really good hotel lovely setting good pool rooms a little small but comfortable staff excellent location not bad really enjoyed
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This Hotel was not sat in the best of locations. The surroundings were quite run down. Some of the areas outside were a tad tired and needed tarting up, but the hotel itself was lovely and the staff were wonderful too. It was clean and airy. The bedroom was compact with good air con. and clean bathroom facilities. I would say it was 3/4 star. Food at the grill and breakfast were more than satisfactory for western and eastern dishes. The pool was small but wonderful but the sunbeds were tatty and there werent many. No beach there. Taxi's were great value for hiring for tours. Mozzies everywhere at night. We did the island hopping via Jet Ski for 3 hours, which was fantastic. Saw the Eagles feeding as part of that trip. Went Scuba Diving to one of the Marine Islands. The Vis was great. The Sealife was great including Black Tip Reef Sharks. The snorkelling was equally as good too. And the sea was 30 degrees! Had a great Massage in the Place opposite the main hotel entrance and a great meal in the Middle Eastern Cuisine Restaurant too with friendly staff. I would go back to Langkawi and this hotel again.
This Hotel is the worst hotel in the world.......it was a nightmare. Thanks to out travel agent for making it such a horrible experience for us. Never expected this from such a renowned travel agency (one of the biggest agents in india). kindly never trust them.they show u some other rooms on internet and when u reach there, u are given rooms that look like store rooms since its prebooked and payment has gone in advance. U cant even cancel ur booking there as it is non-refundable. Now they just fool their customers. Hotel bathroom.....dirty and filthy, strange shaped rooms, ac's not wrking, toilet seats leaking.
shower not wrking, whtever possible ...went wrong. And to top it all....the hotel staff......most unhospitable staff. Rude and bad behaviour and they never bothered. Aweful food. Not for vegetarians.
The bad experience started once we finalized our booking online through their official website. Previously, I've seen other discount sites offering 3-bedroom apartments in Bella Vista but in their official site, it shows that only 1 or 2 bedrooms are available. I called them and they told me all 2 bedroom apartments have been renovated to become 3 bedrooms. I trusted them and we booked the '2 bedroom apartment' (which is now supposed to be 3) for RM300 per night for 5 pax with 5 breakfasts. It is indeed a really good deal.
After booking, I called their reservations again to check our booking and to ensure there's a note in the booking to say we want the 3 bedroom just in case. The person on the line replied this way "You have the booking number already, no need to check, don't worry sure get the 3 bedroom" which leaves you to think that most native Malaysians do not know the value of customer service.
We arrived, it was super peak period and lo and behold they told us that the 3 bedroom apartments are all given out. The front desk manager who acted like a Chinese gangster gave us an option of adding a bed to the 2 bedroom apartment or 3 hotel rooms. We opted for the apartment so we could stick together. The guy who handles our luggage is the only employee who's smiling and eager to help. He deserves a better hotel to work in.
1. Sticky floors
2. Tainted bedsheets
3. Fridge looks like it has not been cleaned for 10 years (not exaggerating), on the upside it gave us very cold beers!
4. One of the room does not have A/C
5. Master bedroom's toilet has a water heater pump that does not work and water is not coming out
6. The other toilet has water but no hot water
7. The pantry and furniture was in acceptable condition. Kettle was missing though.
Extra bed did come on time, which was at about 5pm. We asked them to fix the water heater issue and it was fixed by the time we were back from dinner. However, if one side of the toilet is using water, the other toilet's water is basically dripping out of the shower head at best.
Next day, we left and came back at about 4.30pm, the apartment has not been made. We were all showering and getting ready for dinner when room service finally knocked on our doors at about 5pm. My friend who answered said we are showering and asked them to come back later. They told him that they're going to leave work soon and ask us to take it or leave it. I mean..what the f, it's 5pm and you're still not done making up rooms? We left it obviously, not like it mattered much anyway.
Breakfast was appalling, nothing was fresh other than the eggs of course cause they're cooking in front of you. Location is a bit off from the main beaches but it's in the center of town.
Do yourself a favor and avoid this hotel like the plague, unless you're really desperate i.e no rooms elsewhere or on a super tight budget, spend a lil more and stay somewhere nicer and don't make the same mistake like we did. You're on a holiday, this place will dampen your mood.
I read so many bad reviews about this hoteI, but when I already in the hotel all those complains not happened to me. Although the normal check in time is 02:00 pm, I can check in at 10:00 am with good service. I booked 2 deluxe rooms for 3 nights and got sea view rooms in 2nd floor. The room is clean, good condition but not as big as hotel room in Indonesia.
One thing that the hotel should make improvement, the karaoke sound in the lobby can be heard in the room.
Near hotel there are so many seafood restaurants. Better you rent a car in Langkawi, you can get small car with RM 50 or RM 100 for Toyota or Nissan in Airport. It is easy to drive in Langkawi, the road is big, good condition and no traffic jam at all.
I recently visited Bella Vista @ Langkawi with my wife for our first anniversary - it was a disaster from the word go......the rooms were unusually shaped - our room on the 3rd floor had 5 corners, the room walls were dirty, the fridge and the safe box were not working, the toilet seat was dirty and the bathtub appeared was not washed for over a week....We had a balcony attached to our room, which provided a splendid view of the ocean but the door of the balcony wouldnt close - so we were scared of the safety of our valuables....the buffet breakfast was horrible - since we are vegetarians we chose Bella Vista because it had Indian chefs and were told lots of Indians go there because of the food - the chef needs to be sacked as there was no proper food at all - purely a disasterous trip and a aweful hotel to stay. Not recommended