Sonam was very helpful right from the time I corresponded online to make our reservations. Unfortunately we checked out sooner than planned due to the Dharmsala film festival, she took that in her stride too! The rooms are very nicely appointed especially in the new wing. They are large and have a small sit out. The wooden flooring gives a warm effect. The only negative to the rooms on the ground floor is that the bathrooms face the road and though there is a shower curtain on the window, women can be a little wary of turning the light on in the bathroom at night. Also if there was a shower curtain around the shower area it would save the entire bathroom from being wet after a bath. Also a little noisy from road traffic. Breakfast was excellent especially the parathas!