Take some time to read if you want to completely understand how good/bad this place is. All these are true experience on 18 August 2013.
I was so close to giving up the trip to Bintan as most of the resorts are either too expensive, too far from the beach, their beach is too dirty or their hotel is either scary/bad service/full of insects/dirty/boring. I was so close to also booking a really expensive resort before I saw a very honest and important review which made me gave up.
I randomly googled on how to visit bintan without getting deals from groupon or other websites. And somehow, Mozaic Hotels and Resorts appeared. I clicked onto it and was amazed.
But i was still afraid, so I googled and rest most of their RECENT reviews and I came here to read up on their reviews.
It was a trip for my boyfriend's birthday and our first anniversary. I kinda know it was hard for me to find a good place because I am on budget + i have high expectation on the service, food ( i am a foodie ) and the environment! It's a special special occasion for my boyfriend and I!
I read a lot of reviews and decided to email the person in charge before I make an appointment, to see if they can meet my request. At first I was handled by their Singapore's department and the service was alright. But they did try their best to understand and take note of my requests. But because I emailed them really late, they hand my request over to the people in Bintan's department itself and it was already 16 August by then. YES, VERY CLOSE TO THE DEPARTURE DATE!
So, within that 1 day, there was a lot of emailed flooding in and out and finally all request has been informed. We were very excited. Different department of bintan got involved to help out and make everything possible. Including weCARE team.
We took the Journeyful's queens ferry which goes directly to Bintan Lagoon's resort's ferry terminal which was 5 MINS AWAY FROM OUR HOTEL AND IT IS JUST 2 MINS WALK AWAY FROM THE BEACH!!! Or rather 1 minute.... AWESOME?!
We took the ferry and upon reaching I told my boyfriend, " SEE, I TOLD YOU. LIKE IN THE PICTURE OF THE OTHER REVIEWERS. THE BEACH IS CLEAN AND THEIR WATER!!! WE CAN SEE THROUGH THE WATER!!!! " That point of time, I know I MADE THE RIGHT CHOICE! Hahaha
We took a bus which was already there before we reached, it drove us to the lobby although it was just a 5 minutes walk. I alighted and was first greeted by very friendly staff with wide smile and tons of invitation to their resort. Our check in time was 3pm. So we wanted to head for baggage and lunch and beach and check in. We went to register and I was told in the email to look for Imma when i reach. She's from weCARE. I looked for her and was told that she starts work at 1pm and her colleague, Valentina was waiting for us already.
I turned and she was there, greeting with a wide smile and told me not to worry. Everything will run smoothly. And she also gave me a special check in time, which was 12pm!! We don't have to wait no more! We head off for a small bite and awhile later Valentina came and gave me a cute smile to show me that everything is done! I was so excited! She offered to collect my baggage for me and took my room card for me. She then told me to inform her for any request and told me to have fun! We went into the room and was shock by all the beautiful furniture, lighting and most importantly, the flower petals! Check it out in the pictures. Room comes with BATH TUB! So don't worry!! Hehehe. Balcony is included too!
Imma came to work and I went to meet up with her. She took me on a golf cart ( which if we want to we are supposed to rent it for a certain amount ) and brought me to our dinner place - RICE Restaurant.
It's a big beautiful restaurant just right beside the beach! People there are always full of good attitude and present themselves with wide smile. Imma from weCARE team, took me to the dining area and gave advice on where I should have my dinner so that it's romantic enough. I chose my table and all she said is, Don't worry, we will decorate it for you and you will sure like it. No need for her to say, I already know i won't be disappointed since I first alight from the ferry.
She took me on a ride to the different leisure places in the resort and sent me back to the lobby, reassuring me again and went off to get really busy with my request.
At night, we went over to the dining area and we were shock. Pictures are ALL included in this review. It was beautiful, romantic and we felt special!!!!
We had our dinner from their dinner menu and their food, priced as usual Singapore steak restaurant price / Jack's place price, actually gave me the best steak I've ever had. My rib eye was medium rare, EXACTLY medium rare, sauce was not blend and it was flavourful. Sides was amazingly delicious I can still remember how it taste. Everything was SO CLOSE TO PERFECTION if only there is anything that's PERFECT! This is a really good example of you pay for what you get! We paid around 30 sing dollars for the steak and got return a steak that tasted like it could have been charged 50 sing dollars in Singapore. Jack's place have the same pricing steak but of a lower quality and it does not even taste as good as their's!
I had a cake reserved and customized for my boyfriend, it was served last and Imma personally came over to the restaurant to make sure everything was fine. Cake was Sacher Torte, heartshaped with wording. I thought it would be priced like Singapore's cake but I was wrong. It was only close to 20 bucks...
