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“3* ONLY FOR PROPERTY, SERVICE TERRIBLE.....” 3 of 5 bubbles
Review of The Zuri White Sands Goa Resort & Casino

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The Zuri White Sands Goa Resort & Casino
Ranked #3 of 9 Hotels in Varca
Certificate of Excellence
Ahmedabad, India
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“3* ONLY FOR PROPERTY, SERVICE TERRIBLE.....”
3 of 5 bubbles Reviewed January 1, 2013

resort was very good.
1- 1st night my honeymoon night was terrible a lot of mosquito, mosquito coil was empty.

2. 2nd day From the morning I was asking for mosquito coil. but did not get it in time.. At night I had to complain again than a person came with mosquito spray & mosquito racket .(then the staff brifed me that i would hav to complain (and not ask for it) then only your problem will solved , if u ask then nobody will attend you very surprising isn’t it. 5* cat hotel.

3. 3th Day lacto-calamine cream disappeared from the room , and without that I could not go out in the sun. as recommended by the doctor. whenever I touch sun & water I need to apply that lacto calamine. For skin reactions. I again made a complain to housekeeping.

4. 4th Day i realized that past 3 days my bed sheet my blanket cover was not changed at all I felt so disgusted. my honey moons 1st night rose petals was still laying on the bed. I could not imagine that the place that I was staying is a 5 star resort hotel. Really Pathetic!!!!!!

At dinner time we where 2 couple the table which was given by restaurant steward was a table for 4 , without cutlery. we waited for 20 min then by our self we Shifted the table to table for 6 .

I ordered for corona beer which i got on time. NO water was served till we finished our desert (I had to ask two times ) then i had to serve myself and the other couple 4 glass of water on a salver,
The manager did not come to me that time also. I asked for my beer bill but did not get it in time had to again wait for 25 min. Then I headed off to my room and at approx an hour past the restaurant steward came for my signature. Imagine at night time on your honeymoon signing bills.

Room Tip: swimming pool view is very good
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank ankit12a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZuriHotels, Management at The Zuri White Sands Goa Resort & Casino, responded to this review, January 5, 2013
Dear Guest,

At the outset let me thank you for appreciating our property. We are however deeply disheartened to know that some of our services did not meet your expectations.

Your concerns have been shared with the relevant departments and necessary actions have been initiated. The person holding the mosquito spray you conversed with is an outsourced external vendor who apparently did not communicate in an appropriate manner. Kindly accept our sincere apologies.

We will be delighted to have you visit us again and see the positive impact your feedback has generated.

Warm Regards,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (502)
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Singapore
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed December 26, 2012

As you can see from the title, we had mixed feelings about the Zuri, solely due to the mixed reviews on this website. We decided to give it a go for 6 nights during the Christmas week 2012. The summary is as follows: We will never go back, in fact we have a booking for 6 nights mid January 2013, together with 4 friends (3 rooms in total), which we will be canceling.

Most of the things you have been reading are truth; it is a big hotel, with large rooms, a beautiful large pool and walking distance to a magnificent beach. Some of the other things are unfortunately also truth; the rooms are outdated, not well maintained and plain dirty. It seems the hotel is understaffed as service is increadibly slow. Some of the staff who are working, are not service orientated at all and do not go out of their way to make each guest feel special. The breakfast area is unbelievable dirty, with hundreds of dead flies and musquito's in the glass light shades.To top it off, we have spotted 5 rats at the ground floor sitting area outside our room and i had an encounter with a 3ft snake just in front of the front door of our room. I almost stepped on the thing, but as my foot was going down, i noticed it. Given we had our 2 year old with us we decided to cut our say at the Zuri short by 4 days and left the next morning. After talking to the hotel management, they agreed we didn't have to pay for the unused part of our stay which, to their credit, was a nice gesture.

You may think, well you weren't sure about his hotel in the first place, so why did you decide to spent your Christmas holidays there? Simple, we knew we were only going to spend time at the pool and beach, which are great. unfortunately the overall experience, with on top of it all the rats and the snake, made it an experience to quickly forget.

  • Stayed December 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
10 Thank Travelyoke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZuriHotels, Management at The Zuri White Sands Goa Resort & Casino, responded to this review, December 30, 2012
Dear Guest,

Thank you for taking time to post your valuable comments. Your feedback will help us consolidate our strengths and further improve our services.

