We were very pleased with the hotel facilities and room when we arrived but unfortunately this was completely overshadowed by the poor night's sleep we had. We stayed in a family room, all of which are located on the ground floor of the hotel for ease of convenience for people needing to negotiate the corridors with prams, pushchairs etc ... a great idea. Problem is that the rooms are leading off the reception corridor, so telephone ringing well after midnight, the shrill of which can be heard very clearly inside the room also, the family rooms overlook the courtyard which has a seating area for people using the hotel bar ... it was like having a pub right outside your door! The noise went on past midnight and I was forced at one time to ask people to quiten down after they'd woken my child who normally sleeps through everything. To add insult to injury, when we told the receptionist about the problem the following morning, we received a very negative response saying that she'd not received a complaint about noise previously, I have to say that I find this absolutely astounding as it's like an auditorium in this area of the hotel. The hotel owners really need to review their customer service policy and consider individual experiences when they are reported, instead of dismissing them. It is for the reasons above that I wouldn't recommend this hotel to families with young children.
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- Also Known As:
- Northover Manor Yeovil
- Northover Manor Hotel Ilchester, Somerset