We stayed here in August 2007 and like the previous reviewer, also had the Gladstone room. It is one of the last 'unrefurbished' rooms in the hotel and as such isn't really up to standard for a Von Essen, but if you want your young child in a seperate room there aren't many other options!! (We heard horrendous tales from other parents there of them and 3 children squished into a small double room).
Unlike the previous reviewer, we did feel our holiday was a little spoilt by building noise - on arrival there was a JCB with its bucket right outside our window. We weren't informed that work was going on right outside our room either before arrival or on check-in...maybe they thought we wouldn't notice?! I can excuse the need to do building work, but not the fact that we weren't told - after a long drive we were devastated to have to deal with all that. We were offered one of the aforementioned small doubles as an alternative.
Anyway, here are the things we liked:
- The staff were friendly, professional and great at what they did. (But someone probably needs a quiet word in the kitchen staff's ears as we could hear them swearing when the restaurant was quiet!)
- The grounds were beautiful and relaxing. The scenery was amazing. Thanks to the country air our baby slept 14hrs solid so we felt quite good after that too!
- The food was delicious.
- Tickle the dog was a firm favourite.
Here are the things we thought they could do better, mainly child related:
- Our room could be better childproofed. Our toddler could climb out of the window, which opened from the bottom; all the plug sockets were 'low' and we had to watch the kettle and light leads constantly. There were no bedside lights, so lots of stumbling around in the dark for the 4am feeds and the only TV was in our baby's room not ours so should we have needed to spend time up there if he wasn't sleeping! There were no towel rails to hang up the lovely fluffy towels.
- They should review the children's high tea menu and arrangements. The first day we were forced to feed our baby in the entrance hall, as the room they usually use had been taken out of action for a wedding. I take it that this is a regular occurrence and we weren't impressed as we felt shoved to one side and not important enough to have a proper place to eat. The food on the first day had been heavily pre-salted, which is an absolute no-no for young children, and on both days there were NO vegetables so not as healthy as we had hoped. (This was actually the same for the adut food). However they were helpful if we needed anything pureed.
- We didn't sadly have time to use the creche, but by all accounts it is great!
We will probably go back again but wait until our baby is older, maybe 3 upwards.
- Official Description (provided by the hotel):
- The Elms Hotel, part of Luxury Family Hotels, is much loved by children and parents alike. Located in beautiful rural Worcestershire, this Queen Anne mansion boasts a family friendly spa, a fine dining restaurant and complimentary crèche.At The Elms Hotel and Spa, our aim is to ensure your family feels completely at home so that you can relax, have fun with the kids and enjoy grown-up time for yourselves. You’ll find locally sourced food, a family spa, gorgeous grounds and superb children’s facilities. ... more less
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- Also Known As:
- The Elms Hotel And Spa
- The Elms Hotel Abberley
- Elms Hotel Abberley
- The Elms Abberley, Worcestershire