We stayed at the Inn in September. We chose the hotel as it was dog friendly. We arrived on a very stormy day and were offered no help with luggage etc. we checked in and were given a key and some directions to our room. We found our room, we were soaked through after getting our own luggage from the car in the storm. The room was directly opposite the ferry terminal and you could hear every announcement all day from 06.00 to after 22.00hrs. Inside the room we noticed that it was a little smaller than expected but cosy, then we tried the bed which was a double and quite creaky, then we noticed that the duvet was no bigger than a single duvet. not a great start. We were booked for 2 nights and decided to stay as there are not too many doggy hotels nearby.
On leaving I asked to settle the bill, I was presented a bill which was in the wrong name, I asked for it to be changed and was given a blank stare and then a business card of the manager and asked to email him with details and he would change the bill and reissue it to me. I left bemused and some days later sent an email to the manager/owner explaining the issue and how I felt I had been treated. I got an immediate response from him with a torrent of abuse and explanation of why his wife had been offhand when I asked her to change the bill. To be quite frank I couldn't care less about his wife troubles or workload, all I wanted was a corrected bill which I have not yet received some 7 months later despite various emails. It may be close to the ferry but there are other discovered hotels within 5 to 10 mins drive that could be tried.
- Official Description (provided by the hotel):
- Traditional family-run lochside Inn with stunning views across Loch Linnhe towards the entrance to the Great Glen. Bar, loch-view restaurant and cosy residents lounge along with ample free parking on site. All rooms are en-suite and have loch views. ... more less
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- Also Known As:
- Inn At Ardgour Hotel Ardgour
- Inn At Ardgour Scotland