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“Pretty nice, but we will not be returning.”

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Bintan Lagoon Resort
Ranked #6 of 8 Hotels in Lagoi
Reviewed October 16, 2013

I just returned from a weekend trip to Bintan Lagoon Resort with 3 of my girl friends and had a nice relaxing and enjoyable holiday. There were quite a number of downsides though but on the whole, we had a great time.

The Good

1. In-house ferry was a great convenience. We opted to check our bags in for both trips and the resort made everything smooth and effortless. Our bags were sent straight up to our rooms upon arrival and they were sent straight to the ferry from the hotel lobby on our way back. The ferry terminal was just next to the beach so we were able to lounge around in Rice and enjoy some drinks and finger food just before we had to check in, which was a lovely luxury.

2. Rooms were spacious, clean and comfortable. The rooms were just as pictured and everything was clean. The bathroom was sparkling and spacious and even had a sizable tub. The bed was gorgeously cozy and all of us enjoyed a wonderful rest. One thing to note is that the rooms are not sound-proof at all, and the door to the balcony has a tendency to bump at night because of the wind. On the whole, the rooms were worth the price that we paid for them.

3. Awesome pool is awesome. We spent most of our first day lounging in the pool and although it was a busy weekend, it was big enough that we always had a private corner to ourselves. The location was perfect and the pool bar and Jacuzzi were lovely places to while away the time.

4. Private beach was extremely clean and well-maintained. Having visited Trikora beach (the quieter, more rustic side of Bintan), I was very impressed by Bintan Lagoon's beach. I expected Lagoi's beaches to be dirtier considering the great number of tourists and proximity to Singapore but the water was crystal clear and the sand was lovely, white and powdery. It was gorgeous to behold. I just wish the beach activities could be priced more reasonably, especially kayaking. The sea was mostly empty other than families wading in the shallow waters and I'm guessing it's because few people were willing to pay the exorbitant prices.

5. Buffet breakfast was excellent. The breakfast spread was vast and the food was awesomely yummy. My advice is to go down early and sit at the Japanese restaurant if possible. I noticed that there was house flies hovering around the food at the main buffet area, but there is a private buffet spread within the Jap restaurant and the aircon area kept the bugs out. Plus, the view of the pool is beautiful.

6. Very few mozzies and insects. Other than a couple of houseflies (and I really mean just one or two) I saw at the beach and the open air buffet area at Kopi-O, the insect problem at BLR was mostly non-existent - which is very impressive for a beach location. I saw the staff fumigating the area while we were walking around the resort and I really applaud them for their efforts to keep the resort bug-free. We didn't use any repellent at all, and none of us got bit. There are lizards a-plenty though, both the little geckos and a baby monitor lizard near the slope leading down to the pool.


The Not-So-Good

1. Everything sold on-site was expensive. There are about 12 restaurants / cafes and the food in every single one is the same price as a Singapore restaurant - or more! The food at Orzo is yummy though, but it really burns a hole in your pocket after a while. Food / snacks / souvenirs can all be bought for cheaper prices at Pasar Oleh Oleh (although those are pricey as well). And don't even get me started on the Water Sports / Land Activities. i suppose this could be more of a Lagoi thing since prices at other resorts seem to be around that price range though. Since we've all experienced these at other beach destinations, we gave them a miss.

2. Additional charges apply to (almost) everything. There was no free wifi, not even in the lobby. There are limited time slots for the shuttle to Pasar Oleh and it's either $4 or $5 per person per trip (I can't remember the exact price because we ended up using the free transfer service from the spa). And if you don't opt for Mozaic Ferries, it costs $5 per person per trip for transfer to the hotel. These little extra charges (which are often offered for free or for lower prices at other resorts) made a pricey vacation that much pricier.

3. Service was inconsistent. On one hand, the staff are eager to please, but there were two separate occasions which peeved us a little. First, we were advised to take a buggy down to the beach because we were told that it was "very far from our rooms - at least a 10 minutes walk". We decided to opt for that since we hadn't really explored the resort yet, and requested for a return buggy to be sent an hour later since we were going to Pasar Oleh Oleh for our spa session. The buggy never arrived, so we asked the staff at Rice to call reception for us. We were told that a buggy would be sent, but it only arrived a good 15 minutes later. We later learned that the distance from the beach to the lobby was much shorter than expected so we traveled by foot from then on.

