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“BAD SERVICE HOTEL”

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Bella Vista Waterfront
Ranked #10 of 17 Hotels in Kuah
Kuala Lumpur, Wilayah Persekutuan, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“BAD SERVICE HOTEL”
Reviewed October 29, 2012

From the day i check into this hotel and enter the room, it was really disappointed me. The room is kind of old and dirty. The carpet quite smelly like hasn't seen a vacuum in years. It totally spoiled my holiday mood. I immediately request to change to other room and the receptionist asked me upgrade my room for additional RM 50.00. The RM50.00 is nothing for me but the receptionist' attitude SUCKS to the max. He told me that the rate i booked the hotel is the cheapest means that "please don't expect so much" (as what i understand). Since i already made the full payment, i decided to stay there rather than wasting time to find other hotel. Unfortunately, I was fell down at 3rd floor corridor and sprained my right leg due to the floor is full of water and very wet some more the lighting is so dark. The sad thing is NO APOLOGIES AT ALL from this hotel, the receptionist just told me that will send someone to check and let me know. Something ponder in my mind: Why don't they wipe it immediately? Luckily nothing serious happen to me!! BUT what if an old man or pregnant women fall down? Their service is really really really poor and need to improve alot. Please think twice before you want stay at here.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SY_625
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (129)
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English first
Mumbai
Level Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed October 28, 2012

Had read lot of reviews and was expecting the worst, however this hotel managed to exceed all expectations…. it was frightfully terrible… room was dingy, smelly, carpets badly stained, old mattress, white ants issue with some parts of the room, etc etc...was just thankful had booked for only 2 nights. Add to that the TV had no channels and the shower holder in bathroom was broken.
The hotel outdoors also has nothing working in its favour… bad location far from any beach, swimming pool with dirty water not being used by anyone, loud construction work in front of hotel, walls paint peeling, lots of geckos, etc etc
Breakfast on the first day was decent… no spoilt food and decently cooked but the second day was horrified to see the exact same items making a repeat that too with no chicken pieces left in the “chicken curry” and fried rice undercooked.
The only saving grace for the hotel was one lady in the reception staff (don’t remember her name) who was able to give good tips on things to see, where to go, etc and approximate rates for negotiating… she also helped book a car for the whole day which is good enough to see the whole of Langkawi.
Felt really miserable about getting tricked by a travel agent into booking this hotel and overpaying as well for crap and would not recommend staying here even on a really tight budget, try booking any cheaper hotels on or around Cenang beach.

Room Tip: Please choose a room in a hotel near Cenang beach instead.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AV1Mumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Kuah hotels

Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 14, 2012

From the moment I arrived the hotel looked run down. Once checked in, got to the room. Apparently 'Deluxe' but more like a backpackers standard of room. I had asked for two single beds but may as well have been given a queen bed as the room was so small they were pushed together. The television channels were always fuzzy and flickering and as for the state of the bathroom there were termites eating away at the door trimmings not to mention the cracked tiles and mould growing. The hotels pool and beach area was a monstrous mess with some heavy machinery like a bobcat digging up the beach in front of the pool. Was not a tranquil place to lay. So decided to check out that very day. Had to forfeit the money I had paid to get out but was worth it. Upon checkout asked the staff to call a cab. Waited half and hour and no cab had turned up. After asking if they had called the cab they said they had forgotten. Was a very unpleasant experience.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Cryx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 12, 2012

The hotel is great, the staff is friendly and helpful, the rooms are clean, and the view is beautiful. I read a lot of the reviews here before my stay at Bella Vista and they kind of worried me. I can safely say, the negative reviews I read, were wrong...unless I just got really really lucky. I would go back in a heart beat.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Justin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 11, 2012

After reading a lot of negative reviews on trip advisor i was really worried about staying at Bella Vista. Below is a simple breakdown of how I personally found it. My husband, infant and I stayed in a delux room in September 2012;

positive

- on arrival very friendly and helpful staff
-delux room very clean
-beautiful view overlooking the sea
-good location
-hotel food good
-very reasonable price for standard of room and view
-breakfast included was good- not a massive buffet but quite sufficiant choices
-beds comfortable

negative
-had to ask for towels upon arrival as there were none in the room
-construction work happening near the pool (though this did not interfere with our stay atall- no noise)
-there happened to be a student confrence for once of the nights of our stay and it was very noisy thorugh the night (this however was just coinsidence and it doesnt happen on a weekly basis or anything)

others
-lots of places to eat within walking distance and they are also open until late and cheaper than hotel menu
-we had friends who were booked into the appartments and they said the standard was not as good as our delux room



thats about it :)

Room Tip: we stayed in a delux we had friends in the appartments and they would not recommend it also had fr...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Grace4eva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mangalore
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 3, 2012

Went there on my honeymoon in march. It had a beautiful view of sea and a swimming pool just beside the sea. The restaurant and bar at the hotel were also very cool. the buffet breakfast at the hotel was very good

Room Tip: Ask for a room with a view of sea
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank raviiii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 30, 2012

we stay at the bella vista in august 2012,we read all the reviews on this hotel, there was more good then bad but when we arrive very late at night i overlook the road into the hotel then it got worse, breakfast no tea or coffee,only toast and egg but on 1 day they ran out of bread so it was watermelon that's it, the lift does not meet level with the floor, carpet in room dirty & stained, cup in bathroom had mould on it and when we asked for a clean 1 the staff came & tried the wash it off, toilet roll not replaced 1 day,checked out early then was charged for second booking which we did not make then had to fight for 6weeks to get refund, hotel has 3 star but i am not giving any rating, please stay elsewhere

Room Tip: do not go there
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Stayed August 2012, traveled as a couple
Helpful?
3 Thank donna255060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bella Vista Waterfront

Property: Bella Vista Waterfront
Address: Persiaran Mutiara 2 | Pusat Dagangan Kelana Mas, Kuah, Langkawi 07000, Malaysia (Formerly Tiara Langkawi Hotel)
Location: Malaysia > Kedah > Langkawi District > Langkawi > Kuah
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #10 of 17 Hotels in Kuah
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bella Vista Waterfront 3.5*
Number of rooms: 275
Official Description (provided by the hotel):
Langkawi, the tranquil Jewel of Kedah, offers a unique blend of Asian cultures which is reflected at the Bella Vista Waterfront. Situated in the heart of Kuah town, amidst lush landscaped gardens and overlooking the clear blue waters of the Andaman sea, the resort is the perfect getaway for the discerning international pr domestic traveler whether on business or leisure. ... more   less 
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Also Known As:
Bella Vista Langkawi Hotel Kuah
Bella Vista Hotel Langkawi
Langkawi Bella Vista Hotel
Bella Vista Waterfront Langkawi/Kuah

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