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“Good Location but not suitable for less able people”
Review of The Woolpack Inn

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The Woolpack Inn
Ranked #2 of 2 Hotels in Beckington
Stourport on Severn, United Kingdom
Level 6 Contributor
121 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Good Location but not suitable for less able people”
Reviewed October 11, 2013

My husband and I have just stayed overnight at the Woolpack. The location is great - a lovely village with so may places within short travelling distance.The staff are very friendly and helpful, the food was lovely, but the Inn is not suitable for less able people. The staircase is wide, but the stairs are very steep and have narrow tread so unless you have size 4 feet your feet won't fit on each step properly! We knew we would be having a first floor room (no ground floor rooms) and my husband can manage an easy staircase, but this staircase was very worrying. Sorry guys, won't be able to stay with you again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 397ValH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old_English_Inns99, Brand at The Woolpack Inn, responded to this review, October 29, 2013
Thank you for your review, I am sorry to hear you didn't find us suitable to your requirements, There are many Old English Inns I would happily recommend with suitable facilities for the less able. Please feel free to contact me, Craig Roberts, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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448 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Wigan, United Kingdom
Level 6 Contributor
289 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed October 4, 2013

One night stay in room 3. Decent room, lumpy bed and just about clean enough. The food was excellent, beer good, nice atmosphere, and the staff were friendly. Breakfast was nice. Decoration a bit dated but pleasant enough for the price. Would probably go again.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cricketdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old_English_Inns99, Brand at The Woolpack Inn, responded to this review, October 29, 2013
Thank you for your review, I am pleased you enjoyed your stay. Since your visit, we have replaced the mattress in this room. We look forward to seeing you again soon Craig Roberts, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff
Level 5 Contributor
92 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed September 26, 2013 via mobile

Not at all what was expected. A little gem. Great rooms great food great staff. Would definitely go back. My bedroom was better than hotels at three times the price. The menu offered huge choice, was well presented and cooked to perfection. Thank you.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bombomCardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old_English_Inns99, Brand at The Woolpack Inn, responded to this review, October 29, 2013
Thank you for your kind comments. I am delighted you enjoyed your stay with us. We look forward to welcoming you back again soon. Craig Roberts, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bolton
Level 4 Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 9, 2013 via mobile

Stayed here for 2 days whilst visiting our son at bath uni the location is great whilst , the staff were exellent welcoming and friendly ,the pub food and breakfast were of a good standard. We stayed Iin a superior room which was well furnished and the bed extremely comfortable the bathroom is okay but dated what spoilt it was the dust on fireplace ,skirting boards , and all the other fixtures ... felt like some areas needed a good clean .The pub is charming but needed a lick of paint especially were the kitchen door is which is near were you check in was a little off putting.What I did not appreciate was the prices fluctuate so much for the inn, being charged an extra 25 pounds when booking and the day after the price drops again on speaking to someone at the call centre stated this is what happens when there are less rooms available but the dayafter stated on the website 1 room left and it was a cheaper price ! Hate feeling like ive been ripped off ....

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nixon94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old_English_Inns99, Brand at The Woolpack Inn, responded to this review, October 29, 2013
Thank you for your review, please be assured that we will take appropriate action on the points you have raised. We look forward to welcoming you back again soon. Craig Roberts, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Sussex, United Kingdom
Level 4 Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 5, 2013 via mobile

Stayed mid-August to visit Longleat. We had two nights in a room overlooking the road, which was very spacious, quiet, well-decorated and good bathroom. We ate downstairs in the pub for the first evening which was great to be able to roll upstairs to bed after a big meal! The food was enjoyable but nothing really special. (Tip: for variety, go the Foresters Arms which is a 5 min walk away-we ate here for the second night and had a beautiful steak dinner)

The staff at the Woolpack were always super friendly & helpful, we were very impressed. We would definitely stay again if visiting the area. Longleat is just 15 minutes away by car, Frome is less than 10, so a good location and good choice if you're after a quirky village pub to hide away in..!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CowboyBoots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woolpack I, Brand at The Woolpack Inn, responded to this review, September 12, 2013
Thank you for your review. I am pleased to hear you enjoyed your stay with us. We look forward to welcoming you back again soon. Craig Roberts, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doncaster, United Kingdom
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 4, 2013

We stayed here for 2 nights on 26th and 27th August. We had originally rung on the Saturday prior to arrival on the Monday to confirm the booking. Upon making the call, I had enquired about check-in time, to which the lady had said we could check-in after 11am. We were obviously delighted with an early check in so left our home, turned up just after 11am, only to be told that check-in was actually in the afternoon. The lady we had originally spoken to, was the one checking us in, and admitted her error. We were able to leave our bags with her so she could arrange to have them dropped off in our room.