The second and more annoying occasion happened when we ordered room service on the second night. Since we returned late from the spa, most of the restaurants were closed. We ordered our food at approximately 10pm and it took about 35 minutes to arrive, which was a little on the long side. The crux happened when we discovered that my friend's poached snapper steak was uncooked in the middle and was totally inedible. She called Room Service and was asked to wait while the staff checked things out with the kitchen, promising to call her back in 10 minutes. 25 minutes came and went, so we called again and a different staff answered the phone. We had to explain the whole incident all over again and he too said he would check with the kitchen. Thankfully, he called back in 5 minutes this time but offered the rather disgusting option of us returning the fish to the kitchen so that same fish could be recooked. Of course we rejected only to be informed that the kitchen preparing the western dishes was closed since after all the delay, it was after 11pm. So my friend had to choose a different dish (a triple decker sandwich which cost $18, $5 less than the snapper steak) and only managed to begin her dinner at 11.20pm which was really quite ridiculous.

When we checked out the next day, we noticed that the cost of our room service was surprisingly higher than we expected and asked to see the actual receipt. It turned out that the hotel still charged us for the Poached Snapper Steak instead of the Triple Decker Sandwich. A call to Room Service did fix this and we were refunded $5 but you would have expected that the hotel would have taken the initiative to amend the charges without us asking since it was their error that caused us all that trouble over dinner in the first place.

3. Night life was lackluster. To be fair, Bintan Lagoon does try to offer a decent nightlife with their in-house club Silk and a Full Moon Beach Party as part of Oktoberfest. However, I'm guessing that Bintan Lagoon appeals more to families so the crowd at both Silk and the Beach Party was pretty much... non-existent. This wasn't the resort's fault, especially since the Beach Party venue was beautifully set up and designed, but it was a little downer on our vacation plans.

4. Water pressure was terrible. I can't imagine soaking in the tub because it was take an eternity for the tub to fill.

5. Both the power plugs by the bed were not working so we couldn't use the bedside lamps at all. This was only a problem in one room though, but it was a little annoying because we ended up having to charge our phones over the mini bar by unplugging the water kettle. It also made the room pretty dark at night.

I don't think I'll be returning to Bintan, but it's really due to the location of Lagoi in general rather than the resort's short-comings. It really is a barely veiled tourist trap with everything being sold at premium prices. I'd rather go to Bali, Krabi or Phuket on my next trip. Having said that, BLR is a nice resort and we were all generally happy with our stay there.

  • Stayed: October 2013, traveled with friends
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2  Thank squirrelfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded October 17, 2013

Dear “squirrelfly”,

We are glad you find our express check-in and direct ferry services convenient. Many of our guests like it too. Our beach and pool are awesome too and a popular visit.

On the other hand, it’s disheartening to read your review and please accept our apologies for the room service. We set high standards for ourselves. You can rest assured that this has been discussed with all of our team members and that corrective actions have been put in place so that this will not happen again.

We do hope that you will give us another try in the future and find that your comments have been taken to heart.

Best Regards,
WeCare@BintanLagoon
Bintan Lagoon Resort

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1,694 - 1,700 of 2,736 reviews

Reviewed October 16, 2013

Went on a company trip. Room was spacious and modern. Got swimming pool view. ocean view from lobby was awesome! However, resort split the rooms to east & west wing. Got abit confused when have to go to my friend's room. Breakfast was pretty good. Rooms are good.

However, all recreation have got to pay, and are all overpriced.

There are other cheaper resorts which offers the same thing. Not likely to return there again.

Room Tip: Check with the hotel staffs who were standing around the main lobby. They have got cheaper places to...
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  • Stayed: September 2013, traveled on business
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Thank missrojak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded October 16, 2013

Dear "pigsylove",

Our ocean view and pools have always been something our guests love and we are very happy you endorsed it as well! I'm sure you have a memorable experience and will find it worthwhile to visit us again!

