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Nirwana Gardens - Nirwana Resort Hotel
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Reviews (1,497)
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869 - 874 of 1,497 reviews
Reviewed January 21, 2014

Nirwana Resort Hotel remains our top choice for a quick getaway to Bintan Island. In our most recent visit in January, we stayed at its newly renovated deluxe premier room for two nights.

We have a room on the highest floor with a nice pool view. The room is spacious, bright and comfortable and the bathroom clean and of a good size. We also liked the added touch of the wooden lourve blinds which let us control the amount of natural light coming into the room.

Both the pool and beach are literally at our doorstep and less than 5 minutes’ walk away from our room. While the pool is the usual type expected in a resort, a plus is that it is an infinity pool with a good view of the sea.

We ate at the Coffee Shop, Poolside Restaurant and the Spice Restaurant at Mayang Sari. The choice of menus are a decent selection of Western and Asian cuisines. The complimentary buffet breakfast was a good international spread and the staff who served at breakfast were efficient and quick to refill our coffee and clear empty plates despite a fairly big breakfast crowd.

While we found the deluxe premier room rate a little pricey, the quick access from Singapore (about 50 minutes' ferry ride from Singapore's Tanah Merah Ferry Terminal), the comfortable room, nice infinity pool and beach, and laid back atmosphere makes Nirwana Resort Hotel a nice option for a short and fast getaway to rest, relax and recharge.

Room Tip: Consider paying more for the Premier Deluxe Room which is quieter, recently renovated and offers a pool or sea view. The Superior Room is in the older wing and can be noisy catering to tour groups. For Premier Deluxe Room, ask for the highest floor (3rd floor) and room furthest away from the lobby for privacy and quiet.
  • Stayed: January 2014, traveled as a couple
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Thank Travel_1-plus-1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2014 via mobile

The price of the resort is relatively competitive compare to others in the area and in near countries. The main building is bit busy and seems suitable for family. For couple, I think better stay at the other side of the resort ( Maiya Sari, beach club.....)

The outdoor environment is good, beautiful gardens, quite ok beaches, with a resort center. Many in house activities, elephant ride, bicycle rental, zoo......which suitable for family travel.

As I lived at the basic room ( Garden view, main building), the furniture and decoration seems need to update and renovate. Generally, is acceptable and stay comfortable.

Restaurant are bit pricy, food quality are generally ok.

Tips:
1. Main building ( busy with kids)
2. Restaurant recommend Kelong, Dino Bistro
3. Night Life, don't miss the band show at night, the pub
4. Join the tour/spa outside hotel, it's cheap and in good quality, with door to door transportation provided, (you will get leaflet at ferry pier)
5. Book directly through The Hotel web page may get special discount.
6. As previous post said, be aware for unreasonable foreign exchange rate by using credit card, I would suggest to pay in SGD cash.
7. There are many Chinese and Korean living there, usually with kids.

Stayed: January 2014, traveled solo
Thank cjohnny6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2014

If you've got children then this is Ok place. If your travelling as a couple avoid this very busy resort. Food is OK nothing special and a huge barn of a feeding station. rooms Ok and clean. Pool busy with kids everywhere and making noise!

  • Stayed: November 2013, traveled as a couple
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1  Thank globaltraveller1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2014

Stayed 5 Days from the 10th January in two joining deluxe rooms. Both had been recently refurbished. Pools are great. They have a well run routine for getting to and from the ferry.
Prices are what I would expect inside a resort. They had good options for light lunches that were reasonable. Bar staff were outstanding helping me learn a few words of Indonesian.
If a poolside holiday is what your looking for then this is it.

  • Stayed: January 2014, traveled with family
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Thank Tim N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2014

This hotel overcharges EVERYONE who stays here unless you pay in Singapore dollars in cash. They choose to quote all their prices, including your final bill, in S$, then trick you into thinking there is a currency exchange taking place when you settle your bill in Rupiah. They insist that if you pay by credit card, it must also be in local currency and they then use an INVENTED exchange rate to convert the S$ bill into Indonesian rupiah. The result is that they charge you more. We only stayed 2 nights and had very little else to pay for other than the room and we were overcharged by S$30. I complained to the manager who finally agreed with me, after about 30 minutes of persistent explanation on my part, that there was a problem and he invited me to leave a written complaint, which I will be following up to ask for my money back. There is NO currency exchange taking place if you are paying in local currency, no matter what currency they choose to quote your bill in, and last time I looked, it was the central bank who set the base rate, NOT Nirwana Resorts Hotel! At best, this is deception and at worst, it is outright fraud. If you stay here, make sure you pay either in cash S$ or insist that your credit card is billed only in S$, otherwise YOU WILL BE OVERCHARGED. This scam must net them hundreds of thousands each year, so if you have stayed here and still have your receipt you should demand a refund! It could be a hefty sum if you paid for golf, trips and F&B as well as your room charge. I will never return to this hotel as this penny pinching, money grabbing attitude permeates the entire business and spoils what would otherwise have been a pleasant trip.

Room Tip: Furthest away from lobby at the end of the hotel is peaceful as no one passes by.
  • Stayed: January 2014, traveled as a couple
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Thank thekozmas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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