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Meritus Pelangi Beach Resort & Spa, Langkawi
Ranked #2 of 16 Hotels in Pantai Cenang
Certificate of Excellence
Reviewed November 8, 2012

very unexpected since we paid a lot. okay service but too pricey for it's run-down condition, there's some renovation going on though, so there's good progress. meritus pelangi is a huge place, therefore they provide buggy service but it can be quite slow because they only have 2 buggy to serve the whole place, they should improve on this. cenang beach is a nice place but ask for a room nearer to the beach activities

Room Tip: ask for a room near beach activities
  • Stayed: October 2012, traveled with family
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1  Thank nebula225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco B, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this reviewResponded November 14, 2012

Thank you for your valued feedback, which are certainly appreciated and I do apologize for any dissatisfaction during your stay.

The ongoing renovation which is progressing well and once fully completed, it will greatly enhance our guests’ comfort with new and updated products.

Also, our new fleet of buggies, coming soon to complement the current, will greatly enhance our guests’ stay experience.

We welcome another opportunity to serve you again with a more positive experience in our newly refurbished rooms.

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2,162 - 2,168 of 4,048 reviews

Reviewed November 7, 2012 via mobile

I can't speak highly enough of the resort. Everything was great. Location, food, entertainment, happy hour, cleanliness and staff service was great. I would definitely stay there again. I booked a tour from outside the resort ( never again ) which was stuffed up, the staff at resort went out of their way to try and rectify for us at no cost. Great value for money and two nice sized pools as well.

  • Stayed: March 2012
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2  Thank Vincent G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco B, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this reviewResponded November 14, 2012

Many sincere thanks for your appreciative notes and we are indeed very glad to have delivered your expectations and delighted your stay experience.

Your gracious compliments will most certainly inspire and motivate our associates to continue giving their best to consistently meet or exceed guest expectations.

Together with the team, we shall look forward to the pleasure of welcoming you back again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2012

We were impressed by the magnificent grand entrance on arrival. Received welcome drink as soon as we were seated. Check-in process was satisfactory. Sea-facing rooms were big and comfortable with solid wood structure. Gives a very cosy feeling. Morning breakfast has a very wide selection. Hotel staff friendly. Under renovation however it is bearable. Stayed at the last week of Sept 2012. Centrally located, easy access to food outlets. Beach is beautiful but has plastic bottles and bags lying around. Like the trees at the entrance of hotel. Downside: shower rooms needs some special extra attention and wifi not good in the room. The only place where there is good wifi is the hotel lobby.

  • Stayed: September 2012, traveled with family
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2  Thank summer201105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco B, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this reviewResponded November 7, 2012

Thank you for your valued feedback and I do apologize for any dissatisfaction or discomfort during your recent stay.

Together with the Team, we will make sure that all points raised will be reviewed for improvement and bettering our guest experience.

We welcome another opportunity to serve you again with a more positive stay experience.

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Reviewed November 5, 2012

Words are not enough to describe this lovely resort. The rooms look really nice and the breakfast area is so diverse and great. Seafood dinner on the beach is a must ! Also,the hotel is a couple of meters away from the local market where you buy stuff for best prices, book trips forcheaper rates,and have food Royal Orchid

Room Tip: Superior breakfast
  • Stayed: February 2012, traveled with family
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Thank Jay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco B, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this reviewResponded November 7, 2012

Many sincere thanks for your appreciative notes and we are indeed very glad to have delivered your expectations and delighted your stay experience.

Thank you for giving us the privilege to serve you and we look forward to welcome you back again in the near future.

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Reviewed November 4, 2012

Front office staff were not attentive. Service was half baked especially after Fitri told me that there would be a welcome drink and towel. Had to remind her that I did not receive this.

Got a seafront room. Balcony opens up to the beach.

Well kept room. Comfortable bed.

Need to improve on front service with bar service on welcome drink area.

May return.

Room Tip: Ask for blocks facing the beach and near to the Horizon pool. Priceless
  • Stayed: November 2012, traveled solo
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Thank Mei H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco B, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this reviewResponded November 7, 2012

Thank you for your valued feedback and thoughtfully highlighting your experience with the welcome service, which are certainly appreciated.

The point raised had been fully noted for improvement and bettering our guest experience.

Our sincere apologies for the shortcoming and we welcome another opportunity to restore your confidence with a more positive stay experience.

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Reviewed November 3, 2012

The stay in Meritus Pelangi Beach Resort was a nightmare. It was a group business offsite in this hotel. The new room was not too bad when we checked-in. I had a room to myself. To cut the long story short, after dinner on the day of arrival, I return to my room around 12ish mid night. Took a shower and was getting ready for bed when i realize that there were bats fly in my room. I immediately jumped out of bed and ran to the door.

Luckily, my colleagues are staying in the next room. I went over shouting for help. When he found out what i had to say, he told me there is two in his room. He went to the reception for help and two men came with long bamboo fish nets. After going in to my room for less than 5mins, all i get from the two men was,"its okay, they are harmless!" ... My immediate reaction was, "WHAT? No way am i sleeping in a room with 3-4 bats flying around, whats the difference with sleeping in a cave?"

I immediately went to the reception and demand for a room change. They apologize to me and say that the hotel is very very full and the only room they can give me is very far away from the main lobby. I was not comfortable to stay in the old wing alone and was almost 40 blocks away from the main reception lobby but because of the bats, I decided to change room with my colleague keeping me company. They also told me that they will try to patch the hole of the room roof attic so that no bats can fly in, if I would like to return to the room the next day.

