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“Quality with great Service”

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Imperia Hotel & Suites
Ranked #2 of 3 Hotels in Saint-Eustache
GreenLeadersBronze level
rmusa2009
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Quality with great Service”
Reviewed April 26, 2009

This hotel has a very friendly staff. They spoke not only in French but also in English. In fact some of the staff at the front desk even helped us learn some French while we were there for over 30 days for business.
The coffee was readily available in the hallway lobby at the bottom of the stairs in front of the elevator.
The breakfasts were very good and the Sunday brunch was excellent with many choices.
The chief came out to greet us each evening to be sure that we were satisfied with the meal.
Each waiter and waitress was very friendly and most gracious.
We were so delighted with all of them we gave them a bottle of wine as an accommodation of their excellent service.
After reading the other English review I thought it only fair to tell you that if things were bad at the beginning they have definitely stepped up to the plate and now offer a first class service hotel experience for Corporate Travelers.

  • Liked — Close to Saint Eustache business where I was working and only about 25 Min from Montreal
  • Disliked — Nothing to complain about
  • Stayed April 2009, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank rmusa2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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113 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Italian first
  • Polish first
  • Any
English first
Parksville
Level 4 Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed June 21, 2008

I just stayed at this hotel for 5 nights on a business trip. If I had a choice, I would have left after the first night. It was possibly the most unfriendly, unhelpful, cold hotel I have ever stayed in. The reception staff were very reluctant to communicate in English; there was no tea/coffee service in room; I could not find the "coffee service" which was supposed to located in the lobby and with the attitude of the staff I was not about to ask again. The room rate was to include breakfast, but the breakfast was not available until after I had to be at my conference. The hotel was unwilling to accommodate this, despite the fact that several of us were in the same boat. On checking out I noticed I had been charged for two corporate breakfasts on my first night. I complained, I had not had any breakfast, let alone two. The hotel clerk refused to amend the bill. They also refused to charge the account to the company which had been pre-arranged, and I ended up paying the whole bill on my own credit card and will have to seek reimbursement. Frankly, I would not stay there again. It may be clean and new but they have a very long way to go in achieving barely acceptable customer service levels. My colleagues were visiting from the States, and were literally counting the hours till they could get out of there.

  • Disliked — attitude of hotel staff
  • Stayed June 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank pacificislandjane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Imperia Hotel & Suites

Property: Imperia Hotel & Suites
Address: 570 Dubois St., Saint-Eustache, Quebec J7P 0B3, Canada
Location: Canada > Quebec > Saint-Eustache
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Saint-Eustache
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Imperia Hotel & Suites 3.5*
Number of rooms: 72
Official Description (provided by the hotel):
Lodging at the Imperia Hotel and Suites in Saint-Eustache and Terrebonne At IMPERIA, Hotel & Suites you will find the warmth and courtesy that have become our trademark. Rooms, executive suites, meeting rooms and banquet halls are comfortable and contemporary. Our hotels located near Laval, on the North Shore of Montreal, offer business packages perfect for your meetings or conventions; family packages with tickets to the Aqua Club, as well as golf and accommodation packages in season. For a holiday, a conference or a wedding our hotels in Saint-Eustache and Terrebonne, will welcome you with the utmost courtesy. ... more   less 
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Also Known As:
Imperia Hotel & Suites Saint-Eustache, Quebec

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