We had occasion to stay at The Woolpack for just the night of 1 January 2012.
I would give it a general rating of “Just about ok”.
On the plus side:
The food was excellent with the exception of the beef served with the Sunday lunch which was totally un chewable.
Without exception the staff were all cheerful, helpful, sociable and seemed very efficient.
The beds were surprisingly most comfortable
On the minus side :
Our room (No 5) suffered from a continuous machinery vibration (or humming noise) presumably from the nearby heating unit ?. When we mentioned this to the downstairs staff one girl said it was from the chimney fan, which was rather silly because the chimney fan was about 30 ft away on the corner of the building. We were further told the noise would cease at night but the continuous vibration noise continued all night. MOST unsatisfactory and very unpleasant. We could not possibly have stayed a second night in that room !.
We thought the hotel building in general was somewhat “Tacky” and the room we were allocated could certainly benefit from a facelift.
The room cleaning service was pretty poor. When we moved in there were still what appeared to be potato crisp crumbs on the carpet around the bed.
A lot of accumulated dirt on the sash window and we noted the communal stairs handrail (and the top edge of the radiator opposite) was quite deeply ingrained with dirt from continuous hand use.
If pushed we would stay again but certainly NOT at the full £70+ rate and certainly NOT in room 5.
I only wish I could be more positive but I must speak as I find. In retrospect I imagine we were allocated the noisy room since we were only booked for one night. I do hope the management take my points on board because it’s a lovely rural location and friendly place to stay.
( I have already copied the foregoing to the Old English Hotels Group HQ 3 days ago but so far no response )
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- Also Known As:
- The Woolpack Hotel Beckington
- The Woolpack Inn Beckington, Somerset