It was indeed a mental torture cos by the time I was settled down it was already around 2am. I could not sleep even after the room change. I was in shock and my entire body was tensed up.

The next morning, I called the reception and ask if they could help move me back nearer to the main lobby. They told me that the rooms are still fully booked and only after 3pm, will they be able to let me know if there is availability.

After i hang up the phone, I got change, checked out and head straight to the airport. I got myself a new return ticket and left Langkawi!!

It was supposed to be a 3 days 2 nights trip which has turned out to be a less than 2 days trip.It was a traumatic experience. I will not return again.

  • Stayed: November 2012, traveled on business
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1  Thank travelbugS72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco B, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this reviewResponded November 7, 2012

Thank you for your valued feedback and highlighting your distressing experience with the bats during your recent stay.

I certainly regret the untoward stress this has caused you and as a small token, I would like to invite you back for a two night stay as our guest.

Please do contact my office and will gladly take care of your room booking.

I remain

Marco

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Reviewed November 2, 2012

We arrived at resort at 10 am. Driving up to the entrance one could see the resort was very good.On entering the main entrance it was very nice. The reception greeted us with a cold drink. We were upgraded to apool view room. I must say the reception was very quick, the people were very good. Wedid not think we could get to our room that time in the morning. On arrivingto our room,the main bedroom was large and very clean. Of the main bedroom was another room with vanity etc etc.The bathroom and toilet in another room. The room over looked the pool via a decking. However the furniture had seen better days. The bed was comfortable and large.

Half the resort was being renovated , but did not interfere with our time there. The lake area and main pool were closed for the renovations. Theother pool was large and we had no trouble getting deck chairs.The gardens were spotless and well kept and maintained.Breakfast was excellant with a great selection of food. Once again the staff were very good and friendley, and you could have a good chat with them.Also breafast area very clean and tidy. Tables cleaned soon as you finished your meal. Beach outside the resort fantastic, sand cleaned every day, water crystal clear. We walked along the beach every morning after breakfast.We hired a car through the hotel, cost 220 ringit for 24 hours including everything insurance etc etc. We went around to all main tourist places, wehad know problems driving around the island, even in the main city kuha town.

Outside the the resor ashort walk you arein the main shopping area of pantai cenang, many resturants to pick from. Wehad meals at three places, but kept coming back to the same one, we came back nine times in our 12 day stay. Most of the resturants were mainly empty copared to the one we kept coming back to. Tname of resturant was ORCHIK RAI price great food first class.

Now the down side was the shopping very poor compaired thailand and other asian islands, not a place to shop. Now I must say the hotel has a lot of MIDDLE EASTERN ARABS. To be truthfull they could not smile or say good morning , like other people from other countries. They treat the Malaysian people in my opion badley, cannot say please or thank you ete etc. They are very waste full leaving plates and plates of untouched food on the table, dropping food and napkins on the floor after wiping there hands , to lazy to pick food or napkins up. With so many starving people in the world it was a disgrace to see the waste , once again I feel sorry for the staff who have to clean up, and throw the food away.
We would have liked to see the resort fully finished to see the end result. Would I Recommend his resort yes we would, would we stay there again yes we would

To the management and staff thanks for a great time. There were to many great people to give a special mention to at the resort.Gardeners, Room cleaners, Resturants people,Pool attendents, Reception staff etc etc..To every body who works at the resort, you are all doing a great job.We both personaly would hope the management get you together and show you what we think of your great work. Keep a good smile be happy god bless you all

Frank and Susan Palmer

Room Tip: All the rooms would probably be the same. The upper floors would be the best, people cannot look int...
  • Stayed: October 2012, traveled as a couple
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1  Thank frankansue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marco B, General Manager at Meritus Pelangi Beach Resort & Spa, Langkawi, responded to this reviewResponded November 4, 2012

Many sincere thanks for your appreciative notes and it is indeed gratifying to learn that we had delivered your expectations and delighted your stay experience.

Your gracious compliments will most certainly inspire and motivate our associates to continue giving their best to consistently meet or exceed guest expectations.

Together with the Team, we shall look forward to the pleasure of welcoming you back again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Meritus Pelangi Beach Resort & Spa, Langkawi

Address: Pantai Cenang, Langkawi 07000, Malaysia
Location: Malaysia > Kedah > Langkawi District > Langkawi > Pantai Cenang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 16 Hotels in Pantai Cenang
Price Range: $146 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Meritus Pelangi Beach Resort & Spa, Langkawi 5*
Number of rooms: 355
Official Description (provided by the hotel):
Designed in the style of a traditional Malay village, Meritus Pelangi's 355 guestrooms and suites are housed in wooden chalets that are spread across 35 acres of lush landscaped gardens along a stretch of white sandy shores. Be ushered into a world of ethnic charm and tropical tranquility at this award-winning resort! ... more   less 
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Also Known As:
Meritus Pelangi Beach Resort And Spa, Langkawi
Meritus Pelangi Beach Resort & Spa, Langkawi Hotel Pantai Cenang
Meritus Pelangi Beach Langkawi
Meritus Pelangi Beach Resort Langkawi
Pelangi Beach Resort Langkawi
Meritus Pelangi Beach Resort & Spa, Langkawi Pantai Cenang

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