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“good hotel but bad service”

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Meritus Pelangi Beach Resort & Spa, Langkawi
Ranked #2 of 16 Hotels in Pantai Cenang
Certificate of Excellence
Reviewed March 5, 2014

There was no pool bar and we did not get water easily. Water in the hotel was 3 Euros. (little bottle) Its not nice to go inside in swiming dress. (no minimarket - no water. No service. The pool area was beatiful but no service! Not a 4 star hotel. Staff were not so friendly - no smile :(
We had 3 rooms and one was too warm hole week.

Room Tip: airconditioner was too loud. Our childrens room was too warm. No welcoming drinks :(
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  • Stayed: February 2014, traveled with family
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2  Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this reviewResponded March 9, 2014

Dear Anne S
I am sorry to hear about the water- and service issues you encountered. Rest assured that I have discussed these issues with the team and we have since installed a free water-dispensing fountain at our pool.
We hope to be able to welcome you back one of these days to see for yourself how your comments helped us to improve,
Cheers!
Thomas

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1,769 - 1,775 of 4,119 reviews

Reviewed March 4, 2014

We spent 3 days in a pool side chalet from 25th Feb. The.The experience was awesome,The hotel with all its amenities were fabulous.We received very warm welcome as we stepped in the lobby.The attendants were very helpful,took good care of our luggage and our belongings.The room was just breath-taking as it was beside the cascade pool.The main pool was very beautiful.The Jacuzzi was very relaxing.We spent very romantic period in the private beach.The staffs are very helpful and catered to all our needs.In a single line we just want to visit the hotel again and spend more time..

  • Stayed: February 2014, traveled as a couple
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2  Thank Abhijit2684
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this reviewResponded March 9, 2014

Dear Abhijit2684
I appreciate your kind review and I am glad you enjoyed your time with us here in Langkawi.
We hope to be able to welcome you back in the not-too-distant future.
Cheers!
Thomas

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Reviewed March 4, 2014

My whole family member really enjoy our holiday at this hotel.This year is our forth trip.My kids really loved the pools.My family and I was surprised when we heard a happy birthday song and a birthday cake for my son while we are having breakfast.Thank you so much to the kitchen team. The location is superb for those who want to seek serenity and peace of mind.

Room Tip: room 1-20 not so far from the lobby but quite noisy with kids
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  • Stayed: February 2014, traveled with family
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1  Thank rozzes77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this reviewResponded March 9, 2014

Dear rozzes77
Thank you so much for your kind comments. I am glad we could make your son's birthday special. Please come back for the 5th time soon!
Thomas

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Reviewed March 3, 2014

I spent 20 nights in February 2014 at Pelangi which was my 7th time to the same hotel over the past 20 or so years. As ever, the best feature is the location, right on the beach and at the quiet end of Pantai Cenang. I liked the renovated rooms but they are already beginning to look a little run-down, the shower holder was on the verge of coming away from the wall. The Spice Market was ok for dinner with a wide selection of menu options available but the portion size of some of them was almost laughable - i.e. the black cod (although delicious) was served with one pencil sized carrot and a teaspoon of what I think was spinach. Would like to mention the excellent service that Nora provided though, she really is a star, very attentive and always had a happy welcome for me.

The beach bar, which was supposed to be open every day from 12 noon often didn't open until after 2pm and on at least three days failed to open at all - they really do need to employ some more staff.

Room Tip: Beach front rooms are my favourite in either block 7 or 9
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  • Stayed: February 2014, traveled solo
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3  Thank NottmVisitoUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this reviewResponded March 4, 2014

Dear NottmVisitoUK!
Thank you for your review, your comments help us to improve!
I am glad to note that Nora was at her usual efficient and friendly best and looked well after you.
I have discussed portion sizes and the beach-service with our F&B director for improvement.
Again, my sincere Thanks!
T

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Reviewed February 28, 2014

We stayed for a week February 16th. We were delighted to be upgraded to a sea front chalet as we were tired and in need of a bit of luxury.
We were overawed at how impressive the hotel was, how fantastic the rooms were and being able to have a bath watching the wonderful sunsets.

