We stayed here last year for a romantic break away. I was heavily pregnant with my son at the time. We were initially very impressed with the look of the hotel, the staff on reception were very attentive and friendly and our room was lovely. I did struggle to get to our room as it was up a lot of stairs and there were no lifts, very difficult whilst being heavily pregnant and there was no offer of help with our bags. We booked into the restaurant for our 3 course meal, we were looking forward to it as at £50 per head we thought it would be something special, it wasn't. My husband asked some questions about what was in the dishes and was told something completely different, so when his meal arrived he did not like it at all as it wasn't what the waiter had said it was! The staff were no where to be seen and we were left with empty drinks for a long time. I ordered the cheese board for dessert, I asked for no blue cheese and asked if they cheeses were pasteurised due to my pregnancy. When it arrived I had some awful smelling blue cheese and a mould ripened cheese which can be dangerous to pregnant women if eaten, even though I had specifically asked for suitable cheeses. I didn't eat any of it. The health spa was pleasant but again the staff in the café were no where to be seen, my husband waited 20 minutes to try and pay for our drinks. The breakfast was a complete joke. I asked for well done eggs, they came out so runny they looked like porridge and had to be sent back. My husbands breakfast was lukewarm and tiny, they served 1 rasher of bacon, a small egg, 1 small sausage and half a mushroom! Why half a mushroom?? We complained at reception but no offer to deduct any of the price, it cost around £280-£300 for our stay in total and we were very disappointed and will not be staying here again.
- Official Description (provided by the hotel):
- The Elms Hotel, part of Luxury Family Hotels, is much loved by children and parents alike. Located in beautiful rural Worcestershire, this Queen Anne mansion boasts a family friendly spa, a fine dining restaurant and complimentary crèche.At The Elms Hotel and Spa, our aim is to ensure your family feels completely at home so that you can relax, have fun with the kids and enjoy grown-up time for yourselves. You’ll find locally sourced food, a family spa, gorgeous grounds and superb children’s facilities. ... more less
- Reservation Options:
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- Also Known As:
- The Elms Hotel Abberley
- The Elms Hotel And Spa
- Elms Hotel Abberley
- The Elms Abberley, Worcestershire