This is the first time I have ever written a review but felt compelled to after a very disappointing visit to the tea rooms today. We have been a couple of times in the past and always felt fairly satisified.......but today was a different matter! We visited with our grandchildren after the eldest asked if we could go, as he loves playing in the little shops. The service was poor and the quality of the food very poor given the cost!! My sandwich was dry and looked like it been hanging around for ages. Our soup was cold,as was my husbands coffee. There was hardly anyone in when we first arrived so I cannot imagine why everything was so cold and took so long to arrive? It appears there was only one lady cooking in the kitchen but there were 4 or 5 girls waiting on the tables. We had to wait ages to pay as one girl was "entering this" (what appeared to be several orders) in to the till. What should have been a lovely morning out with our grandchildren was spoilt by poor service and over the top costs for food. On the plus side, the setting is lovely and the facilities for children are great but I cant help feeling they are at risk of losing a lot of customers by not keeping on top of the catering side of the business.
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