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“Average property,nice staff”

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Club Mahindra Emerald Palms
Ranked #5 of 10 Hotels in Varca
Certificate of Excellence
Reviewed February 1, 2014

We visited this resort in March 13 with so many expectations but the property is not very good if compared with club mahindra's other properties.The resort is medium sized.Rooms are not big but the plus point is that there are two bathrooms in 1BR Unit.Verca beach is about 1 km from the resort.Taxi charges are very high.Some good things.......the food was very delicious,nice staff at restaurant,evening activities were entertaining.Overall an average property.

  • Stayed: March 2013, traveled with family
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Thank Manoj43_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Emerald Palms, responded to this reviewResponded February 3, 2014

Hi Manoj,

Thank you for your feedback and we are absolutely delighted to know that you vacationed at the Club Mahindra Emerald Palms resort. Our staff at the resort will be thrilled to know that you not only enjoyed the dining experience but also the ambience and the activities our resort offered. Additionally, our resort staff will be extremely delighted to receive your compliments. Furthermore, the points that you have brought to our notice which will be shared with the resort management on a priority basis. Thank you once again and please continue to provide us your feedback as it helps us serve our members better and ensure a wonderful Club Mahindra experience. In case you wish to provide us with any further information please visit our Facebook page and click on the “Listening Post” tab.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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451 - 457 of 609 reviews

Reviewed January 26, 2014

I visited Emrald palms with five friends recently. We had 2 units of 1BR (501 and 511). A few points to help you decide on the property.

The positives
1. Excellent environment created at the entry. Welcoming fountains at the entry, lobby, and courtyards at various places.
2. Healthy Palms all through out the expanse reminds you of middle east hotels.
3. Activity rooms, dining areas, bar all thoughtfully planned out.
4. Swimming pool was clean and refreshing.
5. Clean, spacious, user-friendly and neatly appointed rooms
6. linen was always crisp and clean
7. Staff at all the places were pleasant and involved.
8. Dining hall staff was excellent, we remember pleasant faces of Hoipi - our hostess, Cleofontane, and others. Even those who did not serve us were very pleasant.
9. We had our train at 6.30 in the evening. It was very kind of Arpita to offer us coffee and refreshments before we left.
10. Tranquillity of the place was the best part I enjoyed. The gym, the spa and the pool all kept a few of us occupied and entertained.

Negatives
1. Medium size property
2. Wi fi relegated to a corner of the lobby, really bad.
3. When we checked out, our (and other guests) luggage was collected at the entry in a pile, really spoiling the feel of the lobby which is any way very drab (particularly behind the reception).
4. The grouting in the bathroom had come off making the tiles under the shower loose and crack prone.
5. There should be some kind of freshener in the room, bathrooms
6. The front room toilet did not have spray faucet for the toilet. For us Indians it is a shock.
7. Few new incumbents in the staff need to be trained. A few faces devoid of smiles and basic courtesy were irritants.
8. There was always a single guy at the swimming pool. On the last day I discovered that there were supposed to be two.
9. The taxes are a killer
10. 160 INR for a cold drink leaves you numb.
11. The biggest downer was there was no way you could connect to the real Goa : the fun quotient which my friends were really looking forward to. No shopping, no exploring, no party time, just peace and quiet. A friend of mine felt 'marooned'. He shelled out real cash to be happy.

  • Stayed: January 2014, traveled with friends
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Thank CBVARMS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Emerald Palms, responded to this reviewResponded January 30, 2014

Hi,

We are really glad to have received your positive feedback and specifically the detailed comments you have provided. It helps us improve our services further and additionally, provides insights as to what our members really like. We work hard to ensure that your holiday experience is truly memorable. We are glad you liked our accommodation and enjoyed the various activities at the resort and our staff will be extremely delighted to receive your appreciation. Additionally, the points that you have brought to our notice which will be shared with the resort management on a priority basis. Thank you once again and please continue to provide us your feedback as it helps us serve our members better and ensure a wonderful Club Mahindra experience. In case you wish to provide us with any further information please visit our Facebook page and click on the “Listening Post” tab.

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Reviewed January 26, 2014

Our visit to hotel was in Feb 13. Our first experience itself was so enthralling that it's memories would last for years to come. Rooms were excellent. Swimming pool is crystal clear with guards all the time. In fact, one small girl child fell into the swimming pool while playing was immediately pulled off by the guards within a fraction of a second. Hospitality was was immaculate. Culinary expertise of the chef was commendable with personal attention towards customer's taste. Overall a great place to stay at.

Room Tip: Rooms near the swimming pool give a great view.
See more room tips
  • Stayed: February 2013, traveled with family
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Thank priyaswap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Emerald Palms, responded to this reviewResponded January 30, 2014

Hi Priya,

Thank you for your feedback and we are absolutely delighted to know that you vacationed at the Club Mahindra Emerald Palms resort. Our staff at the resort will be thrilled to know that you not only enjoyed the dining experience but also the ambience and hope you liked the activities our resort offered. Additionally, our resort staff will be extremely delighted to receive your compliments. Please continue to provide us such feedback as it helps us gain insights as to what our customers really value. Thank you once again and look forward to welcoming you again at our other resorts soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2014

We visited in Jan 14 . Great ambience , Relaxful Holiday . Very Great for the people who would Like to relax & be far from the madding crowd .
Rooms are Good . Food great . Pool good .Management tries to keep all guests happy .
Great Family vacation . Definite for a revisit .
Peaceful Beach close by .
Cheers to the team there .

