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“Empty but good”

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Best Western Hotel Waldegg
Ranked #3 of 3 Hotels in Horw
Certificate of Excellence
Reviewed August 12, 2013

The rooms are brand new, with nice cosy decoration and reasonable space. However, there is no air conditioning (surprising given the recent refurb.) and therefore it is not recommended in the middle of the summer. However, the hotel is conveniently located just 4 bus stops from downtown Lucern and the price is reasonable (remember this is Switzerland!). When we arrived we found our room card and key ready for us at the desk, with no reception... the place looks completely empty. No lift, so pack light!

  • Stayed: August 2013, traveled as a couple
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Thank MatteoS_1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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20 - 26 of 55 reviews

Reviewed August 9, 2013

Clean and comfortable room. HOWEVER, there is no lift in the place! There is no air conditioning in the room...which in +30C heat, does not bode well for a 100% comfortable sleep! Bathroom light is on a sensor and while i think this is a good idea in theory, the light continuously turned off while i was in the shower, which meant i had to keep opening the shower door whilst in the shower in order for the light to come back on. Ridiculous! I referred to this place as a 'Ghost Hotel' in my title because there was not one member of staff seen by us at any point throughout our 3 day stay, until we were checking out where there conveniently happened to be a lady there waiting for us to ensure payment etc. I was very disappointed that there was no city map available at the reception, nor could we ask questions about where to visit, places to see, transport etc and other such typical questions. Also the hotel door was locked during the day so when we came back to the hotel after our day out we were effectively locked out. There was a phone number written on a note on the door. I rang it (an international phone call) to ask how we get back into the hotel. I was told to swipe our room card, which was not an obvious solution at first glance. I should not have had to make an international phone call to find this out!!!! Ridiculous!!!! There is zero customer service or human interaction in this place!!!

Room Tip: Its located on a main road so do not take a room at the front of the building.....there is a LOT of...
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  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
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Thank Joanne O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile
Google Translation

Stayed: December 2017, traveled as a couple
Thank lula1082
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2017
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Room Tip: Las que tengan vistas al Monte Pilatus
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  • Stayed: September 2017, traveled with friends
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Thank xabierecharri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2017
Google Translation

  • Stayed: September 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank olgad557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2017 via mobile
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Stayed: September 2017
Thank Romain V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2017 via mobile
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Stayed: July 2017, traveled as a couple
Thank Ros A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Hotel Waldegg

Address: Kantonsstrasse 8, Horw 6048, Switzerland
Location: Switzerland > Canton of Lucerne > Horw
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Horw
Price Range: $134 - $1,230 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Hotel Waldegg 3*
Number of rooms: 22
Official Description (provided by the hotel):
The BEST WESTERN Hotel Waldegg in Horw is a particular boutique hotel in Lucerne. The central point by the fairground Allmend is a perfect start position for business travelling and vacation. Enjoy typical Swiss food and seasonal menus in the cozy Arvenstube. ... more   less 
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Also Known As:
Best Western Hotel Waldegg Canton Of Lucerne/Horw, Switzerland

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