Checked in on 12 July at 8pm. Was given key to the room. What a horrible surprise! The whole room was terrible messy with an unmade bed and scattered left over tea in Plastic cups. Dont know who the hotel staffs were as they were wearing tea shirts and shorts. Approached the guy who gave the card key. No apologies. The guy gave another room. This time he brought us to view the other room. To our surprised on opening the door, It was infested with coakroaches. The guy blamed it on the guests whom he said bring their food into the rooms. Then another Guy came. He was wearing a duty manager Tag. He was not dressed properly for his manager post.
He also blamed it on the guests. We demanded for a refund as the place was really uninhabitable. There were clothes hanging along the staircase and the place was filthy looking. The carpeted staircase looks terrible. The so called manager said that he cannot give the refund and that I will have to get AGODA to refund the money. If you want to stay here, please make sure you get to see the room and surroundings before you make a commitment.
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, HotelQuickly and Agoda so you can book your The Green Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.