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“Bar food wait”

Ti Cusacks at The Claregalway Hotel
Price range: $15 - $44
Restaurant details
Galway, Ireland
Level Contributor
17 reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“Bar food wait”
Reviewed March 9, 2013 via mobile

In passing we decided to pop into the hotel bar for some lunch. The hotel was spotless and there was a flurry of activity getting the bar area set up for a busy afternoon. We were met and served by a friendly waiter, ordered and received our drinks in a timely manner. Whilst the coffee was ordered and being made, we had decided on what food we wanted. So as soon as the drinks were dropped to the table we placed the food order. After a short while 2 of the orders were delivered, a short wait and cutlery arrived. One of the party ordered soup thinking its bound to be quick and tasty. After the others had finished their food , we were still waiting for the soup, a polite prompt was answered with "it's on it's way" .
So we waited, another gentleman came in and sat waiting for service at the next table, and after being passed by several times by waiting staff he showed his frustration by simply walking out again. It was clear that he was waiting for food / service. Two ladies sat down next to us and again waited for service. In the end one of them approached the bar for service.
At this point we had been waiting over 30 mins for the soup just as we got up to leave the soup appeared. With the amount of staff on in the bar, versus the amount of customers this was totally unacceptable.
The lady at the till was informed about the soup being late and did apologise but offered no excuse or comment. Other members of the party were disappointed with the quality of their food, steak baguette had 4 tiny pieces of meat smaller than the mushrooms. Not tasty.
Service needs to be improved on greatly, not sure if we would hurry back.

Helpful?
Thank Happysham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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71 reviews from our community

Visitor rating
    30
    16
    13
    6
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Any
English first
Galway, Ireland
Level Contributor
90 reviews
50 restaurant reviews
common_n_restaurant_reviews_1bd8 58 helpful votes
“Good value, small portions, great taste”
Reviewed March 8, 2013

I've been here a couple of times now with friends and have been fully satisfied each time. It's bar food, but tasty. The prices seem to be excellent value - but - the portions are small - so be careful if you're really hungry. Good service, friendly and clean (but about four different strange ways to go to the toilets so don't get lost). Great if you're driving out of town, want something reliable with free parking and quick service.

Visited February 2013
Helpful?
Thank SMENG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galway, Ireland
Level Contributor
9 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Lunch time food and menu could be better”
Reviewed January 31, 2013

Takes a little long to get served there also. I just wanted lunch, took a while to get served and I have had lunch there twice and I would not say I love the place. Day time menu is also very limited. Staff were pleasant enough but need to recognise their day time customers too. I hear it is great for weddings.

Visited January 2013
Helpful?
Thank Maricka B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork, Ireland
Level Contributor
37 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“Friendly pleasant service”
Reviewed January 1, 2013

Ate with my wife and two children. Food good with adequate portions. Very nice waitress Kate who made the experience very positive. Good place to stop on the road

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Dromsoid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galway, Ireland
Level Contributor
23 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Disappointing!”
Reviewed December 19, 2012

We had our meal in 'The Grill' in the Claregalway Hotel. It was my Sons Birthday so I brought our 3 children to the Hotel for Dinner. All 3 of them ordered from the Childrens Menu and all 3 were very disappointed. We had 2 margerita pizzas which would normally be mozarella cheese on a fresh tomato sauce base but what they got was two dry slices of pizza topped with a thick layer of cheddar cheese which didnt look very appetising. My 3rd child ordered pasta which is normally a safe bet with the description, pasta with tomato & basil Sauce with Roasted vegetables. What he actually got was pasta with what looked and tasted like stewed vegetables with a few slightly less mushy courgettes. My main course was lovely but very disappointed with the Childrens.

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Agall01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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