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“Awesome and pleasant stay”

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Bintan Lagoon Resort
Ranked #6 of 8 Hotels in Lagoi
Reviewed September 17, 2013

Me and my friends went to bintan via bintan resort ferries..
we had to take shuttle bus from the bintan ferry terminal to reach the bintan lagoon resort.
We should have taken the Moziac ferry instead as the ferry stops directly at the bintan lagoon resort as they have their own private ferry terminal.

The room is very clean and the beds are comfortable.
The staffs are polite, friendly and attentive too.

Stayed: September 2013, traveled with friends
Thank MeimeiJAUW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded October 17, 2013

Dear "MeimeiJAUW"

Glad you have a awesome time together with your friends! For your next visit, you can email to us at reservations@mozaichotels.com , we will take care of your accommodation and ferry for you.

Best Regards,
WeCare@BintanLagoon
Bintan Lagoon Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,738 - 1,744 of 2,758 reviews

Reviewed September 14, 2013 via mobile

Went to Bintan Lagoon early September this year 2013 for a short staycation. The resort is clean, the room is really nice, but there isnt really much activities to do there and I must say their activities are really quite pricey. $55 for a 15min jetski and a $88 for a 30min ATV ride. Was hit by slight bad weather when I was there but was lucky enough to be able to do the activities I wanted to play.

Great place for a romantic and quiet couple stay. Not reccommended for a long stay.

  • Stayed: September 2013
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Thank Jisushika1126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded October 17, 2013

Hello "Jisushika1126",

Thank you for leaving a review for us. May I recommend activities such as sightseeing or our poolside dining. Our friendly staff on will able to offer more options. Do consider us again for your next getaway!

Best Regards,
WeCare@BintanLagoon
Bintan Lagoon Resort

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Reviewed September 12, 2013

I found our stay to be very enjoyable, with the service provided by Eneyanntiy not sure on the spelling of her name. This young lady provided 1st class service that i have not seen in years of traveling, Also a young lady Mary in the terrace bar provided excellant service as well. I also had the pleasure of meeting Mr Bob nice bloke.So thanks for the experience. Phillip Doyle

Room Tip: Ask for floral suiets
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  • Stayed: September 2013, traveled as a couple
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Thank Tigerphill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded October 17, 2013

Hello "Tigerphill",

Nice of you to give us such wonderful compliments. I'm happy to relay this to our team on ground and this will serve as a strong morale booster!

Look forward to receiving you again in our resort!

Best Regards,
WeCare@BintanLagoon
Bintan Lagoon Resort

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Reviewed September 12, 2013

My husband & I spent 6 nights at Bintan Lagoon Resort in August. We would thoroughly recommend this as a golfing holiday. We caught the ferry to and from the main terminal rather than the resorts [due to the more frequent service] and found it to be very efficient, including the resort's transfers. All the staff were happy, friendly and very helpful. In particular Valentina went above and beyond to ensure our stay was an enjoyable one. After our first night in a lovely Sea Facing Room [but a little bit too close to the nightclub & lifts] she arranged for us to move to a lovely room at the end of one wing where it was a lot quieter.

We played a few rounds of golf and loved both courses equally. We played early mornings, midweek, and felt like we had the course all to ourselves - very relaxing golf. We also managed to finish our rounds before the tropical storms that seemed to come through briefly around the middle of the day. Our afternoons were mainly spent by the lagoon pool. The pool is huge so we were always able to find a quiet spot and there were plenty of loungers to go around. We enjoyed all our evening meals at the Japanese Restaurant, Orzo and a la carte in the main restaurant.

If you are into a "quieter" holiday I would recommend avoiding the weekends when a lot of "Singapore" weekenders arrive, but the resort is large enough that it is still very enjoyable.

We definitely recommend to anyone wanting a golfing holiday, or to spend a few days relaxing after visiting Singapore.

Room Tip: High floor, sea facing rooms, furthest from the main lobby are quieter
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  • Stayed: August 2013, traveled as a couple
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1  Thank 2sheep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded October 17, 2013

Dear "2sheep",

I'm glad both you and your husband enjoyed the golfing experience at Bintan Lagoon Resort. We have two of the best courses in Asia and many of our golfer guests shared the same sentiment.

Do come visit us again for your next staycation!

Best Regards,
WeCare@BintanLagoon
Bintan Lagoon Resort

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Reviewed September 12, 2013

Thanks to party planners Ima and Jonny, I had the greatest birthday you can imagine.
The hotel is also a perfect place to relax, enjoy the lovely pool, sandy beach and Night Club!
Food in restaurant rice is excellent.

