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“Poor Service”
Review of The Duck Yard

The Duck Yard
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The Duck Yard
Ranked #5 of 6 Dinton B&B and Inns
Settle, United Kingdom
Level 4 Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Poor Service”
Reviewed August 24, 2008

I was travelling to Wiltshire to drop my son off at his Army barracks and decided I would stay over night, visit Stonehenge and make a lovely weekend of the trip given that my birthday was also fast approaching. I found The Duck Yard listed in Alastair Sawdays Special Places book and e-mailed the owners a week in advance of the date I needed the room.

The owners very promptly mailed back and confirmed availability for the night I needed and i responded again by e-mail asking them to reserve the room for me.

Everything seemed fine and I was really looking forward to my trip. Then at 12:09 on the date I was supposed to be staying I received a further e-mail from the owners stating that if I didn't ring by 12:00 I would be too late!

I rang as soon as I received the e-mail only to be most disappointed to be told that I could no longer have the room - it was too short notice - she couldn't 'clean the room after the current guests had left in time for me to arrive' - I explained that I wouldn't be arriving for another 8 hours yet as I needed to collect my son and then drive from North Yorkshire to Wiltshire. But still the answer was no I'm sorry your too late - no one leaves it this late to book a room.

Well actually they do! So I was left with nowhere to stay - I tried several other places in the area but all were fully booked due to the bank holiday. As it was an unavoidable journey I was left with no option other than to drive there and come straight back - a journey that took over 10 hours!!

My husband did ring the Duck Yard in the afternoon as we were travelling (as a test) to see if they had a vacancy - oddly enough they said they were full that night. All I can think is that they got a better offer from someone who wanted the room for longer!!

What I would say to anyone considering booking this place is don't unless you've got a back up plan.

All I can say to the owners is thanks Mr and Mrs Combes for absolutely nothing!!!!

  • Liked — It looked and sounded lovely and was close to the barracks
  • Disliked — the rude knock back at the eleventh hour!
  • Stayed August 2008, traveled as a couple
    • Value
4 Thank TraceyEckersley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Duck Yard

Property: The Duck Yard
Address: The Duck Yard Sandhills Road, Dinton, England
Location: United Kingdom > England > Wiltshire > Dinton
Hotel Style:
Ranked #5 of 6 B&Bs / Inns in Dinton
Number of rooms: 1

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