We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Tripadvisor
Lagoi
Nearby Hotels
Reviews (4,906)
Filter reviews
4,906 results
Traveler rating
3,348
1,071
274
114
99
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
3,348
1,071
274
114
99
Show reviews that mention
All reviews circus team chef de village waterfall restaurant special thanks nightly shows flying trapeze aqua aerobics family holiday special mention great holiday new friends bintan island every meal restaurant manager fantastic family main building free flow
Selected filters
Filter
Updating list...
43 - 48 of 4,906 reviews
Reviewed 4 weeks ago

먼저, Jonathan 촌장님이 매우 좋았습니다. Jonathan은 우리 G.M들에게 항상 개방적인 마인드를 유지했고 가족처럼 우리를 대접해 주어 많은 감동을 받았습니다.

이 곳은 이때까지 저희가 다녀왔던 Club Med 중 가장 인상 깊은 곳 입니다. 왜냐하면 이 곳은 저희 부모님의 첫번째 Club Med이자 신혼여행지이기 때문입니다. 이번 계획은 저번 여정과는 다르게 조금 더 길게 계획을 했는데 지루하고 길줄만 알았던 여행이 Jonathan을 비롯한 모든 G.O들의 좋은 서비스와 대접으로 매우 짧게 느껴졌습니다.

하지만, 우리가 저녁 즈음에 바와 수영장을 거닐면서 음료를 즐기고 있었는데, 단체로 왔던 손님들이 수영장 앞에서 (아이들이 많았음에도 불구하고) 보란듯이 담배를 피우고 있었지만, 제재가 없었습니다. 또한 튜브가 너무 비쌉니다. 10만원이라는 가격은 도저히 납득이 불가능한 가격이었지만, 어쩔수 없이 구매를 하고 말았습니다. 수영과 액티비티가 중요한 Club Med인 만큼 장비와 장난감에 대한 가격을 조금만 더 시정을 해준다면 매우 좋을 것 같습니다. 그리고 한국인 G.O가 다른 리조트와는 다르게 1명 밖에 없어서 한국인 G.O가 조금 더 있었으면 좋게다는 생각을 했었습니다.

이 부분을 제외하고는 모든 서비스는 정말로 좋았습니다. 더욱이, Boutique에서 팔고 있던 상품들의 디자인과 질이 매우 좋아서 여기서 과소비를 하고 말았습니다 ㅋㅋ 아무튼 저희 가족은 이 곳을 다시 방문할 의향이 있습니다. Thank you Jonathan and every G.O for such a nice quality of service!

Date of stay: January 2020
    • Location
    • Sleep Quality
    • Service
Thank CrBastion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMedAP, General Manager at Club Med Bintan Island, responded to this reviewResponded 4 weeks ago
Google Translation

CrBastion 고객님,

클럽메드 Bintan 을/를 고객님의 소중한 휴가지로 선택해 주셔서 감사합니다.
클럽메드에 머무시는 동안 다양한 액티비티, 음식, 편의시설을 즐기시고, 저희 G.O팀과 행복한 시간을 보내셨다니 매우 기쁩니다. 고객님의 남겨 주신 긍정적인 후기에 감사드리며, 앞으로도 높은 만족의 서비스를 제공하겠습니다.
클럽메드에서 곧 다시 뵙게를 고대합니다!

늘 행복하세요~
-클럽메드 드림

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The atmosphere of the resort is relaxed and the activities are very interesting. I really like the food they provide. The beach and surroundings are clean. Everything is perfect. I will definitely go back for vacation.

Date of stay: December 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Club Med
Thank Katieduan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMedAP, General Manager at Club Med Bintan Island, responded to this reviewResponded 4 weeks ago

Dear Katieduan,

Thank you for choosing Club Med Bintan as home away from home during your recent holiday.

We are pleased to know that you enjoyed our different facilities and food, and that our GO team took great care of you and your family.

We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.

We look forward to welcoming you back very soon in one of our wonderful Villages!