  • Stayed: September 2013, traveled with friends
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1  Thank Desi19632013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded October 17, 2013

Hey "Desi19632013",

I'm glad you have a splendid time for your birthday celebration! Our service motto is to "Provide Great Experience". Do come back again for a short visit so that we have a chance to serve you once more!

Best Regards,
WeCare@BintanLagoon
Bintan Lagoon Resort

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Reviewed September 11, 2013

We were deciding between this resort and another one, but eventually chose this because of the price of the villa. There were 7 of us and having 3 rooms for a really low price was quite enticing at that time. (We booked it via SAFRA)
Let me start with the villa itself. The villa is run down, with blown bulbs, stoves that didn't work, and a broken water heater--only one toilet had a functioning heater. The buggy would not charge, and we went for 10 minutes before it started to malfunction and we had to walk back to our villa by foot. We asked for a change in villas, and the concierge was kind enough to switch a villa for us so that's a plus.
Next the food. The resort is tucked away in a very obscure corner with no supermarket that's accessible. We took a trip down to Pasar Oleh Oleh which was A BIG JOKE because to say that the food sold there (eggs, instant noodles and such) was old and dusty would be a total understatement; everything also cost twice the amount we'd usually pay in Singapore.
The buffet in the resort; an arm and a leg for less than satisfactory food, and our entire meal was disturbed by the sheer amount of flies buzzing around the area.
The pool was good, but that's really about it.

This place is a rip off, and I went home feeling like I could've spent the same amount going somewhere else.

  • Stayed: August 2013, traveled with friends
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Thank Kitschykitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded October 10, 2013

Dear "Kitschykitty",

Greetings from Bintan Lagoon Resort!

We sincerely apologise for the unpleasant experience you had. We have already reviewed and implemented new changes to the process for Villa stay.

For Pasar Oleh Oleh, the estate is managed by external vendor and we are unable to comprehend disruption caused by them. We hope we could. Alternatively, we do have in-house amenities and other dining options for your consideration. All our cost are pretty reasonable compared to other vendors on Bintan Island. We hope to provide convenience and ease of mind for our resort guests, so they can spend their time happily and more enjoyable.

We express our sincere apologies and thank you for giving us your earnest feedback. It is only through this channel we are able to understand our guests better and make further improvement to our service.

We strive for continuous improvement and hope you will come visit us in future, so we can have the opportunity to serve you once more.

Best Regards,
WeCare@BintanLagoon
Bintan Lagoon Resort

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Reviewed September 9, 2013

I organised a birthday weekend for my friend together with the party planners of Bintan Lagoon. Joni and Imma were really great and made our stay unforgettable!
Everything was arranged to the small detail of flowers at the dinertable. We had a great weekend which included relaxing, great food, party in Silk and great service!
I would recommend this place to everyone.

  • Stayed: September 2013
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Thank Starretje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BLR_Manager, Public Relations Manager at Bintan Lagoon Resort, responded to this reviewResponded October 17, 2013

Hi "Starretje",

It was great hearing such nice words coming from our guests! It definitely makes our day a lot more brighter! Be sure we will share this review with Joni and Imma, and the rest of the team!

Best Regards,
WeCare@BintanLagoon
Bintan Lagoon Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bintan Lagoon Resort

Address: Jl. Indera Segara site A12, Lagoi, Bintan Regency, Riau Islands Province 29155, Indonesia
Phone Number:
Location: Indonesia > Riau Islands Province > Riau Archipelago > Bintan Regency > Bintan Island > Lagoi
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Lagoi
#6 On the Beach Hotel in Lagoi
#6 Luxury Hotel in Lagoi
Price Range: $83 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Bintan Lagoon Resort 4.5*
Number of rooms: 470
Official Description (provided by the hotel):
Bintan Lagoon Resort an Indonesian style resort with 470 rooms, villas and suites. A tropical paradise, only 75 minutes by our own private high speed ferry from Singapore direct to the resort. The resort has its own immigration terminal and fast track service. Sitting on the magnificent Pasir Panjang Beach, overlooking the South China Sea the 1.5Km beach is tranquil and unspoilt. Bintan Lagoon Resort is a tropical haven with over 300 hectares (766 acres)and includes 2 stunning championship golf course designed by Jack Nicholas, and Ian Baker Finch. The resort provides excellent meeting, incentive and team building facilities catering to groups from 10 to 1,000 people. Whether it is a family holiday, weekend break, romantic spa indulged getaway, a golfing break, or a company event in Paradise we are waiting to assist you. ... more   less 
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Also Known As:
Bintan Lagoon Hotel Lagoi
Bintan Lagoon Resort Bintan Island/Lagoi

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