As a foreigner living and working in Switzerland this never ceases to amaze me. The acceptance of bad service and value.
I visited Bettmer Hitta in a party of 3, for lunch during a ski weekend. It is located very nicely the scenery is amazing, surrounded by snowy alps.
We ordered food and drinks. I opted for the Bettmer Käseschnitte (20 chf) and my mother-in-law and girlfriend decided to split 1 portion of homemade spätzli (23chf).
The food took ages to arrive. After 40 min the spätzli arrived, no apologies from the waitress. and after 1 hour and 10 min my Käseschnitte arrived, by this time the others had already finished and i had to eat alone. Again no apology from the staff.
This is in my book completely unacceptable! I ventilate my thoughts and my girlfriend and mother-in-law (both swiss) say that this is completely normal which i find so bad. Most people living in Switzerland know that eating out is over prized and almost always badly made (considering the price). But this was just too much. I have never experienced bad service like this, like you are supposed to be grateful to be there and just sit and take it. Never again.
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