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Himley Country Hotel
Ranked #2 of 2 Hotels in Himley
Reviewed June 16, 2013

Like a previous poster we booked on a KGB deal and Head Office had not informed the hotel to expect us. Due to this, and them not having any family rooms available, we were given a standard double room. This was far too small and really needed some updating and decorating.

We would question how fresh / homemade any of the food is and wonder how many microwaves are in the kitchen.

There seem to be a lot of positive reviews on here, so it's a real shame we didn't get one of the rooms that these people have had. There was also a wedding one of the night's we were staying and they weren't particularly considerate to the other guests.

One a very positive note, the staff members are a credit to the hotel. Every single one. Polite and helpful.

Room Tip: There is no lift, ground floor.
  • Stayed: June 2013, traveled with family
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Thank Richard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
himley, General Manager at Himley Country Hotel, responded to this reviewResponded June 17, 2013

Dear Richard

Thank you for your comments. It is great to hear that you felt the staff are a credit to the hotel as we pride ourselves on our customer service You are correct in what you say regarding the decor of the hotel, it is something we are working on week in, week out to improve and update all of our bedrooms.

We buy the majority of our menu in fresh, however with some of the menu items microwaves are used.

Kind Regards

Matt Pullen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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498 - 504 of 669 reviews

Reviewed June 10, 2013

Stayed on a weekend break and wedding reception.
The hotel has had very varied reviews and these reflect the age and ageing decor mainly.
The service and the food are both first class and the staff were really prepared to make great efforts, for example, they made us some sandwiches in the bar when the restaurant had closed.
The rooms are a bit tired and could certainly do with some upgrade as they have great character.
The location is peaceful and attractive.
The breakfast is of the buffet type, but well run and kept fresh and hot; the toaster was early 19th century however which led to a massive toast queue.

  • Stayed: June 2013, traveled with friends
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Thank jackb39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
himley, General Manager at Himley Country Hotel, responded to this reviewResponded June 13, 2013

Dear Jack

Thank you very much for your comments, it it lovely to read good comments about our staff and food. We have an ongoing maintenance programme which allows us to update rooms but I do concede this is a long process. As for the toaster, I appreciate your comments and will pass them on to the purchasing manager.

Kind Regards

Matt Pullen
Geneal Manager

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Reviewed June 3, 2013

We turned up to find that the reservation that we had made (through a KGB Deals Offer) hadn't been received by the hotel. This wasn't the first time that this had happened apparently. After a quick phone call the reservation was found and we were allocated our room - we are a family of 4 and were given two adjoining rooms (rooms 102&103) - 1 double and 1 twin room. The children (5&7) loved having their own room and we were very grateful too!! The staff were all very friendly and helpful and the service at breakfast was great (although I didn't think the sausages were particularly good!). Yes, the decor is dated and the hotel could do with a refurb, but it was very clean and tidy and the staff all take great pride in what they do. I would stay here again, but would definitely try to get the same 2 rooms!

  • Stayed: May 2013, traveled with family
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Thank NickW1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
himley, General Manager at Himley Country Hotel, responded to this reviewResponded June 13, 2013

Dear Nick

I am pleased to hear that you would stay with us again based on our customer service and hospitality. I appreciate that the hotel is tired in places and our ongoing maintenance programme will allow us to update where necessary. I have passed your comments on to our head chef regarding the sausages and he will be speaking to the butcher to discuss the quality. To ensure you have the same rooms on your next visit, you will need to specify the room numbers to the reception team when making your booking as we have more than one room of this type.

Kind Regards

Matt Pullen
General Manager

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Reviewed June 1, 2013

Just stayed at this hotel for one night. The hotel is very tired and dated. The staff were very friendly the rooms although could do with a bit of DIY and updating were spotlessly clean. The breakfast was exellent. We paid £49 for two,bargain so cant complain.

  • Stayed: May 2013, traveled with family
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Thank Freddie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
himley, General Manager at Himley Country Hotel, responded to this reviewResponded June 3, 2013

Dear Freddie

Thank you for your positive comments, we are undergoing maintenance and updating our bedrooms, as I am sure you can appreciate this is a time consuming task but we hope to get round all the bedrooms by the end of the year.

