We stayed at the Worsley on 17th August after finding it on laterooms. We paid much lower than the advertised price on the hotel website, presumably because it was such a late booking (only booked the day before), so we thought we were getting a bit of a bargain. The food in the restaurant in the evening was excellent, and breakfast was also good, however the room was very disappointing. We had booked the superior rather than the standard as the pictures made the rooms look very inviting. Our room was nothing like the one in the picture! I didn't complain as it was ok, and we had got it quite cheaply. However on reflection a number of things now irk me. The bed was very comfortable and the sheets were beautifully laundered, but the room was exceptionally tired and smelled a little musty, paper was peeling from the walls and some of the bathroom tiles were cracked. The sash window in the bedroom did not stay open, we had to prop it open with a milk portion carton to get any air into the room.
On re checking the reviews I now see that we were given the seemingly infamous room 12, with the small corridor between the bedroom and bathroom. The glass door was covered by a net curtain, which was perfectly acceptable, but I see that the broken sash window was reported in 2010. When I mentioned the broken window on leaving the receptionist said thankyou for telling her, as they would now be able to rectify it. Obviously not!
Room 12 is at the back of the hotel, so does not have much of a view, is over the Cricketers bar (which is fine) but must also be over the kitchen, as when the window was open there was the distinct smell of cooking and it was quite noisy in the late afternoon, we could hear things being moved around and doors banging etc.
The young man who checked us in was very welcoming and well mannered, however he was aloo manning the bar and waiting on in the evening and looked as though he was virtually running the place on his own.
It was very quiet, there were only 3 other couples at breakfast, so I am sure that some of the better rooms described by the owner in response to other reviews were available. There was a wedding the following day, and I feel that the better rooms were probably being saved for the wedding guests, to avoid needing to service them on the Saturday. I could have understood more if the hotel had been full and we had booked the last room available.
Basically in terms of the room, I think we got less than we actually paid for, which is why I have rated the hotel poor. Credit to the young man who said he was a trainee manager, when he actually looked as though he was being used as a general dogsbody.
So, we won't be returning, and I would have been more than angry if I had paid the £172 per night as is advertised on the hotel website.
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- Also Known As:
- Worsley Arms York
- Hotel Worsley Arms
- Worsley Arms Hotel