While it is our constant endeavor to delight every guest and give them a memorable experience; we do acknowledge that it did not happen with you. Please accept our sincere apologies.

It was very unfortunate that you spotted a snake, especially considering you were also accompanied by your 2 year old child. We were deeply dejected that this led to changes in your vacation schedule. We have further cautioned the Pest Control Team to increase the frequency of checks and treatments all across the 37 acres of landscaping.

It however, Puzzles and amazes me that you saw Rats in the compound. Our Pest controls services have been contracted to professionals who have a very good market standing and also offer their services to other esteemed top line hotels in the vicinity. It would have been very helpful had you raised the same during your meeting with the management to rapidly action solutions.

We have analyzed all your concerns and spruced up our services and facilities. Request you to reconsider us in January’13 as per your original Itinerary. we will be delighted to be of service and promise you the True Zuri experience of going beyond Expectations.

Warm Regards,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed December 24, 2012

Stayed at this property when we organised a conference in December-12. Was a bit skeptical due to some bad reviews on TripAdvisor but the experience was good if not the best. The positives 1st- Huge property, impeccably maintained, pretty rooms, the best beach u can think of, plenty to do inside the property like tennis, cricket, chess etc. Huge swimming pool and a decent casino.

On the flip side, this being a leisure hotel, I would except reception to be little warmer then what they were. the breakfast selection is limited and needs a redo. The cutlery and the glasses, need to be cleaned better (the glass I picked had egg smell proving that it was not cleaned properly. the air conditioning of our conference hall tripped right when the meeting started and was a mood dampener especially when the top management was present. The hall carpet (Oyster 1) was stinking and although the fact was pointed earlier the same has not improved.

the handle of the decorative earthen vas kept in the room was broken, not that it makes a huge difference but then this is supposed to be a 5 star property ....

All in all, a good place to come back but a few improvements can make it great.

Couple of good shacks and restaurants are available right outside the property both at the beach and outside main gate. you can explore them

Room Tip: Strongly recommend go for delux garden facing rooms on 1st or 2nd floor. Don't opt for suite roo...
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  • Stayed December 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank kendraj11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZuriHotels, Management at The Zuri White Sands Goa Resort & Casino, responded to this review, December 25, 2012
Dear Guest,

At the outset let me thank you for choosing ‘Zuri’ as your conference venue. We are glad that property and services have lived up to your expectations.

Your feedback has been noted with concern and the same has been shared with the team. We sincerely apologize for the air conditioning tripping during your conference; the technical glitch had been addressed the same day.

We look forward to your next visit; our endeavor will now be to convert your ‘GOOD’ experience as ‘GREAT’.

Warm Regards
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed December 23, 2012

Stayed in The Zuri White Sands Goa Resort & Casino in 2nd last week of december for 5 days.had made an online booking for 3 without checking the condition as i believed tht since the hotel has such a nice name and hype arounf it,i wont have any reason to worry.Sadly our staying experience was nt at all pleasant,in fact horrid.on seeing the room alloted to us i asked for an upgrade wch was made availbe.the staff kept tailing us asking repetedly to pay the difference of 6k.i had to tell him tht if i can pay a good 50k plus jst by online booking without checking ur rooms ec,6k is not an amount i wil run away with.so after the long drive from mumbai to goa,i had to first make the 6k payment orelse the staff there probably wud think id steal whole zuri property n flee.the entire hotel need a painting job also they shd fix their lightings as the hotel appears depressing unclean yellow boring,unfreash n nonwelcoming.the bathrooms in our room and also else where on the property smelled worse than public urinals and appear infected,waiting for u to sit on pot n gve u abundance of germs as a souvenier. i had to buy an air freshner frm local market for the bathroom in my room to make it bearable to use. housekeeping staff cudnt do anything to help me out with the situation and instead just smiled and said,i dont knw why it is like this n went away.
on arrival also the staff in non welcoming n there is this girl called ishika at reception who gives u this haunted teacher looks tht makes u tell her sorry for choosing zuri n returning back to ur home.she has not a smile on her face n nor does she acknowledge ur presence.very rude.the pool is amazingly huge bt dirty.i entered the pool n not one person there told me tht thy were scrubbing poolwalls to get rid of algae etc deposition.next day i got a skin allergy,thanks to mr dirt from zuri pools.the towels are as hard as rocks n if u use them to wipe urself dry,u wud probably scrape of ur skin.the breakfast is boring cold less variety and have the same thing to offer everymorning.the staff in hotel is least bothered to help u out.there is a lot to speak abt zuri,nothing good bt to express best i wud say that atleast for me zuri was a waste of money and i wud never evr consider it again even for free.at the end of the day u do not look forward to returning to those infested urinal rooms .id rather stick to taj vivanta north,goa.