Sincerely,
-Your Club Med Bintan Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Had a great time and it is up to you how involved you wanna get.....you cannot starve there and plenty entertainment all day & night. Rooms are very adequate but very basic. Children cannot get bored there.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Club Med
Thank sobelfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMedAP, General Manager at Club Med Bintan Island, responded to this reviewResponded 4 weeks ago

Dear sobelfam,

Thank you for choosing Club Med Bintan as home away from home during your recent holiday.

We are pleased to know that you enjoyed our different facilities and food, and that our GO team took great care of you and your family.

We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.

We look forward to welcoming you back very soon in one of our wonderful Villages!

Sincerely,
-Your Club Med Bintan Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We have just spent a week at Club Med Bintan with family and thoroughly enjoyed our experience. The room and service were great. My wife and I travelled with our 6 year old daughter. The room was family friendly with a king bed and single bed with a window over the bay. The food was absolutely fantastic. Such great quality international foods. They had food for children although our daughter mainly lived on chicken nuggets and chips, it would have been better to have a few more kid friendly food options. We all loved the Circus Trapeze and the experience the team gave us. We loved the white night dinning experience by the pool and loved the acrobatics performance by the circus crew. We loved the pool and enjoyed the activities around the pool from reading a book to doing the water aerobics. We also enjoyed many other activities including the Gym, and the great yoga sessions by Kevin. We also enjoyed our golf at the world renown Ria Bintan. We loved the setting and local wildlife. The weather gave us a mixture of conditions but it did not stop us enjoying our week although we did not get to do any water sports on the sea. The staff were very friendly, professional With a great team culture. It was a great mix of relaxation, fun, exercise and food. Highly recommend based on our experience.

Room tip: Best experience
Date of stay: January 2020
    • Location
    • Sleep Quality
    • Service
Thank 947craigw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMedAP, General Manager at Club Med Bintan Island, responded to this reviewResponded 4 weeks ago

Dear 947craigw,

Thank you for choosing Club Med Bintan as home away from home during your recent holiday.

We are pleased to know that you enjoyed our different facilities and food, and that our GO team (Especially Kevin) took great care of you and your family.

We appreciate your kind review as it motivates us to continuously provide a high standard of service to our guests.

We look forward to welcoming you back very soon in one of our wonderful Villages!

Sincerely,
-Your Club Med Bintan Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

First off, I will like to commend the Club Med crew for being such an enthusiastic bunch and making our Christmas holiday so thoroughly enjoyable! Our first contact was with Tino, the restaurant manager, who despite his busy schedule, helped us to book our table for the Christmas Eve dinner upon our arrival.

Below, I shared some of the areas that stood out for us and my only sore point was that we lost our DSLR camera (in the restaurant toilet) with all our family photos and despite the staff asking around, no one returned the memory card or the camera. Anyhow, got to look out for your own stuff and do not expect an honest policy to apply here.

Good:
1) Buffet at Waterfall had plenty of food options for everyone in the family. Dishes were well presented and while I will not categorise the food as fine dining, I will have willing paid quite a bit for the same meal at a restaurant.
2) Alcohol drinks are strong enough and you can get all your typical cocktails.
3) Staff at the kids club were professional and showed plenty of energy when engaging the kids.

Room tip: Choose the rooms closer to the main lobby if you have young children as the main restaurant is located there.
Date of stay: December 2019
    • Value
    • Rooms
    • Service
Thank dylsing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMedAP, General Manager at Club Med Bintan Island, responded to this reviewResponded 4 weeks ago

Dear dylsing,

Thank you for choosing Club Med for your vacation in Bintan.

We are happy that you chose Club Med as a home away from home during your vacation and that you enjoyed your Christmas with us, but we truly regret to read that your experience falls short from your expectations.

We regret to hear that your DSLR camera was taken and not returned to you, as we know that moments are captured and kept forever using your camera. We have passed your comments onto our Rooms Division Manager In order to ensure your experience remains an isolated case.

Please rest assured our GM's satisfaction is always our top priority and your feedback is so valuable to us.

All your comments have been shared within the related services in order to monitor the quality of service we provide. Please be assured that our Management team remain at your disposal should you like to discuss anything further while still staying with us.

We thank you again for your valuable impressions that you took time to share with us.

Yours Sincerely,

-Your Club Med Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews