We decided to book a one night stay at The Elms after being attracted to the 'luxury family hotel' brand promise.
What they did well...
* Nice decor
* Great location
* Excellent outdoor play facilities
* Lovely food
* Great facilities for kids at dinner (highchairs, sippy cups etc)
* Check in experience was good
* The head waiter / barman was excellent
What went wrong...
* Very warm room, too hot for our toddler even with radiators off and windows open
* Hoovering at 11pm then 1am outside the hotel room! They knew we had a toddler. We complained and it then stopped after 1am.
* When we played with the bath toys, a lot of black grimy dirt came out of them when we squeezed them, we had to get our son out of the bath and shower him instead!
* It took over 5 minutes to get served in the restaurant even though we were the only customers there
* IMPORTANT SECURITY ISSUE : We went to play in the children's play area which also doubles as a part time creche, it wasn't staffed and we saw that they had left out personal details of children who had stayed there, their addresses and contact details!!!
* We ordered milk for our son but it didn't arrive and we had to chase them up twice for it
* After all this, they didn't ask us how our stay was on check out and didn't offer to take anything off the bill
It could be a great hotel but the service isn't quite up to 4 star yet. They need to think about their customers, anticipate their needs and care more about whether customers have had a positive experience with them.
They really need to act on the data protection issues and should take their customers data very seriously.
- Official Description (provided by the hotel):
- The Elms Hotel, part of Luxury Family Hotels, is much loved by children and parents alike. Located in beautiful rural Worcestershire, this Queen Anne mansion boasts a family friendly spa, a fine dining restaurant and complimentary crèche.At The Elms Hotel and Spa, our aim is to ensure your family feels completely at home so that you can relax, have fun with the kids and enjoy grown-up time for yourselves. You’ll find locally sourced food, a family spa, gorgeous grounds and superb children’s facilities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Expedia, Priceline, Travelocity and Hotwire so you can book your The Elms reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Elms Hotel Abberley
- The Elms Hotel And Spa
- Elms Hotel Abberley
- The Elms Abberley, Worcestershire