Room Tip: Garden / Lawn facing room is better.Check bathrooms first
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  • Stayed December 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank cancerians0na
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZuriHotels, Management at The Zuri White Sands Goa Resort & Casino, responded to this review, December 24, 2012
Dear Guest,

Thank you for your valuable comments and feedback. While it is our constant endeavor to delight all our guests and give them a memorable experience, we do acknowledge that it did not happen with your stay. Kindly accept our profound apologies for all the inconveniences caused. Please be assured that your constructive feedback has been noted with concern to further improve on services and the same has been shared with the team.

We look forward to see you in the near future and ensure to pleasantly surprise you with the transformation.

Warm Regards
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed December 22, 2012

We are a family of 3 and stayed Zuri White Sands , Goa for 3 nights and 4 days in the first week of Nov 2012.
Overall the we had a satisfying and better than expected stay. Normally we stay in Park Hyatt or Taj in the north. This time we decided to try zuri as we we doing a late booking and Zur I was prIced reasonably. In fact we did our booking in Hotels.com and got a discount as well.
We had opted for the breakfast only package.

The resort in terms of decor may not be upto the standards of say a Leela or Park or Taj, but is good enough. The resort and room were clean.

IWe had a garden facing room on the ground floor. Our wing was opposite and vlose to one pool, and we had people walking past all the time.
Try and get one on the first floor if possible. The other thing is, please choose a room in the wing -which is farther away from the gate. There was a wedding in the lawns next to the gate and the racket was horrendous. Luckily we were farther away and did not find it to be an issue.

The lawns are long and pleasant, with the highlight being a giant chessboard with 3 foot high pieces. There are recreation activities like Archery (good) , acqua jog- running inside a giant plastic ball in the poll (not so good, don't try). Table tennis was available too. So something for kiddo in the resort. There are 2 pools too.

The beach is the highlight, by far one of the best in Goa. The name white sands is well deserved. If you visit the resort, jogs, strolls on the beach are recommended.

The breakfast was good though with limited selections. The staff were prompt and efficient.

For lunch and dinner, there are restaurants just outside the gate. We had dinner and lunch there and they are quite ok. The best food was at jolin's near Ramada.

Both Zuri and the surrounding areas have an abundance of east Europeans, Russians. No botheration to us though. Arrange a vehicle if you want to be mobile. Local rates are very very expensive.

Room Tip: Choose a room in the wing farther away fom the gate and on NOTon the ground floor. Noisy receptions...
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  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Santy123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 20, 2012

This place is awesome. We stayed in this place with my family. We rented two rooms, they were interconnected. We took the package that includes room and food. Food was phenomenal. My kid has nut allteriges, so they made special food for my kid. The staff is great. They even brought two maxicon dress wearing singing songs and playing guitar. We went there in monsoon seasons to could not do much water activity. But Zuri is a great place to spend some time with family.

Room Tip: choose the lower level rooms because it comes with porch opening in the garden/pool side.
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  • Stayed August 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank spliceman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bhopal, India
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed December 20, 2012

Zuri resort is amazing , full of peace. The moment you reach the resort you are welcomed with a very nicesmile all around. Lobby is beautiful and Rooms are very spacious and well interiored.
Room service is great and the landscapes are beautifully done . Amazingly good Pool side.

Casino is also good , but slightly smaller in size.

And now the best part is the clean and great Beach which gives you great feeling , and not like all other beaches of Goa, crowded and noisy at this time of the year.

Highly Recommended for Family Trips..

Room Tip: Pool side rooms are great...
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  • Stayed December 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ambrish A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Zuri White Sands Goa Resort & Casino

Property: The Zuri White Sands Goa Resort & Casino
Address: Pedda, Varca 403721, India
Location: India > Goa > Varca
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Varca
#3 On the Beach Hotel in Varca
#3 Spa Hotel in Varca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Zuri White Sands Goa Resort & Casino 5*
Number of rooms: 154
Reservation Options:
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Also Known As:
The Zuri White Sands Goa Hotel Varca
The Zuri White Sands Goa Resort And Casino
The Zuri White Sands Goa Resort & Casino Varca

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