I booked 4 rooms here for my sisters birthday so that she and I and a group of friends could have a relaxing spa weekend. Unfortunately the Cloisters Spa was fully booked for treatments when i called in advance to book, however this turned out to be a good thing. I searched for nearby places which we could have our treatments done and found a small place across the road (Beautique of Escrick) there were 2 beauty thereapists who worked there who were just starting up at this small salon. (although both fully qualified and had experience at other practices). I decided to phone them to see if we could pop over for our treatments there, they were extremely accomodating and sent us price lists etc as they dont yet have a website although you can find their number on google. It turned out that for a 45 minute back, neck and shoulder massage we paid £20. This turned out to be a complete bargain and an absolute find when we found out that the Cloisters Spa were charging £30 for just 25 minute massage. Me and my friends enjoyed a range of treatments such as facials, full body massages and back neck and shoulder massages here and I would reccomend going here to anyone who is bookiing to stay at the parsonage. We simply enjoyed all of the facilities in the spa and when it was our turn for our treatments we popped over one by one for our treatment it was no trouble at all and saved us all a lot of money. In the end we were all much happier to have paid the lady who worked at Beautique of Escrick as she was so helpful and facilitating to us and polite we gave her a tip (Becky).
We were glad to not have given our money to the staff in the Cloisters Spa as they turned out to be rude and unhelpful. The spa itself was lovely and clean and enjoyed by all, however when we got out of the pool and went into the conservatory area for a bite to eat it wasn't such a pleasent experience. The food was extortionately priced (£6 for a simple sandwich) we had to wait 1 hour to get our food as they were busy serving platters to people who had booked on a groupon type voucher and forgot about us. We enquired twice as to where our food was as one of the girls had to get off to go for her treatment and she would be late if she waited any longer. The lady working in the spa was rude and unhelpful and abrupt. All of the staff in the spa could do with some training on customer service, so in the end we were glad to have not paid them for any treatments as they were not deserving of the extortionate prices.
The hotel itself was nice, slightly dated in decor but clean and pleasent and we had no trouble here. One of the rooms was upgraded to a superior room which was lovely and spacious and had a jacuzzi bath so we all tended to congregate in that room as a group. The staff inside the hotel were lovely and friendly and I could not fault them.
With regards to travelling into York from the Hotel we had no problems there was a bus which took us into the centre on the evening and and back again (last bus at 00:05) it was £3 each way which was fine and taxi's are available to get if travelling later as some of our group did.
Overall a pleasant experience, we did not let the small issue of the Spa staff ruin it for us. Only tip I would give is to give Beautique of Escrick a ring to check their availability for treatments before booking with the cloisters. Much better customer service, longer and better treatments, cheaper in price and just across the road, complete no brainer.
- Official Description (provided by the hotel):
- The Parsonage Hotel & spa is set in five acres of beautiful formal gardens and only a short drive from the historical city of York. Boasting 50 stylish decorated bedrooms, each one offers en-suite facilities, flat screen digital tv and wifi. All residents (over 18) have access to Cloisters Spa & Health Club. Dine in our award winning Lascelles restaurant or enjoy afternoon tea in the drawing room or conservatory which overlook the beautiful gardens. ... more less
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- Also Known As:
- Parsonage Country Hotel
- Hotel Parsonage Country
- Parsonage Hotel & Spa Escrick, Yorkshire