There is no other way to put this, other than good food and a potentially beautiful venue, let down by lack of attention to detail and service staff that seemed totally oblivious to guests needs, with an attitude to match (apart from our waiter who was extremely polite but obviously swimming against the tide!)
I don't know anyone who would want to sit in an elegant dining room and look at dirty windows, but that's easily forgiven. However, the main factor is the level of service. Empty plates were left on the table far too long, the glasses from our initial drink at the bar were still on the table at the end of the meal (a total of 14 used glasses by now), the staff seemed to disappear from sight, we had to leave the table to chase the bill to be then told by the arrogant receptionist (who obviously thought she was doing us a favour) that we had to go to the bar to pay.
I then raised the issues with the duty manager who simply said 'sorry', asked for no more details, was totally disinterested and offered no credible level of apology.
It was very disappointing to have a good meal ruined by appalling service, particularly from the duty management. In the current climate I would have thought they would be striving for better, I certainly will not be returning.
- Official Description (provided by the hotel):
- The Elms Hotel, part of Luxury Family Hotels, is much loved by children and parents alike. Located in beautiful rural Worcestershire, this Queen Anne mansion boasts a family friendly spa, a fine dining restaurant and complimentary crèche.At The Elms Hotel and Spa, our aim is to ensure your family feels completely at home so that you can relax, have fun with the kids and enjoy grown-up time for yourselves. You’ll find locally sourced food, a family spa, gorgeous grounds and superb children’s facilities. ... more less
- Reservation Options:
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- Also Known As:
- The Elms Hotel Abberley
- The Elms Hotel And Spa
- Elms Hotel Abberley
- The Elms Abberley, Worcestershire