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Meritus Pelangi Beach Resort & Spa, Langkawi
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Reviews (4,390)
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2,195 - 2,200 of 4,390 reviews
Reviewed July 3, 2013

My hubby and I were delighted with the resort & beach itself. Staff were very friendly. Room was very cosy & comfortable. Breakfast was excellent. Could not ask for any better here. Would definitely recommend this to friends and family. Despite the rooms were not centralized but it's a good walk and great privacy. Suitable for family with kids as well.

Stayed: July 2013, traveled as a couple
2  Thank Crysycarter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this reviewResponded July 8, 2013

Thank you very much for the great feedback on your stay.

Your gracious compliments will most certainly inspire and motivate our associates to continue giving their best to consistently meet or exceed guest expectations.

We appreciate your kind gesture to recommend us and naturally look forward to welcome you back again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2013

Location, rooms, staff are all amazing especially Mr Haleem Lye and staff at the Club Lounge.
Everyone are so friendly and accommodating. My Last stay was last 2009, still the same with few changes like the pool, restaurant when i came back last month June 2013. The pool was awesome and just infront of our room.
Keep up the good work. we really enjoyed our stay. :)

  • Stayed: June 2013, traveled as a couple
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Thank Chelle2783
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this reviewResponded July 8, 2013

Many since thanks for your kind words and we are indeed very happy that you had enjoyed your return stay with us.

We will gladly share your gracious compliments with all our associates including those given special mention, who will be delighted to have delivered your expectations once again.

We certainly look forward to your continuous support and many more return visits from you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2013

We visited Pelangi Beach resort and spa ,Langkawi this May.The property is definitely worth giving 5 star and not 3 and 4 stars. The property is spread over acres and it is very beautiful and relaxing . The main lobby was huge and felt truly 'MALAYSIA'.

We had a sea -facing room, the room was clean and spacious with high ceiling and a balcony .
The breakfast spread was excellent.The food was good at Spice Market restuarant, but the decor and ambience of CBA was more inviting.
The location of the hotel is in the prime stretch of Pantai Cenang area.The room service was very average. The spa decor and ambience wasn't too inviting neither were their services upto the mark and I thought they were expensive.
I will definitely recommend this place to everyone .Overall the experience was delightful.

Room Tip: worth taking a beach front room, closer to the gym
  • Stayed: May 2013, traveled with family
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1  Thank ppppals72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this reviewResponded July 2, 2013

Thank you for your valued feedback and we are glad that overall, you had an enjoyable stay with us.

The location of the spa during your stay was only temporary and is now operating from its original location after undergoing a minor facelift. Your other comments on service and pricing had been noted.

Your kind gesture to recommend us is very much appreciated and we shall look forward to welcome you and your family back again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2013

Stayed here for 7 nights early June. We had great service from all the staff whilst there. Had a lake view room, although it was too hot for us to enjoy the balcony, so would recommend a sea view room.

Very nice touch having the free soft drinks provided on a daily basis.

Overall, we had a truly great stay and felt so relaxed. My only minor negative comments would be that I personally found it difficult getting from the swimming pool into the jacuzzi as there were walls between the two and being short this made it a tad difficult. Also, from a personal point of view, I wish the restaurant where we had breakfast and reception area was air conditioned, but I appreciate it's all open so it's not possible.

Would definitely recommend this hotel and if we ever returned to Langkawi, would have no hesitation in staying here again.

Room Tip: We stayed in a lake view room, which was great, but on hindsight, wished we'd paid the extra for a sea view room.
  • Stayed: June 2013, traveled as a couple
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Thank foxy67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this reviewResponded July 2, 2013

Many sincere thanks for your valued feedback and we are glad that your overall stay experience had been positive.

Your gracious compliments will most certainly inspire and motivate our associates to continue giving their best to consistently meet or exceed guest expectations.

We certainly appreciate your kind gesture to recommend us and naturally, look forward to welcome you back again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2013 via mobile

I just stay there couple days ago,the place is nice,room was good BUT,service is BAD EXCEPT bellboy or the buggy driver who is very friendly.arrive there,they will ONLY greet the arabs,the foreign people but with us,the locals,no greetings,no 'hi welcome' nothing.plus,my wife ask the receptionist bout the bellboy or smebody who could help with our bags n things what she said?'no bellboy'..rm1000 a night with no bellboy?ok.later,they starting moking us bout the bags issue without noticing i was there checking our room.why?because i am local and look like doesnt have money?i working at the airport and i guarantee,i will tell evrybody who arrive bout your double standard n lousy service.thank you.

  • Stayed: June 2013
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2  Thank Sleepin_jay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this reviewResponded July 2, 2013

Thank you for providing us with your valued feedback and my most sincere apologies for the unpleasant experience you encountered upon check-in.

We would like to reassure you that the service shortcomings are certainly not reflective of our usual high standards and we sincerely apologize for any inconvenience caused. Service trainings are conducted regularly to have a better understanding on providing the best customer service possible.

We are truly sorry to have fallen short of your expectations on this occasion and welcome another opportunity to serve you with a more positive stay experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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