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All reviews meandering pool waterfall cafe blue lagoon private beach kids room main pool huge pool huge property swim up bar ground floor off season non veg excellent property welcome drink breakfast spread beach side lunch and dinner
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Reviewed September 16, 2018 via mobile

Someone had suggested not to explore this property with to poor servicing standards. Cursing the moment we decided to not take their advice and stay at this property for a birthday weekend.
With a check in as per hotel policy as late as 3 pm, we had to wait for 30 mins even after arriving at 3:30 pm.
1) Poor Front office experience - 3 different people at the reception asked for my photo IDs. A lady initially asked for the IDs and then handed it over to another guy (I am not naming the guys who caused the not so good experience).The second guy scanned our IDs and disappeared without any assistance in check in. Then another employee came and asked for the IDs again, the lady who initially asked for the Id was standing at the next counter just watching as a spectator. Rakesh was the only saving grace, who helped resolve and get the room assigned.
2) Uninformed Room Service - We called the room service to place an order. We called for vegetable pizza and pasta. Surprisingly the guy taking the order said they charge extra for toppings when I asked to add some paneer on the pizza and corn & broccoli in pasta. As per him they serve pasta plain without any vegetables (wonder why it is called 'veg' pasta). And it seems adding paneer costs them a fortune.
3) Poor food quality - The options are anyways limited. For the hundreds and thousands they charge for the food, the quality is underwhelming. Pasta was undercooked. Hence we ordered for paratha and dal at night. Paratha was dead cold and dal was very liquidy. The next day fed up we went out to eat food. Its absolutely not worth spending all the money they charge.
4) Arrogant security - Don't dare take a bike in the lobby entrance, they will yell at you as if your are a criminal. Just imagine the security chap yelled at my wife who was just trying to drop kids and some bags at the lobby and return the bike nearby place where we hired the bike from which they themselves had recommended. Apparently it seems they feel embarrassed having bikes in their lobby entrance. They didn't even bother to provide any assistance or help to get the kids and bags up in the lobby.

All you keep hearing from them are Sorrys and more Sorrys. Better hotel options available nearby, its not the same old Zuri, can stay away from this one for sure.

Date of stay: September 2018
Trip type: Traveled with family
Thank Karvis79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZuriHotels, General Manager at The Zuri White Sands Goa Resort & Casino, responded to this reviewResponded September 18, 2018

Dear Guest,

Greetings from GOA –Gods Own Abode!

At the outset allow me to thank you for choosing to stay at ‘The Zuri White Sands Goa Resort & Casino’ and for taking the time in sharing your experience on TripAdvisor.

Please be assured that we treat all our Guest feedback with utmost importance and having read your review, we are concerned to read from your comments that your experience was not up to your expectation. We sincerely apologize for the same.

We request you to give us an opportunity to serve you as and when your travel brings you to Goa in the future.

Many Regards,

Rajendran Menon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2018 via mobile

Reached from dambolim airport by taxi in 45 min, the moment you enter south Goa the atmosphere changes, the old houses and villas with great big gardens and line up of coconut trees alongside the road with paddy fields provides a perfect backdrop of a great vacation!!!!
The location of the resort is perfect 10/10 for it.
The resort is overall good. The beach near the resort is by far the best in India.
The pool is one of the attractions of this resort.
The reception needs to be set right, it took around 20 minutes for check in, the food quality for breakfast is good, taste is ok.
Room service is slow. As we reached at3pm the lunch time was over and we could not get proper lunch in room service and that’s the pity!!
We had pizza and some rolls.
There aren’t sea view rooms.
And the casino is too local...very small place and too congested.
Check out was smooth.
There are many shacks nearby which offers local cuisine and are must visit in the evening..
Overall the resort is good in location, poor in service,with very average food

Date of stay: August 2018
Trip type: Traveled with friends
1  Thank hrishikeshb2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZuriHotels, General Manager at The Zuri White Sands Goa Resort & Casino, responded to this reviewResponded September 18, 2018

Dear Guest,

Greetings from GOA –Gods Own Abode!

We thank you for choosing to stay at ‘The Zuri White Sands Goa Resort & Casino’ and for taking the time in sharing your experience on TripAdvisor.

It was a pleasure to have you as our Guest and we are happy to note that you were impressed with the overall beauty of the Resort, The Meandering Pool and true to its name ‘The Whitesands Beach’. Your constructive comments on certain aspects of the services of our hotel have been noted and rest assured that all our efforts are concentrated to further more improve our Guests’ satisfaction.

Thank you for being our Guest and we look forward to Welcome you back in the near future.

