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“Disappointed on my fourth visit :(” 3 of 5 bubbles
Review of Meritus Pelangi Beach Resort & Spa, Langkawi

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Meritus Pelangi Beach Resort & Spa, Langkawi
Ranked #2 of 16 Hotels in Pantai Cenang
Certificate of Excellence
Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Disappointed on my fourth visit :(”
3 of 5 bubbles Reviewed June 3, 2013

I've stayed here several times and have always thoroughly enjoyed my stay, but I'm fairly certain that we will not be going back again any time soon. We decided to stay here on the last night of our honeymoon, but were shocked to discover that one of the main draws, the swim up pool bar, has been taken away. And not only was it removed, it has been replaced with a big children's play area. The resort seems to be turning more family oriented. While this isn't generally a problem, we weren't looking for our last day/ night in Langkawi to be spent listening to the dulcet tones of screaming (albeit laughing) children, and would have opted to stay elsewhere had we known that this would be the case.

We had stayed at another resort previously on this trip, for a similar price, and found the staff much more friendly, and the atmosphere much more relaxing and enjoyable, than at the Pelangi Beach.

Admittedly, the addition of the C Ba is great, it is a definite improvement on what was there previously, and the location is still great, but for a relaxing holiday I would say that the Pelangi Beach no longer holds that charm.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank Jane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, June 3, 2013
Thank you for your continuous support and providing us with your valued feedback.

Beside the main pool, we have another smaller pool, which is currently undergoing minor upgrading exercise that has a swim-up pool bar. Upon its completion, we are confident that the final product will provide a refreshing change and greatly enhance our guest stay experience.

We deeply regret not meeting your expectations in some areas this time but nevertheless, look forward to continue having you as our loyal guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Paris, France
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed June 2, 2013

Pelangi meritus is a huge and beautiful resort. We’ve spend 3 days in the resort with my wife and 2 children. Everything is great there. The staff is so friendly, and very helpful. The rooms are comfortable and very spacious (huge bathroom also). We had a great time with my two children in the swimming pool wich provides lots of facilities for kids! The breakfast is also very good with a large choice of malay and western food every day. Thanks to the resort we had a great stay in Langkawi. We will definitely come back next time. I highly recommend!

  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lasyaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Th0mas_Mueller, Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, June 3, 2013
Many sincere thanks for your appreciative words, which made everyone of us extremely happy to have delivered your expectations and delighted your stay experience.

It is always a pleasure to receive positive comments from our guests as we strive to consistently meet or exceed their expectations

We certainly appreciate your kind gesture to recommend us and naturally, look forward to welcome you and your family back again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maui, Hawaii
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed June 1, 2013

I was a single female traveler and greeted late at night by the friendliest front desk attendants at the Meritus. SOOOOO happy to have selected this resort. I told the reservationist that it was my birthday (confirmed by my Passport) and she gave me an upgraded oceanfront room! The renovated bathroom was great. It was a great way to celebrate my birthday 2013!!! Enjoyed walking the beach just outside my door. The buffet brunch was fantastic, don't listen to the naysayers! There is something for everyone. Loved the huge lizards on the property. Negatives were that the concierge booking activity took a little bit warming up to help me. HIGHLY RECOMMEND. Read the reviews and choose wisely based on your needs!

Room Tip: Ask for an upgrade. Loved the 2nd floor with balcony overlooking ocean. Get an upgraded room.
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  • Stayed April 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank MauiFreshChef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Th0mas_Mueller, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, June 7, 2013
Many sincere thanks for your kind words and we are indeed gratified to learn of your positive stay experience.

We will most certainly share your gracious compliments with all our Front Desk associates, who will be delighted to have delivered your expectations.

Your comments on Concierge service had been communicated to the Front Office Manager for improvement and bettering our guest’s experience.

We certainly appreciate your kind gesture to recommend us and naturally, look forward to welcome you back again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed May 28, 2013

This was a beautiful resort. The staff were friendly and willing to help on arrival. The bellboy drove us to our room in the golf cart but didn't help us with carrying the bags up the stairs.
The room was nice, clean and spacious with a nice view of the gardens. The room did smell a bit smokey though. Also at night there was a sound of bats at our window which was a bit nerve wracking. The pool was amazing, and the beach at the rear of the resort was very nice. Be sure to visit the C.Ba restaraunt at the rear of the resort, it was simply stunning.
Highly recommended if you are staying in this area.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ralphmolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clement P, Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, May 31, 2013
Thank you for providing us with your valued feedback and we are glad that your overall stay experience had been positive.

We do sincerely apologize for any dissatisfaction with service and your point will be reviewed for improvement and bettering our guest experience.

We naturally look forward to the pleasure of welcoming you back again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
120 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed May 27, 2013

My partner and I first stayed here in May 2011, we recently went back for 2 nights on a last-minute getaway to Langkawi. Since our previous stay the resort has undergone significant renovations - the bathrooms have vastly improved in the rooms (love the rain shower) and the bar/restaurant next to the beach (Cba) has been renovated beautifully - perfect for a lazy lunch or drinks as the sun goes down.

I was a bit sad to see the swim-up pool bar had gone as part of the renovations, though families with children will be pleased as the new landscaping has a whole section with a water slide and other splashy things kids will enjoy for hours while the adults can relax in the jacuzzi or the beautiful pool.

Free wifi throughout the resort (which I don't remember from last time) and the signal was great, really handy as even if you are with a Malaysian phone carrier it can be patchy once you get out to Langkawi island.

