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“You can have other choice”

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Pride Surya Mountain Resort
Ranked #9 of 25 Hotels in McLeod Ganj
Taipei
Level 5 Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“You can have other choice”
Reviewed January 5, 2013

I've stayed in Surya Hotel in 2000, 2009 ,2010 with groups. And very sorry I have to say, no matter about service, equipment , there has been no any improvement since 2000.
Room is not very clean, very humid of course, sometime you can see some little animals in room, like spiders. sometimes no hot water offered because their equipment was broken and the staff always spent very long time to handle problems (or even somehow not really solve problems).
the service is also very poor, staff is not very helpful , even not friendly to customers
the only thing is location, it is very convenient to walk around the main market and without any night time limited. 房間不是很乾淨,非常潮濕,價格是飯店價位,服務態度不佳,不會積極幫助顧客解決問題,對顧客不夠友善,有時沒有熱水,飯店的疏失會轉嫁旅客身上。不會打折或賠償。食物貴,不好吃。

  • Stayed February 2012, traveled with friends
    • Value
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Helpful?
3 Thank Liu N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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322 reviews from our community

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Traveler tips help you choose the right room.   Room tips (81)
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St Albans
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 11, 2012

I stayed here for 2 nights in November 2012. The first room we were shown to had a window completely missing! We took the second room we were offered but is hadn't been cleaned properly - crumbs on the chairs, a hair in the bed. The room was very shabby, paint peeling off and the curtains were dirty from mould around the windows. The breakfast choice was very limited. The only positive thing about the hotel was the location. It is right in the centre of McCleod Ganj so we could make the most of our time there as we were only there for a short time.

  • Stayed November 2012, traveled as a couple
    • Value
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Helpful?
1 Thank HelenT247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these McLeod Ganj hotels

New Delhi, India
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 5, 2012

The services are very poor, not a good experience with this hotel. there were two more families who has visited along with me and got terrible experience. main concern was service and cleaning of the rooms. the staff is horrible or may be they tune to other then Indian customers and not interested with Indian customer. My experience was not good. they cant deliver milk botle for kid on time.

Room Tip: Rooms with velly side is good. but cleaning is an issue.
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  • Stayed May 2012, traveled with family
    • Value
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Helpful?
2 Thank Farhan_Experience
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old Cleeve, United Kingdom
Level 6 Contributor
187 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed October 29, 2012

After a very long drive from Amritsar, we arrived very late at night. There were 35 of us on a trekking holiday. The staff are very friendly and helpful. The room was very tidy, beds comfortable but the bathroom let it down with a broken bolt on door and decor a bit tired. The view from my window looked out onto the street where lots of stalls selling different crafts are very busy. The view also has a wonderful of the surrounding hills. I would stay here again!

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Keith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haslemere, United Kingdom
Level 5 Contributor
78 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed October 27, 2012

We had been told we couldn't get into our first choice hotel and that this was the next best, so had adjusted our expectations, but we were not expecting this. Holes in the ceiling, peeling walls, dubious cleanliness, noisy rows going on in the evening, a canteen-like restaurant - but good views. We were very disappointed by the whole town and this hotel was really awful. Our shortened stay was only salvaged by a great guide who, sizing up our feelings, took us on a wonderful walk through shepherd villages and wooded hillsides to a delightful hill-top guest house for tea. The tul-tuk ride back down was quite an adventure!
With such wonderful surroundings, we are not sure why anyone would choose to stay in the town, but would certainly not revommend this hotel.

Room Tip: Well, we had the 'Presidential Suite' so heaven knows what the other rooms are like!
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  • Stayed October 2012, traveled as a couple
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Helpful?
4 Thank FJPfromUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England, United Kingdom
Level 6 Contributor
117 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed October 21, 2012

I was surprised to read such bad reviews about this hotel but then I did stay a year earlier to them and so it may have deteriorated in that time. I have noticed that the tour company we travelled with doesn’t use it anymore for the tour we went on.
I found it to be acceptable and about what I expected considering the location. The food was good and the room was clean. The view from the reception is stunning. My only complaint is that there appeared to be only one hairdryer in the hotel and I had to wait 30 minutes for it and as we were with a group on a tight schedule that 30 minutes was important.

  • Stayed November 2011, traveled as a couple
    • Value
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Helpful?
1 Thank barbie1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 4, 2012

Hotel is simply a rats hole with very rude staff pathetic rooms.
specially the person standing at the reception.
The Hotel no doubt has a very good location but it smells like a fish market
food was stale tea served was ice tea instead of hot tea
water instead of hot was ice cold. towels were very dirty
bed sheets has stain marks.

Room Tip: Never take a room in surya mecleodganj
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  • Stayed September 2012, traveled with family
    • Value
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    • Service
Helpful?
1 Thank bansal781
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pride Surya Mountain Resort

Property: Pride Surya Mountain Resort
Address: H.H. Dalai Lama Temple Road | Mcleodganj, McLeod Ganj, Dharamsala 176219, India (Formerly Surya Mcleod)
Location: India > Himachal Pradesh > Kangra District > Dharamsala > McLeod Ganj
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #9 of 25 Hotels in McLeod Ganj
Price Range (Based on Average Rates): $
Hotel Class:3 star — Pride Surya Mountain Resort 3*
Number of rooms: 53
Official Description (provided by the hotel):
Nestled in the profound goodness of Dhauladhar Range, Pride Surya Mountain Resort offers blissful experience to its guests! ... more   less 
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Also Known As:
Surya Mcleod Hotel Mcleod Ganj
Surya Mcleod Dharamsala
Surya Mcleod Hotel Dharamsala

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