The beach was stunning, wonderful sand, clear sea, plenty of sun beds and tranquility.

Staff were very friendly and helpful.

Breakfast had plenty of choice

We arrived at 2pm and were aware we couldn't check in until 3pm as it is was clearly stated in the bookin information. It was no problem for us waiting as we could relax with a drink and take in the impressive surroundings.

Would return again if had the chance.

Absolutely paradise.

Room Tip: Beach front. We had room 4303 which was great.
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  • Stayed: February 2014, traveled as a couple
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3  Thank Monique B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this reviewResponded March 4, 2014

Dear Monique B
Thanks for your kind review. I am glad to learn that you enjoyed the resort and will come back!
Cheers!
T

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Reviewed February 25, 2014

Why you may be asking? Well, there are some tennis courts, mini golf etc. entertainment but they cost separately. There were at least five workers just laying in the shadows. How about rake leafs or something? Also the attitude of the staff was quite interesting; we saw a security guard just walking by litter. It's disappointing to see people so sand boxed in their professions.

Otherwise the staff is as helpful as they can. The slow Asian service is a feature so just relax. Also the place is beautiful and rooms are great. I'd recommend the gym too, even though some heavier kettle bells or dumbbells would be nice.

Breakfast is vast, although I would have hoped some ready sliced cheese. Too much to ask for next visit? As it is now, it's impractical. Also beware that some quests do not respect that the breakfast table is reserved for you - some sort of education from the hotel side would be highly appreciated, as it would be when it comes to feeding cats and birds.

Location has its advantages and disadvantages: hotel beach is great, but the distance to nearest mini market is like 5-10 minutes or so. Take the tour via beach and you'll find some nice restaurants and bars in the evening.

  • Stayed: January 2014, traveled as a couple
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2  Thank c4b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this reviewResponded February 28, 2014

Dear c4b
thanks for your comments, they do help us to improve our services.
You'll be happy to know that we just got a full rack of dumbbells delivered, so our guests can now work out with free weights!
Also, cheese is being served on our buffets.
Again, thanks for your remarks!
Thomas

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Reviewed February 23, 2014 via mobile

Stayed here last August for 2 weeks.
The rooms were great, very modern and spacious with a large and clean bathroom.
Both pools were of good size with plenty of sun beds and areas to relax.
Staff were very friendly and eager to help.
The location was good and within easy walking distance to a number of places to eat.
Would recommend to anybody who is thinking about staying here.

Stayed: February 2014, traveled as a couple
3  Thank Ashlea G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this reviewResponded February 28, 2014

Thank you so much for your kind review. My associates and I are looking forward to seeing you (and any of your friends) here again in the not-too--distant future.
Cheers!
T

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Additional Information about Meritus Pelangi Beach Resort & Spa, Langkawi

Address: Pantai Cenang, Langkawi 07000, Malaysia
Phone Number:
Location: Malaysia > Kedah > Langkawi District > Langkawi > Pantai Cenang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 16 Hotels in Pantai Cenang
Price Range: $182 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Meritus Pelangi Beach Resort & Spa, Langkawi 5*
Number of rooms: 355
Official Description (provided by the hotel):
Designed in the style of a traditional Malay village, Meritus Pelangi's 355 guestrooms and suites are housed in wooden chalets that are spread across 35 acres of lush landscaped gardens along a stretch of white sandy shores. Be ushered into a world of ethnic charm and tropical tranquility at this award-winning resort! ... more   less 
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Also Known As:
Meritus Pelangi Beach Resort And Spa, Langkawi
Meritus Pelangi Beach Resort & Spa, Langkawi Hotel Pantai Cenang
Meritus Pelangi Beach Langkawi
Meritus Pelangi Beach Resort Langkawi
Pelangi Beach Resort Langkawi
Meritus Pelangi Beach Resort & Spa, Langkawi Pantai Cenang

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