Our disappointing experience started at the very beginning of our stay. We arrived only a few minutes before our scheduled check in time but had to wait an hour for our room. While waiting, we were offered the lounge, however the food had been sitting a long time and was not fresh. We did receive an updated room and the staff was very pleasant.
We were very distressed by the overall property. The palm trees were spray painted, the ponds were like swamps and there were no umbrellas for shade on the entire property.
When we went to our room for the first night, we were greeted with mouse droppings on our pillow and in the bed itself! We cleaned it up and decided to try and sleep, however, we lay awake all night listening to the rodent scratch at the wall. The room was thoroughly cleaned and searched the next day but nothing was found. A few hours later, there were more mouse droppings on the pillow.
That day, we were changed to a sea view chalet. Although the interior had been recently upgraded, the door to the outside was not. It appeared as though people had tried to pry the door open many times and since it was right on the public beach, we didn't feel safe.
Breakfast was chaos and there was no one checking people into a table. When we got up to get our food, even though fresh drinks were on the table, we returned to find our table occupied.
The staff was again, very friendly but we decided we couldn't spend our whole vacation stressed so we checked out early.
On a positive note, we enjoyed a great meal the second night we were there and the band in the lobby was terrific.
- Official Description (provided by the hotel):
- Designed in the style of a traditional Malay village, Meritus Pelangi's 355 guestrooms and suites are housed in wooden chalets that are spread across 35 acres of lush landscaped gardens along a stretch of white sandy shores. Be ushered into a world of ethnic charm and tropical tranquility at this award-winning resort! ... more less
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- Also Known As:
- Meritus Pelangi Beach Resort & Spa, Langkawi Hotel Pantai Cenang
- Meritus Pelangi Beach Resort And Spa, Langkawi
- Meritus Pelangi Beach Langkawi
- Meritus Pelangi Beach Resort Langkawi
- Pelangi Beach Resort Langkawi
- Meritus Pelangi Beach Resort & Spa, Langkawi Pantai Cenang