Many Regards,

Rajendran Menon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2018

Stayed there from 11th till 15th Sep....Traveled with my wife, 6 year old daughter and 4 month old son. Had a great time overall:

Pluses:

Food: We opted for all meals plans and boy.....we had a feast of lifetime.....such a lovely spread for breakfast, lunch and dinner.....have not found this taste and quality of food anywhere else in Goa.......

Kidzone: My 6-year daughter loved art and craft classes by Swizel Didi. She had fun and still misses her a lot. Sakhi will come back soon......She learned so many things - paper fan, flower, plate painting.........

Room: Very spacious room with balcony.....large comfortable bed....only thing that could have been better was ac control....didn't feel that we were in control of room temperature all the time.....

Swimming Pool: This property has two swimming pools - both are large....one has a waterfall which is a sight to see.....

Not so good thing:

Beach: The beach is too far away...althought a white sand beach....it did not seem to have the usual energy of other beaches......the water was too far away......Caravel resort has a better beach....

Games: The hotel has pool table and table tennis apart from badminton, tennis and archery...but it would have be better if they had things like pool table, table tennis and all other indoor games at on place.....

Overall.....we came back very satisfied and would love to go again.......

Room tip: Swimming pool facing rooms are great......
Date of stay: September 2018
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Thank theyoungindian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZuriHotels, General Manager at The Zuri White Sands Goa Resort & Casino, responded to this reviewResponded September 18, 2018

Dear Guest,

Greetings from GOA –Gods Own Abode!

It is a pleasure to have you stay with us at ‘The Zuri White Sands Goa Resort & Casino’ and we thank you for taking the time in posting a review of your experience on TripAdvisor.

We are delighted to read that you enjoyed your stay with us and we greatly appreciate your positive and kind comments as it is always gratifying to receive such feedback. We thank you for highlighting the high-end service provided by our Team members and please be assured that your feedback will be shared with them to motivate them to always deliver the best. We have noted your constructive comments nevertheless we are happy that you enjoyed your stay with us.

Your recommendation on TripAdvisor is truly treasured and we look forward to Welcome you back to the Resort soon again.

Many Regards,

Rajendran Menon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2018

Being Destination Wedding Photographers, we have shot almost 80 weddings in goa and about 15 weddings at Zuri White Sands,this is one of the best property in terms of service, hospitality and client happiness. We have seen all of our clients go back happy. This is an amazing property if you are planning your wedding in Goa.

Room tip: Get Pool Facing Rooms
Date of stay: May 2018
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank CandidTales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZuriHotels, General Manager at The Zuri White Sands Goa Resort & Casino, responded to this reviewResponded September 18, 2018

Dear Guest,

Greetings from GOA –Gods Own Abode!

We greatly appreciate you taking the time in sharing your comments on TripAdvisor following your experience at ‘The Zuri White Sands Goa Resort & Casino’.

It was a pleasure to have you shoot for many weddings at our Resort and we appreciate you tagging us as the ‘Best property in Goa’. Your kind acknowledgement of the service provided by our Team members is greatly valued. We certainly strive to provide the highest standard of service to all our Guests and receiving such kind words of appreciation is always rewarding.

Thank you for your feedback and we look forward to have you shoot many more occasions at our Resort in the near future.

Many Regards,

Rajendran Menon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2018

It's the most amazing resort I've ever been to. Serene, tranquil and just a walk away from the beach... Watching the sunset there was mind blowing. One must visit this. Specially great for family or destination wedding. Place is a little disconnected from the main hullabaloo but I believe that's what makes it great. The cab drivers are very expensive charging humongous. You should try to get a bike or car for sure. Hope you like the place. It's a definite 5 star from my end for the property. The food at the restaurant is very meh. Not the best. I've expected better. It's good but nothing great

Date of stay: October 2017
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank KalpeshP25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZuriHotels, General Manager at The Zuri White Sands Goa Resort & Casino, responded to this reviewResponded September 11, 2018

Dear Guest,

Greetings from GOA –Gods Own Abode!

We thank you for your wonderful comments and for taking the time in sharing your experience on TripAdvisor following your stay at ‘The Zuri White Sands Goa Resort & Casino’.

It was a pleasure to have you as our Guest and we are happy to note that you enjoyed your stay with us. We are gratified to receive your kind words of appreciation for the overall beauty of the property and the hotel facilities. Your constructive comments have been noted nevertheless we are happy that you enjoyed your stay with us.

Thank you for giving us an excellent rating on TripAdvisor and we certainly look forward to Welcome you back in the near future.

Many Regards,

Rajendran Menon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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