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Savings alert! 34% below average rates

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Savings alert! 14% below average rates

The price you found is 14% lower than this hotel's average rate of $44/night.

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Reviews (390)
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7 - 12 of 390 reviews
Reviewed 4 weeks ago

Wonderful hotel to stay as couple and as well as family. you have beach beside this hotel and anytime you can go there and enjoy. Many restaurant nearby and fleasibe for all time food.
overall its a wonderful experience to stay there.

  • Stayed: July 2018, traveled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank pradeep kumar s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2018 via mobile

The hotel is very good, rooms are spacious enough, clean, good ac, the only disadvantage is that the walls are very thin and you can hear the noise from the hallway, the other rooms and outside. The beach is just behind the hotel and the Mall is just in front of the mall. There are a lot of restaurants and shops nearby. I do recommend this hotel for your stay in Cenang.

Stayed: May 2018, traveled with friends
3  Thank Globetrotter_ATC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2018

We stayed for 3 nights.
Location wise it was great (5min walk from the Pantai beach), close to many eateries, small shops, conveniences stores and many many other hotels. During our stay (may 2018) the front side walk/street was under construction.
The room was conformable, it had a small balcony, the bathroom was very small and it could have been cleaner. The flat screen had a good movie selection and in overall in was a good room for a short stay.
The reception is super small - barely fitting like 10 people. Front desk was very friendly. The hotel does not have a restaurant or other facilities.
I would rate this hotel as ok with a very good location. I suggest use to use Grab for transportation around - we found it to be much cheaper than regular taxi.

  • Stayed: May 2018, traveled with friends
    • Sleep Quality
    • Cleanliness
2  Thank M9000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2018

We were a group of 3, stayed (4D/3N) at Cenang Plaza Beach Hotel early June 2018. After much consideration, we decided to go for this hotel for its overwhelming reviews on TripAdvisor and many other achieved accolades as well. Upon arriving at the LGK Airport, i called the property to check if we could check in early, their answer was as brief and as reckless as 'check-in is at 3pm'. We arrived at the hotel at about 3pm and we had to wait for another 15-20 mins past check-in time for our room to be ready. Finally when we got the room, the moment we entered, the floor was wet (signs of just cleaned) and the room had a really pungent smell that we couldn't address initially and later realised it was coming from the toilet. The toilet floor and walls were moldy and dirty and there was a strong odor coming from the inside as well. Upon noticing this, we immediately called the reception to get the room checked and asked to be moved to another room and they sent over a housekeeping staff to check on the toilet conditions later. The lady arrived and simply said the walls are dirty not because of dirt but the color is such when it was very apparent that with a little bit of effort and scrub, the molds could come off easily.. Reception was slow. We had to call again to check for an update instead of them calling us to update us. They mentioned that occupancy is full and the could not move us to another room so meanwhile, they will send someone to get the bathroom cleaned for our usage. We waited till 8pm in the room, abandoning all our plans to head out and no one came to clean the bathroom.
The next day, we were out early and left some expensive belongings in the room as it involved some water activities. The make up room/ DND board was also missing since the first day. Upon arriving back at the hotel, we realised the room was made up and our stuffs were all in a different place than where we placed them earlier.

We called the reception to ask them why is the room made up when we were away and we didn't even put the make up room board on the door as it was not even provided in the room to begin with..

When we needed them to clean the bathroom the previous day, nobody came and when we never asked for their service, they did it without our consent. We lodged a complain over the phone to the reception and they only listened but never came up with an apology nor a solution to our concerns.

We would have checked out but our rooms were prepaid and finding another hotel for the same day was downright difficult too..

We stayed on but the experience was quite devastating and that practically ruined our holiday vibe. The reception staffs were slow and there was no sense of empathy from any of them. There was a man from the reception whom i'd like to highlight - he was very oblivious to our requests and we had to call him for an update ourselves.

On top of this nightmare however, there was this lady from housekeeping, Amira, whom we would like to convey our gratitude to for constantly checking in on us on a daily basis to make sure everything was okay. We received a bottle of wine as a service recovery procedure too but sadly that wasn't enough to save them a bad review from a very upset guest.

Overall, if you would like to consider your option to stay at this hotel, you must either be extremely unhygienic or service is not a bothering factor for you.

Bad service, slow and oblivious to guests' concerns. The only bright side to this hotel is the location and nothing else.

We personally felt like it was a really wrong choice and our money was wasted.

  • Stayed: June 2018, traveled with friends
    • Location
    • Rooms
    • Service
Thank Swamathy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2018

Arrived at the hotel and hour early and they allowed us to check in. A gentleman by the name of Shamel had attended to us. Upon entering the room, we noticed that the room had just been cleaned but there was still some dust around the bed and floor. Called the reception to request for clean up and to our surprise we were so lucky to know that we were being upgraded to a better room along with a bottle of wine - really great gesture by Cenang Plaza. Excellent!

Stayed on the 3rd floor. Room was spacious, didnt spend time on the balcony as the views were blocked by the trees. The surroundings areas are still undergoing construction. One thing that really pleased me was the comfortability of the bed! slept really well. ( i was told they use kingkoil mattresses )

Overall, this hotel is really good in location:-
1 min walk to the beach.
1 min walk to cenang mall.
8 mins drive from the airport.

Service was excellent.
Big thank you to Shamel!

Room Tip: Stay on the 3rd floor. Request for it.
  • Stayed: May 2018, traveled as a couple
    • Value
    • Rooms
    • Service
4  Thank johnrajiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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