We shared the cake with the staff cause they gave excellent service. We were a small distance away from the main entrance where the kitchen is at but we were never once neglected. They keep a close lookout for our needs and request and whenever we ask for something, they reply back w polite attitude and ... A SMILE!
We ended our day over there with a super full stomach but the food was so nice I haven't had enough... We couldnt help but keep praising the service and how sweet Imma was. Johnny from weCARE department was the one who decorated our table and whenever he sees us, he'll walk over in a really sexy manner and a wide smile and say HI CLEO AND ERIC! HOW ARE YOU!!! So enthusiatic and it makes me feel as though I am a regular there! Imma would look really cute and say hiiiii cleoooo!!!! then she will ask us how are we doing, was it good, where are we going and they will tell us / inform us of any special events at night.
Without fail for whole 3D2N, they greeted us with good attitude, pretty smile and they make us feel like we are their friends! I have experienced great service before but NEVER of such consistent, polite, comfortable and crazily awesome service. It's still stuck in my mind and we're still in contact till now. HAHAH. Endless service is true example of good service. It don't just stop at the moment when you leave the place!
For the rest of the days, there was no special request. But we explore around the beach, pool, cafe, had sheesha, had mocktails and suntan.
The only BAD EXPERIENCE i would always remember, is the people in their minimart. They were pretty rude and they do not serve you when you enter. Until you have to go up to them and ask about the price. And if you ask of the price for 2 items, they answer you for 1 and continue chatting among themselves or do their own things. Their suntan lotion was also pretty crazily charged. This is why we got sun burnt. A really small bottle of normal sun block was near to 36 sing dollars. Not of Banana Boat brand, it was Nivea. Crazy enough? And they just ignore you if you ask them other stuff. No smile, no eye contact and no bit of politeness AT ALL! Whenever i enter the minimart, I felt like im in a different resort. The service was of such big different!
Their staff doing the room service would greet you whenever they see you. They greet once they see you. They don't hesitate or greet unwillingly. Only the minimart was a huge disappointment.
Another tip is to not use Rupiah because the things seems to be charged more expensively by a dollar or 2 SGD if you use rupiah! Just stick to SGD!
Their wifi can be pretty pricey but why would you need to use your phone when you are on a vacation?!?!?!?!??!?!?!
Their breakfast buffet is another thing you are going to miss. It's really full of good quality food, good service and it's a pretty place! It's in Kopi-O and that breakfast buffet will be one of the reason why I am definitely going back there again.
Lastly, when we left, Johnny gave each of us a gift from bintan lagoon resort and took us on a golf cart around the whole resort, from private pools and villa to places to have fun and told us a lot of things about that place. It was full of laughter but sadly Imma wasn't around for the last day. We didn't manage to take a group picture.
In conclusion :
SERVICE : 9.5/10 if not for minimart -.-
FOOD : 9/10 for those i've tried ( Mojo cafe sells small snack of average quality but a little expensive. Just a little. ) Rice restaurant was worth the month and Kopi-O was hell excellent! Both of it are so close to 10/10! Terrance cafe had their food from Rice so the rating would be same as Rice. I ordered wrong cocktail thus .... sad for me.
Environment : look at the beach and the sea and judge yourself! My judgement rating would be 9/10!!!!
Chance of going back there again : I signed up in Journeyful on the day i reach the resort. Their staff came up to us to tell us about the free sign up with discount vouchers for certain things we choose on our stay. So, i just receive this promo and I am already considering to go back there. Planning my dates now. HAHAHAHA YES! It's a beautiful place!!
Overall experience : I am really thankful for all the staff ESPECIALLY the weCARE department. Really! For the deco - advices - thoughts - politeness - attitude - consistency - service - friendliness - creativity and many more!!! I hope when Im there again, you guys are still around!!
Hopefully i didnt miss out any plus point because it's definitely good to be shared for such good experience!
- Official Description (provided by the hotel):
- Bintan Lagoon Resort an Indonesian style resort with 470 rooms, villas and suites. A tropical paradise, only 75 minutes by our own private high speed ferry from Singapore direct to the resort. The resort has its own immigration terminal and fast track service. Sitting on the magnificent Pasir Panjang Beach, overlooking the South China Sea the 1.5Km beach is tranquil and unspoilt. Bintan Lagoon Resort is a tropical haven with over 300 hectares (766 acres)and includes 2 stunning championship golf course designed by Jack Nicholas, and Ian Baker Finch. The resort provides excellent meeting, incentive and team building facilities catering to groups from 10 to 1,000 people. Whether it is a family holiday, weekend break, romantic spa indulged getaway, a golfing break, or a company event in Paradise we are waiting to assist you. ... more less
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- Also Known As:
- Bintan Lagoon Hotel Lagoi
- Bintan Lagoon Resort Bintan Island/Lagoi