Room Tip: Pools near the Pool are good . Over all all the rooms are Great .
See more room tips
  • Stayed: January 2014, traveled with family
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Thank TG07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Emerald Palms, responded to this reviewResponded January 27, 2014

Hi,

Thank you for your feedback and we are absolutely delighted to know that you vacationed at the Club Mahindra Emerald Palms resort. Our staff at the resort will be thrilled to know that you not only enjoyed the dining experience but also the ambience and the activities our resort offered. Additionally, our resort staff will be extremely delighted to receive your compliments. Please continue to provide us such feedback as it helps us gain insights as to what our customers really value. Thank you once again and look forward to welcoming you again at our other resorts soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2014

We visited in jan 2014 . This place is located around 70 km from north goa which is most happening place in goa.. Every time u go out .. U need to shell out 1000 bugs for the travel .. Taxi is a menace .. Resort is also small with a good pool..beach is 1 km away.. No use .. Rooms are good .. But the one we were alloted opened into a jungle on one side.. Pathetic view .. Plus we were made to pay god knows wat all taxes inspite of having a membership.. U can rather stay in north goa .. There are pretty good resorts.. N besides the amount u spend on travel.. U will definitely get a great hotel there .. Big No ..

  • Stayed: January 2014, traveled as a couple
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2  Thank fida2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Emerald Palms, responded to this reviewResponded January 27, 2014

Hi,

We are really sorry for the unpleasant experiences you have faced. Having read your comments, as an organization, we strive hard to ensure a great experience to all our members and realize have fallen short of the same on this occasion. Please be assured that all the points that you have brought to our notice are being addressed on priority. We also request you to provide any further information or feedback that you might have on our Facebook page at the “Listening Post” tab. Additionally, we also look forward to welcoming you at our other resorts and eager to create a positive experience for you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2014

At the outset, the property is not as great as other properties in vicinity of this resort - south Goa! But I need to mention that there is hardly anything that I can write against this property ! The property is comparatively small & less opulent but even then its maintained in excellent condition.

In terms of hospitality, the staff at Mahindra emerald palm is superb and undoubtedly the best!! During our stay we found nothing to complain about rather their services & hospitality were

at par with seven star resorts.

when you are on holidays with kids especially hyperactive kids,club mahindra is excellent choice with their kids zone running activities through out the day.They had quite a

lot of new and innovative games to keep the kids occupied.

The beach is a 5 minute walk from the resort, although not a private beach but you can be assured that its "almost" private. there is enough peace and its a clean beach

without litter and just one shack. To everyone's comfort life guard is also present till sunset.

the restaurant at resort is also excellent, with reasonably good spread and choice. Whatever we ate was pretty good and gives you no reason to hunt elsewhere. Although

there are few restaurant located outside but they don't inspire much confidence and in terms of pricing are only marginally cheaper.

The hotel WI-fi works only in lobby, which is a let down as one cannot use WI-fi in the room - it doesn't even work in restaurant which is close to lobby!!!

One more downer was seeing people pull up their clothes rack out in open area -outside their room to dry wet clothes in the sun. its downright ugly scene !!!

In all, the overall experience was simply great with lots of happy memories! Although lot of people here on TripAdvisor have suggested that club mahindra varca beach is a
better property, but in my opinion excellent hospitality and courteousness of staff of club mahindra emerald palms wins the point here.

keep it up CM emerald palm team!!

Room Tip: avoid rooms around swimming pool as there is always chaos and noise
See more room tips
  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank caprijaipur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Emerald Palms, responded to this reviewResponded January 27, 2014

Hi,

We are really glad to have received your positive feedback and specifically the detailed comments you have provided. It helps us improve our services further and additionally, provides insights as to what our members really like. We work hard to ensure that your holiday experience is truly memorable. Our staff at the resort will be thrilled to know that you not only enjoyed the dining experience but also the ambience and hope you liked the activities our resort offered. Additionally, our resort staff will be extremely delighted to receive your compliments. Please continue to provide us such feedback as it helps us gain insights as to what our customers really value. Thank you once again and look forward to welcoming you again at our other resorts soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2014

We had our first visit of Club Mahindra Membership and it was a memorable trip. Room Services, Cleanliness and staff behavior is excellent.

Food Quality is awesome and rates are also reasonable for that quality. Good property in Goa though little away from main City but it is worth staying.

We had occasion of my Son's Birthday and all guests of Club Mahindra celebrated together. Lot many activities for children and it is so eventful that even 1 week vacation is not good enough.

Room Tip: There are some rooms which have view of fountains, those must be good once though we did not stay in...
See more room tips
  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Thank akhilesh205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra Emerald Palms, responded to this reviewResponded January 15, 2014

Hi Akhilesh,

Club Mahindra wishes your son a very happy birthday ! We are really glad to have received your positive feedback and specifically the detailed comments you have provided. It helps us improve our services further and additionally, provides insights as to what our members really like. Our staff will be delighted to know that you not only enjoyed the dining experience but also the ambience and the activities our resort offered. Additionally, our resort staff will be extremely delighted to receive your compliments. Thank you once again and please continue to provide us your feedback as it helps us serve our members better and ensure a wonderful Club Mahindra experience. In case you wish to provide us with any further information please visit our Facebook page and click on the “Listening Post” tab.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Club Mahindra Emerald Palms

Address: Pedda, Uttor Doxi, Varca Drafidila Layout, 4th Block, Varca 403721, India
Location: India > Goa > South Goa District > Varca
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Spa Swimming Pool
Hotel Style:
#5 Luxury Hotel in Varca
#5 Spa Hotel in Varca
Price Range: $101 - $982 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Club Mahindra Emerald Palms 4*
Number of rooms: 106
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Also Known As:
Club Mahindra Emerald Palms Goa/Varca

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