I am disabled and use crutches and a wheelchair to get around so I have to book in advance to make sure that I get suitable accommodation. A couple of months ago I booked a break from Friday 15th to Monday 18th March 2013 for myself and my family to celebrate my 50th Birthday at Tummel Valley as they have all the facilities and we have been on several occasions before.
I received a phone call on Friday the 15th February from Parkdean informing me that there would be no facilities available on the Saturday 16th March until the Sunday 17th at 2pm, they apologised and told me that they forgot to put this information on the website and that they had a private event taking place that day and I had the option to cancel! I felt I had no option but to cancel as we had booked because of the facilities on offer and since you cannot arrive until 4pm on the Friday it would have meant there was nothing to do on the majority of the time of our 3 day break.
I received a refund minus the credit card booking fee!! I phoned to complain as I felt very let down that I had to cancel and asked for the fee to be repaid as they cancelled me and for compensation for the inconvenience and upset caused. I was offered £40 off my next holiday which I refused, I have now been offered a 4 day break in a lodge in June at a cost of £225 to myself which I have refused as I do not have that extra money having had to re-book my 50th break at extra cost due to the short notice.
I have been left at the last minute to find a break suitable for a disabled person and my party and change all the plans I had for which was supposed to be a relaxing celebration for my 5oth birthday.
Parkdean have told me that it is at there discretion to amend/alter bookings and it is in there terms and conditions which is fair enough however in my opinion I would be very wary of booking in the future as you may get cancelled at the last minute!!! May I also add that the holiday I had booked with them was still being advertised on Wednesday 6th March with NO mention of the facilities being closed, which in my opinion is misleading.
Visited March 2013
- Official Description (provided by the hotel):
- Isn't life great outdoors?When you fill your days exploring castles, cycling down leafy lanes, fishing lakes, climbing up mountainsides and soaking up scenic views, even the busiest holidays can help you unwind. At peaceful Tummel Valley, right in the heart of the pretty Tay Forest, you're free to enjoy the whole of the great outdoors. * A peaceful park on the banks of the River Tummel * Unwind in an idyllic woodland setting * Fishing, golf and Highland attractions nearby * Heated indoor swimming pool with splash pool * Luxury riverside lodges ... more less
- Also Known As:
- Tummel Valley Holiday Park Hotel Perth And Kinross