Food:

Breakfast was included in our rate - the buffet was decent but the same both mornings so I expect you might get a bit tired of it if you are staying for a week. Still, plenty of choice to keep most people happy.
My partner and I raved about the BBQ seafood buffet last time we stayed but following the renovations, it seems Cba (the restaurant next to the beach) no longer does it, and the BBQ buffet offered at the main restaurant didn't feature as much seafood so we gave it a miss this time. Plenty of seafood places if you walk up along Pantai Cenang anyway.
We ate at Cba a couple of times just for convenience. For a resort the prices are pretty reasonable and the food quality is good. You can also get decent wine at low prices by the glass, a rarity in this part of the world! Much cheaper if you go to the duty free outlets and stock up on your own though.

I have to say the staff at the resort are lovely, always friendly and helpful with a smile to greet you whenever you cross paths. The resort was kind enough to give us complimentary late check out until 3pm as our flights were later in the day, which I am grateful for.

Overall, Meritus Pelangi more than ticks all the boxes for a lovely resort getaway for couples or families and is in a great location at one end of Pantai Cenang beach, easy walking access to shops and restaurants. There are more luxurious resorts elsewhere on the island but having stayed here twice now, I think Meritus Pelangi is a reliable choice without the hefty price tag that some others at the top end charge.

Room Tip: We stayed in 611 which had a fairly average 'garden' view but was close to the pool/lobby/re...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank budge185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Th0mas_Mueller, Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, June 3, 2013
Many sincere thanks for providing us with your valued feedback on your return stay.

We will gladly share your gracious compliments with all our associates who will be delighted to have delivered your expectations.

Your points on the breakfast and BBQ had been communicated to the Executive Chef for improvement and bettering our guest’s experience.

We shall look forward to your continuous support and many more return visits from you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
106 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed May 26, 2013

went on 24 may 2013. after arrived at the airport, we took a rental car and drove to the hotel which is around 15 minutes from the airport. the hotel look like palace. everything about the place is amazing. beautiful landscape, free parking, friendly staff. you do feel like royalty. the lobby was a bit hot, since it is open air. check-in was a bit slow. The external of the hotel rooms are tradisional kampung (village) theme. but inside is modern. love the huge space and huge bathroom. and i also love the complimentary free drink inside the fridge, hard to come by. the area is big and very near to the sea. the pool is big enough and the restaurants is beautiful. really like the C.b.a Restaurant where u can hang-out facing the sea. at night, the area is a bit dark and if u want to get a bite, u can just drive to cenang town, which is just 5 minutes from the hotel. they also have a mini supermarket (kedawang market) inside the hotel area. I love this place very romantic, and a very good place for couples..

  • Stayed May 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank cute_black77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clement P, Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, May 27, 2013
Thank you for your valued feedback and we are very glad that your overall stay experience had been positive except for the few points, which are certainly appreciated and will be reviewed for improvement.

Your gracious compliments will most certainly inspire and motivate our associates to continue giving their best to consistently meet or exceed guest expectations.

Naturally, we look forward to the pleasure of welcoming you back again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairns
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed May 26, 2013

Our friend in Malaysia recommended and mad dour arrangements to stay here ... Initially for only three nights which after spending just two days and one night we promptly extended it to 8 nights! Had we not had other plans already in place we would probably have stayed even longer. The location is ideal ... With just a short walk up the beach to shopping, cafes and restaurants and cheap cab fare to most other places of interest including the cable car, waterfalls and Kuah town. Staff were incredibly polite, friendly and helpful ... Everyone smiles and says hello from the people working in reception through to the gardening and maintenance staff. On the second morning the breakfast staff in the restaurant new exactly what type of tea we preferred to how we like our eggs cooked.
The rooms ... We upgraded to a sea view chalet which was just beautiful and looked out to the resorts private strip of beach which was cleaned daily while we were there. I did hear a couple of other guests complaining of some rubbish that was washed up on the beach overnight after a very large storm and high tide but that was quickly cleaned up.
If we get the chance to return to Langkawi we would nit hesitate to stay here once again .... Thanks to everyone there who helped make this a trip to remember.

Room Tip: Although we didn't see any other rooms the sea view chalets were well worth the money
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank bron4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clement P, Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this review, May 27, 2013
Many sincere thanks for your appreciative words and we are indeed delighted to learn of your positive stay experience.

Your gracious compliments will most certainly inspire and motivate all our associates to continue giving their best to consistently meet or exceed guest expectations.

We certainly look forward to the pleasure of welcoming you back again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Meritus Pelangi Beach Resort & Spa, Langkawi

Property: Meritus Pelangi Beach Resort & Spa, Langkawi
Address: Pantai Cenang, Langkawi 07000, Malaysia
Location: Malaysia > Kedah > Langkawi District > Langkawi > Pantai Cenang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 16 Hotels in Pantai Cenang
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Meritus Pelangi Beach Resort & Spa, Langkawi 5*
Number of rooms: 355
Official Description (provided by the hotel):
Designed in the style of a traditional Malay village, Meritus Pelangi's 355 guestrooms and suites are housed in wooden chalets that are spread across 35 acres of lush landscaped gardens along a stretch of white sandy shores. Be ushered into a world of ethnic charm and tropical tranquility at this award-winning resort! ... more   less 
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Also Known As:
Meritus Pelangi Beach Resort & Spa, Langkawi Hotel Pantai Cenang
Meritus Pelangi Beach Resort And Spa, Langkawi
Meritus Pelangi Beach Langkawi
Meritus Pelangi Beach Resort Langkawi
Pelangi Beach Resort Langkawi
Meritus Pelangi Beach Resort & Spa, Langkawi Pantai Cenang

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