Best Regards,
WeCare@BintanLagoon
Bintan Lagoon Resort

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Reviewed October 15, 2013

We brought our two little boys (aged 2 & 3) for a short holiday and they loved it. Check-in was swift and quite thoughtful of the staff to assign us a room on the ground floor of the East Wing. The swimming pool was right at our door step and the beach is only 5min away. Lots of green running space for the kids and the beach is really beautiful.

As mentioned by other hotel guests, there is a good selection of restaurants in the resort, however, do be prepared to be shocked by the prices. They are as expensive, if not more, than restaurants in Singapore. A meal for 2 will set you back by at least SGD 40 – SGD 100. Soft drinks @ $4/can!

My only complaint is that the room smelled really musty and we had to open the doors to air it for almost an hour. The bathtub drainage was kinda problematic – the water going to the floor trap overflowed to the room omg! Since we had already unpacked our bags, we were too lazy to report it hence we stayed in the room for the 3 days.

Not much problem with mozzies, but do spray some insect repellent though as we still got bitten somehow while at the beach.

Very friendly and attentive staff, which is good for any family travelling with children. Great for a short break, any longer (eating at their restaurants) your wallet might break.

  • Stayed: October 2013, traveled with family
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Thank LXL19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded October 20, 2013

Hello "LXL19",

Great to hear from you! I hope our activities keep your children occupied to the max! Yes, we have more than 11 dining options available in the resort. This offers convenience for all our guests.

Regarding the unpleasant experience you had with your room, we apologise for that. We will attend to all cases immediately once informed by our guests. We hope our guest can inform us as soon as possible when such incidents arise.

Overall, I'm glad your family has a fun time and I hope to welcome you again for your future staycation!

Best Regards,
WeCare@BintanLagoon
Bintan Lagoon Resort

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Reviewed October 14, 2013

We stayed at the Sea facing Angsoka villa for a few days and it suited our large family rather well. The villa was big and is located just a minute away from the beach. The central living room is decently furnished and is fairly large with a large dining table. The property is quite spread out and the cart provided by the resort comes very handy to access the various facilities of the place. The private pool adds to the functionality as does the large kitchen with all sorts of kitchen accessories. The rooms at the first floor were comfortable and a couple of them had ample space besides the bed.

The resort is nicely maintained though the same cannot be said about the maintenance of the villa. There were issues of leaking taps and chipped off paint on some walls and broken tiles in the pool. Some of the other villas definitely looked better maintained than the one we got and it was a let down as we stayed on a week day and almost the entire place had a very less occupancy and they could have offered us a better Villa. The place had two pools and both are excellent and so was the driving range and the Golf course.

There are ample activities available to keep everyone busy at the resort . The complementary breakfast spread was average though the place has a few good restaurants and bars. The beach is clean and nice and they do offer lot of sporting activities. The staff was nice and friendly and they were really helpful to the old members in our family. Since the restaurants are accessible only through the stairs ( for the villa guests) they helped our old parents to walk through the staff function areas to reach the restaurants. Though the staff did their best, I find it quite absurd that all the three restaurants are accessible only through a steep flight of stairs with no provision for elevators access.This can be annoying to the old or physically challenged people. On the whole is was a good vacation for us as all of us stayed together but it surely could have been better.

Room Tip: Villa 12 is very close to the bar and restaurant 17, 18 looked much better maintained. Stay away fro...
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  • Stayed: October 2013, traveled with family
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1  Thank Manish A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded October 16, 2013

Dear "Manish",

We are all very happy to hear how much fun you had when visiting us. We understand the inconvenience caused during meal time. These are considerations we will look into for future upgrading.

It was a delight hosting you and your family. We can't wait to see you again. Thank you for staying with us.

Best Regards,
WeCare@BintanLagoon
Bintan Lagoon Resort

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Reviewed October 14, 2013

My short getaway with my loved one was make perfect by a super friendly staff named Imma. She managed my last minute arrangements with great pride and even did extra to surprise me. This is the first time I visited bintan and she made it a memorable one for me. Will definitely go back!!!