Kind Regards

Matt Pullen
General Manager

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Reviewed May 30, 2013

First on arrival, there is a warm greeting. Given our room keys for a room on the first floor.
As soon as you walk down to your room you realise, the hotel is somewhat quirky, random space with floor to ceiling mirrors, out of date decor and carpets. Yet clean and kept clear of rubbish etc..
Then we opened the door to our room, first the few positives there are.
The bedroom is clean, the sheets and bedding are clean, there is a flat screen tv, free wifi. Tea and coffee.
Now the negatives, first we are a family of 4 and had asked for a family room. My youngest has just turned 3 years of age.
We were given a very small shower room, no bath and my youngest cant take showers, the shower room was big enough for 1, yes just 1 person. It looks as if it hasn't had any work done to it since the hotel was built. Very out dated.
The room it's self was soooooooo tired, an 80s throw back.
Beds that have seen better days, also the 2 seater sofa, the only 1 yet we are a family of 4 was worn out same as the carpet. All this squashed into a small room, suitable for a couple and maybe a newborn baby. Again very poor outdated decor and fittings. Didn't sleep well at all, because the room was uncomfortable
I must say the staff at this hotel were very polite and understanding that the hotel needs major investment, then reopen and then have a name change. As its just had its name changed, I'd say that's all tho.
Breakfast was very nice, had to wait a bit for sausages and bacon, but we didn't mind that as you know everything is freshly cooked. The only thing that needs looking at it the coffee is of poor standard, very easy to sort that out.
The breakfast room was clean, a bit dated tho.
At the present time I would not stay at this hotel unless time, money and taste was used on this place.

Room Tip: Chose a different place to stay.
  • Stayed: May 2013, traveled with family
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Thank Speedie0077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
himley, General Manager at Himley Country Hotel, responded to this reviewResponded June 3, 2013

Dear Guest

Thank you for your comments. It is very pleasing to hear that you felt the hotel was clean and the staff were welcoming and friendly. You are correct in what you say regarding the decor of the hotel, it is something we are working on week in, week out to improve and update our bedrooms.

Great to hear your comments regarding breakfast and you are right, when you know it's fresh you don't mind the wait. I will look into the coffee myself as I am a big coffee drinker.

Kind Regards

Matt Pullen
General Manager

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Reviewed May 29, 2013

I was attending a golf day at the nearby Swindon Golf Club and stayed at this hotel as it is really close. I think my comments would echo many of the others in that i found all the staff to be very helpful and cheery (even when i returned late evening and requested a late night snack of sandwiches for me and my friends).
Despite the fact that there was a damp patch on the wall as i entered my room (which was a little strange as it was an internal dividing wall) my room was not at all bad and very clean and tidy, although the bathroom was small. I found the bed to be very comfortable and the room was nice and quiet also.
There is a reasonable bar area and quite a large restaurant where i had a very acceptable breakfast the next morning.
Overall, despite the fact that it looks a little tired in places, for the price I paid, I would say that this hotel offers very good value and makes for a good 'bolt-hole' when on business in the area.

Room Tip: I was in a room (118) at the end of the corridor so had no noise from people walking up and down the...
  • Stayed: May 2013, traveled on business
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Thank LondonBernie_bolt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
himley, General Manager at Himley Country Hotel, responded to this reviewResponded June 3, 2013

Dear Guest

Thank you for your review. It is always great to hear positive comments about our staff as we pride ourselves on our customer service.

Thank you for pointing out the damp in the bedroom, our maintenance team are continually working on the bedrooms and will ensure this problem is looked into.

We look forward to welcoming you back to the hotel when you are next in the area

Kind Regards

Matt Pullen
General Manager

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Reviewed May 23, 2013

We booked Himley house hotel on a trip to Black country museum and found the location was excellent, not too far away but in a nice area. The hotel staff were so nice and friendly and our room was excellent value for money, it was spotless and clean and comfortable. we ate in the restaurant in the evening and found the food good value for money. I have paid a lot more to stay in hotels that are no where near as good!!! will definitely recommend to anyone.

  • Stayed: May 2013, traveled as a couple
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Thank Andrea M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
himley, General Manager at Himley Country Hotel, responded to this reviewResponded June 3, 2013

Dear Andrea

Thank you for your comments, I am pleased you enjoyed your stay with us

Kind Regards

Matt Pullen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Himley Country Hotel

Address: School Road, Himley DY3 4LG, England (Formerly Best Western)
Location: United Kingdom > England > Staffordshire > Himley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Himley
Price Range: $36 - $49 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Himley Country Hotel 3*
Number of rooms: 65
Reservation Options:
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Also Known As:
Himley Country Dudley
Himley Country Hotel Staffordshire

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