I found this hotel through a groupon- I booked the hotel for dates in July. I never received a confirmation email or a receipt from the hotel stating that my dates were booked. Upon requesting a confirmation I received an email stating that the dates were OK.
When I arrived to El Sueno Tropical in Costa Rica I was extremely disappointed that the hotel did not look or feel like what was advertised on the Groupon and the hotel website. To start off, when I arrived I was not offered any help me with my bags. Vinny (the owner) was seated in the “reception” area. He did not seem to have a room assigned for us. He grabbed a key and when we got to that room someone’s stuff was in there so he went to get a different key for another room. I found this to be very unprofessional.
When we got to the room we were very disappointed with the upkeep of the room. The bathroom smelled. The TV barely worked because you could not see the picture clearly. There wasn’t a phone in the room and apparently no wifi. The hotel seemed deserted we only saw one other family there. The pool area was not well kept. The water was dirty and did not look inviting like in the pictures. The restaurant and bar was completely deserted as well.
We felt really strange in this hotel. We stayed in two other hotels in Costa Rica prior to this one. This was by far the worst of the three. We were very upset because this was the end of a wonderful vacation we had been planning for months. We were looking to relax and enjoy the beach but instead we felt very uncomfortable. As a result we decided to leave the hotel luckily we had enough money left to go to another hotel.
Do yourself a favor and do not book this hotel. There a lot of options right no Samara beach. We stayed at Samara Treehouse and were very satisfied with our experience there.
- Official Description (provided by the hotel):
- El Sueno Tropical is a small 16 rooms resort set in 3 acres of tropical gardens. There are 4 buildings that house 4 units per building. There are 8 standard rooms, 4 deluxe rooms and 4 two bedrooms apartments. There is a freeform Italian tiled pool with a small wading pool. El Sueno Tropical has a 40 seat open air restaurant featuring American, Italian and Tico fare along with the best pizza in the area. Adjoining the restaurant is the Gator in the Jungle bar serving your favorite libations along with the freshest tropical fruit drinks you will find anywhere. ... more less
- Reservation Options:
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- Also Known As:
- El Sueno Tropical Guanacaste, Costa Rica