Upon returning at tea time we went up to our room. We are both quite tall, and found our room was up in the eaves so had to navigate around various beams. Because of the eaves, the available space was quite tight, so gave a very claustrophobic feel to the room.

The bathroom had to be seen to be believed. The shower was over the bath, and again into the eaves. The space was so tight that you weren't able to turn around in the shower and trying to get yourself out to dry yourself off was very tricky.

Floor boards throughout the room creaked and you could hear the floor boards creaking from the adjacent room.

The cups on the complimentary coffee tray were dirty and we had to clean them before we could use them.

Breakfast left a lot to be desired. The fresh fruit salad hadn't been prepared fresh that morning and had obviously been left over from the weekend. The grapes were mushy and brown. The cutlery was greasy and dirty.

The bar meals were of a very poor quality. I had the chicken in a citrus and sweet chilli sauce with rice. The chicken was very dry and burnt on the ends. No vegetables or side salad was included. We had gone for the 3 course meal deal but the bar staff had taken our order down incorrectly, so when it came to asking for our sweet, we were unable to have it. No alternative was given and she did not give us the option of paying the extra to have the sweet, so we made the very short trip to the local petrol station to purchase icecreams.

Car parking was an issue. On the second day we were unable to park in the car park and had to leave the car on the main road. The main extractor fan to the kitchen leads out on to the car park. When the kitchen is being used and the fan is on, the smell of grease in the car park is over whelming and you can see the fat starting to drip from the vents.

The garden to the rear of the property was very tired looking. A lick of wood stain to the furniture would have helped. Beer glasses and plates were left on tables.

Skirting boards, doors and walls throughout could have done with a good clean or even a fresh coat of paint.

Stair trims on the stairs leading up the bedrooms were loose and need attention before someone has a serious accident.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sally W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woolpack I, Brand at The Woolpack Inn, responded to this review, September 12, 2013
Thank you for your comments. Please be assured that action will be taken on all issues you have raised. We pride ourselves on our great customer service and I will ensure our standards are kept to the highest possible. Craig Roberts, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Midlands, England
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 3, 2013

Stayed here for two nights 31/08 & 01/09/13. It is quite evident that this establishment is desperately in need of a refurbishment and a damn good clean. On arrival it is clearly visible from the state of the reception area that all does not bode well. The short flight of stairs up to our room was in desperate need of a major clean. Doors in both the corrider & our room were covered in dirty marks, especially around the handles. When we entered our room, again it was clearly visible from the dust on the dressing table to the mold around the bath/sink and the presentation of the bed linen ( although clean ) left much to be desired. All three mirrors in the room were absolutely filthy, they had obviously not been cleaned for a long time. The walls were covered in marks, skirting boards were dusty, very uncomfortable bed & pillows, dirty carpet, especially behind the doors where staff had not even vacuumed. The cleanliness in the dining room was very poor, and the rear garden was unkept and disappointing. The wait for cooked breakfast & evening meals was extremely lengthy, we found this very strange as people eating in the dining room entered at very staggered times and at one point there was only ours and another table to serve. The waitresses were very friendly & helpfu.l, but sadly did nt apologise or give a reason for the long wait. The meals were very average, one evening I asked if I could replace my ' normal chips' with 'rustic chips ' ( they were on the menu as a side order ) i would have been prepared to pay a little extra , but was tlold no as there was not a button on the till to do this. The carpark was being used by llocals including two vans, which left at times , no spaces for guest.. This type of accommodation needs to be treated with a lot more attention to detail & a lot of tlc, in order to maintain its charm and encourage other visiitors. Overall very disappointing. Would not stop here again in its current state.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nat_jd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woolpack I, Brand at The Woolpack Inn, responded to this review, September 12, 2013
Thank you for your comments. Please be assured that I will be taking action on all issues you have raised. Craig Roberts, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Woolpack Inn

Property: The Woolpack Inn
Address: 2 Warminster Road | nr Bath, Beckington, Frome BA11 6SP, England
Location: United Kingdom > England > Somerset > Frome > Beckington
Amenities:
Bar / Lounge Free Parking Restaurant
Hotel Style:
Ranked #2 of 2 Hotels in Beckington
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Woolpack Inn 4*
Number of rooms: 11
Reservation Options:
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Also Known As:
The Woolpack Hotel Beckington
The Woolpack Inn Beckington, Somerset

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