  • Stayed: October 2013
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1  Thank Yangibear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLR_Manager, Guest Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded October 16, 2013

Dear "Yangibear",

We are glad that both of you enjoyed the stay at our resort. We certainly look forward to welcoming you and your loved one back again!

Best Regards,
WeCare@BintanLagoon
Bintan Lagoon Resort

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Reviewed October 12, 2013

I went to Lagoon Resort - Bintan (Indonesia) with my family and friends to spend a long weekend as a short get away, from Singapore to Bintan.

We have taken a independent Bungalow to accommodate a total of 9 headcounts including kids. We got warm welcome with welcome drinks, despite reaching before time, we were given the keys as it was arranged for, before hand.

Liked the friendly attitude of the staff.
Room Service was quite good.
Food options was quite varies and good, as per my initial thoughts, that small island may not have those variates.
Enjoyed the out-door activities that were available for the guest, must say it was quite well maintained.

Would strongly recommend for a quick get away, as its nearby Singapore and if you plan somewhat in advance, you can get yourself a good deal, leave alone the value for money, they have to offer, via hospitality

Room Tip: With group of more than 5-6, suggest to take Bunglow, bigger units.
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  • Stayed: July 2013, traveled with family
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Thank AmarKhanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded October 13, 2013

Hello “AmarKhanna”,

We're so glad that you had a great experience with your family and friends. It’s our pleasure to know that you enjoyed yourselves and are very happy with our resort and staff. Please reach out to us the next time you visit, so that we can give you our warmest welcome personally!

Cheers,
WeCare@BintanLagoon
Bintan Lagoon Resort

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Reviewed October 12, 2013

Bintan Lagoon Resort was old and run down from lack of maintenance, no hot water in the mornings, pool areas in bad need of repair work. Every single activity (incl. non-motorised water sports) has a charge, for example hire of old snorkelling gear S$11.00 p/h per person. To even play a game of pool S$8.80 per hour.
Bintan Lagoon Resort is a place to go if all you want to do is play golf! It does not cater for families and the web site is very misleading to the extent of being almost fraudulent.
Still looking for the Lagoon.

  • Stayed: October 2013, traveled with family
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1  Thank Tracey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded October 16, 2013

Dear Tracey,

Thank you for taking the time to provide a review. I’m sorry to hear you weren’t entirely pleased with your room at Bintan Lagoon Resort. Our resort caters not only for golfers. We have more than 40 recreational activities for adults and children alike. Most of our guests would agree that our facilities are reasonably priced, compared to other external vendors on the Island. We would certainly encourage all guests to check out photos, activities, or speak to our friendly staff for advice.

Also, I appreciate your concern regarding our amenities. I'm sure our staff would have attended to you as soon as we received such news.

Thank you again for your feedback as it helps us to enhance our performance

Best Regards,
WeCare@BintanLagoon
Bintan Lagoon Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bintan Lagoon Resort

Address: Jl. Indera Segara site A12, Lagoi, Bintan Regency, Riau Islands Province 29155, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Regency > Bintan Island > Lagoi
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Lagoi
#6 Luxury Hotel in Lagoi
#6 On the Beach Hotel in Lagoi
Price Range: $93 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Bintan Lagoon Resort 4.5*
Number of rooms: 470
Official Description (provided by the hotel):
Bintan Lagoon Resort an Indonesian style resort with 470 rooms, villas and suites. A tropical paradise, only 75 minutes by our own private high speed ferry from Singapore direct to the resort. The resort has its own immigration terminal and fast track service. Sitting on the magnificent Pasir Panjang Beach, overlooking the South China Sea the 1.5Km beach is tranquil and unspoilt. Bintan Lagoon Resort is a tropical haven with over 300 hectares (766 acres)and includes 2 stunning championship golf course designed by Jack Nicholas, and Ian Baker Finch. The resort provides excellent meeting, incentive and team building facilities catering to groups from 10 to 1,000 people. Whether it is a family holiday, weekend break, romantic spa indulged getaway, a golfing break, or a company event in Paradise we are waiting to assist you. ... more   less 
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Also Known As:
Bintan Lagoon Hotel Lagoi
Bintan Lagoon Resort Bintan Island/Lagoi

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