in there. The food was absolutely fantastic. I give this place 10 out of 10. It really is worth the money. The only thing that ruined it a little was the cackling and common hen party that arrived back at 2am and continued to cackle until 3 am, resulting in me asking them to be quiet and having the door closed in my face!! To the staffs credit however they bent over backwards to put it right for us and were genuinely sorry for what had happened. All in all a fantastic couple of days and I would recommend it to anyone who wants to be pampered and spoilt!

Room Tip: Make sure you ask if there are any parties staying. We stayed in the coach house, perhaps if we had...
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lisa c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York, United Kingdom
1 review
Reviewed February 11, 2014

I booked 4 rooms here for my sisters birthday so that she and I and a group of friends could have a relaxing spa weekend. Unfortunately the Cloisters Spa was fully booked for treatments when i called in advance to book, however this turned out to be a good thing. I searched for nearby places which we could have our treatments done and found a small place across the road (Beautique of Escrick) there were 2 beauty thereapists who worked there who were just starting up at this small salon. (although both fully qualified and had experience at other practices). I decided to phone them to see if we could pop over for our treatments there, they were extremely accomodating and sent us price lists etc as they dont yet have a website although you can find their number on google. It turned out that for a 45 minute back, neck and shoulder massage we paid £20. This turned out to be a complete bargain and an absolute find when we found out that the Cloisters Spa were charging £30 for just 25 minute massage. Me and my friends enjoyed a range of treatments such as facials, full body massages and back neck and shoulder massages here and I would reccomend going here to anyone who is bookiing to stay at the parsonage. We simply enjoyed all of the facilities in the spa and when it was our turn for our treatments we popped over one by one for our treatment it was no trouble at all and saved us all a lot of money. In the end we were all much happier to have paid the lady who worked at Beautique of Escrick as she was so helpful and facilitating to us and polite we gave her a tip (Becky).

We were glad to not have given our money to the staff in the Cloisters Spa as they turned out to be rude and unhelpful. The spa itself was lovely and clean and enjoyed by all, however when we got out of the pool and went into the conservatory area for a bite to eat it wasn't such a pleasent experience. The food was extortionately priced (£6 for a simple sandwich) we had to wait 1 hour to get our food as they were busy serving platters to people who had booked on a groupon type voucher and forgot about us. We enquired twice as to where our food was as one of the girls had to get off to go for her treatment and she would be late if she waited any longer. The lady working in the spa was rude and unhelpful and abrupt. All of the staff in the spa could do with some training on customer service, so in the end we were glad to have not paid them for any treatments as they were not deserving of the extortionate prices.

The hotel itself was nice, slightly dated in decor but clean and pleasent and we had no trouble here. One of the rooms was upgraded to a superior room which was lovely and spacious and had a jacuzzi bath so we all tended to congregate in that room as a group. The staff inside the hotel were lovely and friendly and I could not fault them.

With regards to travelling into York from the Hotel we had no problems there was a bus which took us into the centre on the evening and and back again (last bus at 00:05) it was £3 each way which was fine and taxi's are available to get if travelling later as some of our group did.

Overall a pleasant experience, we did not let the small issue of the Spa staff ruin it for us. Only tip I would give is to give Beautique of Escrick a ring to check their availability for treatments before booking with the cloisters. Much better customer service, longer and better treatments, cheaper in price and just across the road, complete no brainer.

Room Tip: The rooms in The Lodge are brilliant especially the superior rooms.
See more room tips
  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charsh123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Notts
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 7, 2014

We had a very pleasant clean room and the spa facilities were excellent with a decent sized pool. Hotel clean and bright but a shame that the 3-course dinner menu only offered 3 main choices except for steak at an extra price!! - and this menu was for the season! This rather spoilt the expectations of such a lovely hotel as we had to go out to eat.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sunshineNotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 5, 2014

This was our second visit to The Parsonage and we enjoyed it just as much.
Welcomed by friendly staff at reception who, on finding that we were planning to travel into York, produced a bus timetable for us.
Our ground floor room in the annex was very comfortable and nicely furnished with a good sized bathroom.
We had evening meal on the first night which was delicious, game pie was very filling.
The buffet breakfast had a good choice including meats and cheeses for those not wanting an English cooked breakfast. On the second day we had an afternoon tea served in front of a log fire, then went to the theatre in York.

We used the leisure facilities each day and found them to be immaculately kept and the receptionists again were welcoming there.
There is a regular bus service into York which stops at the McArthur Glen outlet on the way.

Room Tip: The ground floor rooms in the annex have a French windows overlooking the fields.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pinkclover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leamington Spa, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
Reviewed February 1, 2014

The hotel is beautiful and in a beautiful location. The staff were friendly, welcoming and helpful. The spa facilities were superb, I had this all to myself which was luxury. We would definitely stay again. We visited to do some Christmas shopping and visited the York designer outlet and shopped in York city. So may fascinating places to visit. A lovely pre Christmas break away. Only negative, the bath plug in our room was leaking water so we were unable to have a relaxing bath! Easily fixed though

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 202Claire31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
east yorks
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed January 24, 2014

This week had a very relaxing spa day at The Cloisters at the Parsonage,provided with new white fluffy robes,slippers and towels,we swam in a lovely tepid pool followed by a session in the Jacuzzi,aromatherapy room and various steam rooms before showering changing into our underwear and robes for our massage but not till after our afternoon tea which consisted of small sandwiches in white and brown bread of which the smoked salmon in brown were the best as the white bread wasn't too fresh,followed by cream scones and jam lovely,there were also small cakes which we tried some and were nice what we had...An hour later we had a full body massage in a very dimly lit room with relaxing music,the girl who did my massage was lovely and I thought gave me an expert massage with beautiful smelly oils.So we left feeling,,,, so when do we go back.Yes please.

Room Tip: Try and go midweek,not so busy
See more room tips
  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank annieEastYorks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Escrick
4.0 mi away
Middlethorpe Hall & Spa
5.8 mi away
The Grand Hotel & Spa
19.3 mi away
Rudding Park Hotel
Rudding Park Hotel
#1 of 1 in Follifoot
5.0 of 5 bubbles 4,496 reviews
Show Prices
Show Prices
Show Prices
11.5 mi away
Hazlewood Castle & Spa, BW Premier Collection
15.9 mi away
Aldwark Manor Golf & Spa Hotel
4.9 mi away
York Marriott Hotel
Show Prices
Show Prices
Show Prices

Been to Parsonage Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Parsonage Hotel & Spa

Property: Parsonage Hotel & Spa
Address: Main Street, Escrick YO19 6LF, England (Formerly Parsonage Country House Hotel)
Location: United Kingdom > England > Yorkshire > North Yorkshire > Selby District > Escrick
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Escrick
Price Range (Based on Average Rates): $
Hotel Class:3 star — Parsonage Hotel & Spa 3*
Number of rooms: 50
Official Description (provided by the hotel):
The Parsonage Hotel & spa is set in five acres of beautiful formal gardens and only a short drive from the historical city of York. Boasting 50 stylish decorated bedrooms, each one offers en-suite facilities, flat screen digital tv and wifi. All residents (over 18) have access to Cloisters Spa & Health Club. Dine in our award winning Lascelles restaurant or enjoy afternoon tea in the drawing room or conservatory which overlook the beautiful gardens. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Orbitz, Hotwire, Priceline, Cheap Tickets, Booking.com, LateRooms and TripOnline SA so you can book your Parsonage Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Parsonage Country Hotel
Hotel Parsonage Country
Parsonage Hotel & Spa Escrick, Yorkshire

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing