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“A nice place to unwind” 4 of 5 bubbles
Review of Bintan Lagoon Resort

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Bintan Lagoon Resort
Ranked #4 of 4 Hotels in Lagoi
New Delhi, India
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“A nice place to unwind”
4 of 5 bubbles Reviewed October 14, 2013

We stayed at the Sea facing Angsoka villa for a few days and it suited our large family rather well. The villa was big and is located just a minute away from the beach. The central living room is decently furnished and is fairly large with a large dining table. The property is quite spread out and the cart provided by the resort comes very handy to access the various facilities of the place. The private pool adds to the functionality as does the large kitchen with all sorts of kitchen accessories. The rooms at the first floor were comfortable and a couple of them had ample space besides the bed.

The resort is nicely maintained though the same cannot be said about the maintenance of the villa. There were issues of leaking taps and chipped off paint on some walls and broken tiles in the pool. Some of the other villas definitely looked better maintained than the one we got and it was a let down as we stayed on a week day and almost the entire place had a very less occupancy and they could have offered us a better Villa. The place had two pools and both are excellent and so was the driving range and the Golf course.

There are ample activities available to keep everyone busy at the resort . The complementary breakfast spread was average though the place has a few good restaurants and bars. The beach is clean and nice and they do offer lot of sporting activities. The staff was nice and friendly and they were really helpful to the old members in our family. Since the restaurants are accessible only through the stairs ( for the villa guests) they helped our old parents to walk through the staff function areas to reach the restaurants. Though the staff did their best, I find it quite absurd that all the three restaurants are accessible only through a steep flight of stairs with no provision for elevators access.This can be annoying to the old or physically challenged people. On the whole is was a good vacation for us as all of us stayed together but it surely could have been better.

Room Tip: Villa 12 is very close to the bar and restaurant 17, 18 looked much better maintained. Stay away fro...
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  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Manish A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this review, October 16, 2013
Dear "Manish",

We are all very happy to hear how much fun you had when visiting us. We understand the inconvenience caused during meal time. These are considerations we will look into for future upgrading.

It was a delight hosting you and your family. We can't wait to see you again. Thank you for staying with us.

Best Regards,
WeCare@BintanLagoon
Bintan Lagoon Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,514 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (526)
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Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 14, 2013

My short getaway with my loved one was make perfect by a super friendly staff named Imma. She managed my last minute arrangements with great pride and even did extra to surprise me. This is the first time I visited bintan and she made it a memorable one for me. Will definitely go back!!!

  • Stayed October 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Yangibear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLR_Manager, Guest Relations Manager at Bintan Lagoon Resort, responded to this review, October 16, 2013
Dear "Yangibear",

We are glad that both of you enjoyed the stay at our resort. We certainly look forward to welcoming you and your loved one back again!

Best Regards,
WeCare@BintanLagoon
Bintan Lagoon Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed October 12, 2013

I went to Lagoon Resort - Bintan (Indonesia) with my family and friends to spend a long weekend as a short get away, from Singapore to Bintan.

We have taken a independent Bungalow to accommodate a total of 9 headcounts including kids. We got warm welcome with welcome drinks, despite reaching before time, we were given the keys as it was arranged for, before hand.

Liked the friendly attitude of the staff.
Room Service was quite good.
Food options was quite varies and good, as per my initial thoughts, that small island may not have those variates.
Enjoyed the out-door activities that were available for the guest, must say it was quite well maintained.

Would strongly recommend for a quick get away, as its nearby Singapore and if you plan somewhat in advance, you can get yourself a good deal, leave alone the value for money, they have to offer, via hospitality

Room Tip: With group of more than 5-6, suggest to take Bunglow, bigger units.
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  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AmarKhanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this review, October 13, 2013
Hello “AmarKhanna”,

We're so glad that you had a great experience with your family and friends. It’s our pleasure to know that you enjoyed yourselves and are very happy with our resort and staff. Please reach out to us the next time you visit, so that we can give you our warmest welcome personally!

Cheers,
WeCare@BintanLagoon
Bintan Lagoon Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tully, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed October 12, 2013

Bintan Lagoon Resort was old and run down from lack of maintenance, no hot water in the mornings, pool areas in bad need of repair work. Every single activity (incl. non-motorised water sports) has a charge, for example hire of old snorkelling gear S$11.00 p/h per person. To even play a game of pool S$8.80 per hour.
Bintan Lagoon Resort is a place to go if all you want to do is play golf! It does not cater for families and the web site is very misleading to the extent of being almost fraudulent.
Still looking for the Lagoon.

  • Stayed October 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Tracey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this review, October 16, 2013
Dear Tracey,

Thank you for taking the time to provide a review. I’m sorry to hear you weren’t entirely pleased with your room at Bintan Lagoon Resort. Our resort caters not only for golfers. We have more than 40 recreational activities for adults and children alike. Most of our guests would agree that our facilities are reasonably priced, compared to other external vendors on the Island. We would certainly encourage all guests to check out photos, activities, or speak to our friendly staff for advice.

Also, I appreciate your concern regarding our amenities. I'm sure our staff would have attended to you as soon as we received such news.

Thank you again for your feedback as it helps us to enhance our performance

Best Regards,
WeCare@BintanLagoon
Bintan Lagoon Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Lagoi hotels

Canton of Zurich, Switzerland
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed October 10, 2013

We travelled here for a long weekend in October from Singapore with 3 other families - all with 2 or 3 children. Check in and check out was easy enough allowing for the usual laid back and unhurried speed at which everything works in Indonesia. The resort itself is massive and spread out over quite an area making the journey from our room to the children's pool quite a march. Be careful not to forget anything before leaving your room!

Having read lots of reviews of hotels in Bintan, I was expecting the resort to be tired and dated like most places seem to be, I was pleasantly surprised the main areas were all well maintained and the place was quite smart. The facilities were good, the children loved the swimming pools and the sides, the water-ball was a big hit as was the kids club activities that we used in the afternoons. The guys used the golf facilities and some members of our party used the spa - everyone was very complimentary about these facilities.

We ate in the Italian restaurant, the Japanese restaurant and the beach front restaurant. The food in all 3 restaurants was good...better in the italian and beach front. The beach front was by far the best restaurant - lovely location and much more atmospheric than the other places. There was a beach party organised while we were there with a dance floor set up on the beach which was good fun on the saturday night - bonfires, lanterns and fire eater type entertainment. This was an added bonus and did add something to our stay.

Our biggest issue as a group was the speed of service - so slow at meal times. We waited over an hour for lunch on one day which is an issue with so many small children. The staff are very willing to help but just seem to miss the point on lots of issues.

Little gripes were being charged to borrow table tennis bats which was annoying given the fact the hotel is supposed to be a resort, we were also charged a service charge for a member of staff bringing a teapot of hot water! Annoying but ok in the grand scheme of things.

Other big positives were the beach - lovely at sunset in the late afternoon and the excellent babysitters that our group used organised by the hotel.

Everything at the resort was good to very good except the speed of service. Perfect really for a gang of friends wanting an easy weekend away!

Room Tip: Rooms in the East wing are closer to the children's pool. Room rates say sea facing...don't...
See more room tips
  • Stayed October 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank speaktojulie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this review, October 14, 2013
Dear “speaktojulie”,

Thank you for your feedback! We are delighted to hear that you enjoyed your stay in our resort. Our team go beyond their duties to ensure our guest's stay enjoyable and memorable

Your comments on the areas where we could improve have been noted and will be actioned. We will continue to improve our service quality and hope you will notice it in your next visit.

We look forward to welcoming you back again soon.

Best Regards,
WeCare@BintanLagoon
Bintan Lagoon Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed October 7, 2013

I was impressed as soon as my boyfriend and I arrived at the ferry. Basically, BLR has its own private ferry terminal. So, as soon as you alight from the ferry, you are greeted by the friendly staffs and a welcome dance. There were shuttle buses that takes you to the hotel lobby, or you can choose to take a 5 minutes walk to the lobby.

Usual check-in time would be 1600hrs but arrived 3-4 hours earlier. We were lucky because the staff told us that the room was ready to check-in. I was surprised by what they have given us; a complimentary Deluxe Room facing the Sea (Originally paid for a Deluxe room) due to our long stay of 4D3N. (Which is worth $70++ per night)

The room we got was located in the West Wing. It was neat and clean. The verandah provided us with the awesome view of the beach and the swimming pool. Also, the weather was refreshingly hot (But not as humid as Singapore), which we took the opportunity to dry our laundry which is amazingly crisp and dry by late evening. To add on, when we left the room for about 2-3 hours, the room was already neat and tidy. We're impressed at the efficiency of the housekeeping!

Wherever we went, we were greeted Good morning/afternoon by the staffs. They were pleasant, courteous and handles our request without showing any obligations. Throughout our 4 days trip, they never fail to provide us with useful suggestions (eg. Recommending the best time for your desired activities)

However, we were quite disappointed when we made a trip to Pasar Oleh-Oleh. It was really quiet although it's in broad daylight. Some of the shops were in the midst of renovation. We didn't shop for any souvenir items due to lack of variety except for buying packets of keropok (crackers) which is quite tasty. Hopefully, they will fully revamp the place soon enough and make it a hustling shopping area for tourists.

All in all, we did spend quite a sum for a room for two. But my boyfriend and I just had to agree it's worth the money! It was a pleasant trip throughout and the warmness of the staffs and great housekeeping efforts as well as activities provided made it all worthwhile.

Tips:

1) Always ask when you're unsure. Activities/Dine-in/Other services don't include their tax of 21% unless the amount they stated is NETT. This is to prevent you from getting a rude shock when you're checking out of the hotel and realised you had to top up quite a sum of money.

2) Food and other items cost slightly more in Singapore. So do bring your desired amount of food depending on the duration of stay. However, do not bring so much because there will be days you feel sick of eating those rations you brought and you'll feel like dining in at the restaurant instead. (Haha!)

3) You don't have to change money in IDR (Indonesian Rupiah) because they accept payment in SGD currency too!

4) Do not expect much from the buffet. It does not have many varieties but if you just love buffet and not really fuss on the varieties of food, then it's great for you!

Really hope my review helps any doubtful people who wants to come to BLR!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Einsley_J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this review, October 10, 2013
Dear "Einsley_J",

Greetings from Bintan Lagoon Resort!

Thank you for your valuable feedback! Your feedback helps us to improve the service quality

Here's few areas I like to share:

We provide direct ferry service to all our resort guests to minimise travel time and allow guests to have more time to spend with their loved ones.
Check-in time is usually 3pm (BIN), however our staff understand time is precious and will always try to provide early check-in whenever possible. Our Housekeeping team also put in lots of effort to ensure rooms are kept in their best condition.

I'm sad to hear about your experience to Pasar Oleh-Oleh. As a tourist attraction, we are not able to comprehend the service disruption by shop owners. However, if you would like to get souvenirs for friends, you could always check out our shops within Bintan Lagoon Resort.
Alternatively, if you prefer more thrillers over shopping, you can always approach our friendly staff for advice.

Dining cost are pretty reasonable compared to other restaurants on Bintan Island. We provide convenience for our guests with 11 in-house dining options. They serve authentic Indonesia cuisine, to savory Asian and Western delights

I hope the above gives you more options. Once again, we thank you for your valuable feedback and we hope to see you back again!

Best regards,
WeCare@BintanLagoon
Bintan Lagoon Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
2 reviews
5 of 5 bubbles Reviewed October 7, 2013

best customer service ever .. husband had abirthday and johnny organised a awesome cake .. singing .. decorations in the room .. highly recommended !! THE BEST GOLFING VENUE IN WORLD WILL DEFINITELY RETURN AND TELL ALL MY GOLFING PALS TO GO TO BINTAN AND SEE JOHNNY !! ferry service very convenient

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JENNIFER G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this review, October 10, 2013
Dear "Jennifer G",

Greetings from Bintan Lagoon Resort!

Thank you for your wonderful comment! We take pride in providing our utmost service to our guests and attend to our guests' needs whenever possible.

We are glad that you and your husband liked what we did for this birthday celebration. I'm sure it will be very encouraging for Johnny and everyone at Bintan Lagoon to hear such gracious comment from you.

We will continue to work our very best and we hope to have the opportunity to welcome you back in the near future.

Best regards,
WeCare@BintanLagoon
Bintan Lagoon Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bintan Lagoon Resort

Property: Bintan Lagoon Resort
Address: Jl. Indera Segara site A12 | Bintan Utara, Lagoi, Riau Islands Province 29155, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Island > Lagoi
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Lagoi
#4 Spa Hotel in Lagoi
#4 On the Beach Hotel in Lagoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Bintan Lagoon Resort 4*
Number of rooms: 470
Official Description (provided by the hotel):
Bintan Lagoon Resort an Indonesian style resort with 470 rooms, villas and suites. A tropical paradise, only 75 minutes by our own private high speed ferry from Singapore direct to the resort. The resort has its own immigration terminal and fast track service. Sitting on the magnificent Pasir Panjang Beach, overlooking the South China Sea the 1.5Km beach is tranquil and unspoilt. Bintan Lagoon Resort is a tropical haven with over 300 hectares (766 acres)and includes 2 stunning championship golf course designed by Jack Nicholas, and Ian Baker Finch. The resort provides excellent meeting, incentive and team building facilities catering to groups from 10 to 1,000 people. Whether it is a family holiday, weekend break, romantic spa indulged getaway, a golfing break, or a company event in Paradise we are waiting to assist you. ... more   less 
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Also Known As:
Bintan Lagoon Hotel Lagoi
Bintan Lagoon Resort Bintan Island/Lagoi

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