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All reviews birmingham airport park and fly lovely hotel flying from birmingham the marco pierre white restaurant warwick castle motorcycle museum superior room an early flight taxi service plenty of parking reception staff buffet style car parking wedding party stayed here for one night evening meal
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Reviewed 3 weeks ago

We had booked a 1-night stay for Saturday 21st September in a ‘Superior-King’ room for our wedding anniversary at this hotel as part of a package (1-night away for 2 people including a two-course meal in the Marco Pierre White Steakhouse Bar & Grill, a glass of prosecco, and full buffet breakfast). We arrived at the hotel (which on the surface looked lovely and inviting) at about 1pm. We were advised that our room wasn’t ready but this wasn’t a problem as check-in was not until 2pm. We left our car on the car park and ventured out on public transport. The hotel is on a main bus route with regular buses going into Solihull, Birmingham and also to the NEC – very convenient. So far, so good.

We returned to the hotel just before 7pm and there was a lively and friendly atmosphere at the hotel (wedding party, Everton Ladies’ football team, amongst other guests). Staff were friendly and we checked-in and went to our room to freshen up before dinner. This is where it went downhill. The room was not a ‘Superior King’, but was a very basic room with a fold-down bed which was very low to the floor; however, it looked like someone had had a lie down in this bed as the bedding was messy with bits of fluff on it and the pillows were thrown across the floor. I have never stayed in a hotel where the main bed is a fold-down bed. The room had no other facilities that were stated for the ‘Superior King’. We did not venture into the bathroom, but went back to reception.

Reception staff did try to sort out our problem but we were advised that the only other room available was a Twin Room – not for our wedding anniversary, thank you very much! We were then offered a room at their sister hotel which was approximately 4 miles away. We stated that we wanted to eat in the Marco Pierre White restaurant which they said we could do and then go to the other hotel. We also spoke to the Manager and he offered us the same. We envisaged enjoying wine with our dinner and then having a few cocktails without the worry of having to drive. With their option, either my husband or I would not have been able to have a drink with our meal if we had to drive to the other hotel.

We felt quite deflated and the mood of our evening had changed, so we opted to have a full refund which they gave. We ventured back home to a far superior bedroom!

Room tip: Make sure you get the room that you have booked!
Date of stay: September 2019
    • Service
Thank Elaine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul F, General Manager at Best Western Plus Manor Hotel (NEC), responded to this reviewResponded 3 weeks ago

Dear Elane C

Thank you for your feedback and I apologise that we did not meet your room expectations. The room allocated to you should have been a Superior King room and I apologise that the incorrect room was allocated. Please contact me if returning so i can ensure the correct room and ensure that your stay is memorable for the right reasons

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Dinner, bed, breakfast and car parking while we were away. Wow, it was a brilliant bargain! The room and bathroom were very spacious and clean, the evening meal was amazing, bar prices were great for a 4 star hotel. However, the thing that made it extra special was the staff - friendly, fun and attentive. It was a great way to start our holiday. Thank you.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank Rachdiy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this reviewResponded 2 weeks ago

Dear Rachdiy

Thank you for choosing the Best Western Plus Manor Hotel and for taking the time to share your review.

I was happy to see that we were able to provide you with exceptional service at a fantastic price and look forward to the opportunity to do so again.

We do hope you choose to book with us again on your next flight out of Birmingham Airport.

Kind Regards

Sven Nel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Even though this is a chain hotel it retains a loy of the buildings charm. Room was huge as was the bed, clean and tidy. Check in and out was slick and professional. Breakfast was self service and had a decent selection. Have to say it was really busy when we were there but kitcken staff kept topping up teh hot stuff and frount of house were working hard to.

Date of stay: September 2019
    • Value
    • Location
    • Service
Thank teifion h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this reviewResponded 2 weeks ago

Dear Teifon

Thank you for choosing the Best Western Plus Manor Hotel and for taking the time to share your review.

It is brilliant to read that your returning stay was as a good as the one before, it is so important to us not only to meet our high standards but to keep that level, so I am pleased this was recognised by a returning guest.

We do look forward to welcoming you back in the near future, please remember to join Best Western Rewards to collect points for your stays.

Kind Regards

Sven Nel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

We stay here for an early start to the airport
Plus it has the added bonus of parking while we are away
A taxi is booked via reception for our transfer
Always a good service
Hotel is very comfortable , Rooms plenty big enough Bed is very comfortable Tea and coffee facilities in our room And a very good Restaurant available for evening meal
Staff are brilliant nothing too much trouble
Waiter was very informative about the menu and wines on offer 1st class service
Breakfast was also help yourself. Plenty available
They also cater for people with dietary needs
Which is useful to no
All in all a brilliant accommodation

Date of stay: September 2019
Thank C8774MHangelac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this reviewResponded 2 weeks ago

Dear C8774MHangelac

Thank you for choosing the Best Western Plus Manor Hotel and for taking the time to share your review.

It was a real pleasure for us to read your feedback and we are glad to hear that we were able to meet your expectations. I can tell from your review that our team have done a fantastic job in ensuring you have a great stay.

Please remember us for your next holiday out of Birmingham Airport, we would love to welcome you back.

Kind Regards
Sven Nel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Excellent hotel.
All the staff were friendly, helpful and professional at all times.
Beds comfy, rooms spacious and plenty of parking.
Free WiFi.
Breakfast was really good, plenty to choose from.
Would recommend this hotel.

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank martinr0wland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Svensonnel, Manager at Best Western Plus Manor Hotel (NEC), responded to this reviewResponded 2 weeks ago

Dear martinr0wland Thank you for choosing the Best Western Plus Manor Hotel and for taking the time to share your review. Your review is the perfect summary of our hotel and we do hope that your excellent stay means that we can welcome you back in the near future. Kind Regards Sven Nel.

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