I was with a group and stayed for a week. We had several problems and the rooms was the worst and the biggest. For the role I played in this group it is not my job to go through all the details. However I must say that though the reception was telling us all the time the hotel is fully booked (for we can not change our rooms) the entire week hotel felt rather empty. (this is a big hotel. If it was really full, we would know it.) we were the only ones in the bar and in the restaurant in the evening, for example. The first night in the hotel we've spent on the reception desk arguing about the rooms and I had a strong feeling the receptionists were not aloud to do anything without consulting the boss and it is something I have never seen before
(so than where was this boss when they needed him?!). I don't blame the girls on the reception. it is the poorest management I've ever seen. And it is a terrible thing that no one ever apologized to us, apart from the room maid. (and it had really nothing to do with her anyway, but she is the only person thats doing her job properly in this hotel!!)
We are thankful to the restaurant that the hotel is using (it is the one located on the ground floor, outside the hotel) because they did their best to cheer us up a bit. And it is the only good thing that happened to us there. Then again, restaurant has nothing to do with the hotel as it is privately owned place that simply cooperates with the hotel. And I'm sorry. But I'll keep my fingers crossed so I never get back to Del Mar.
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