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“They have their priorities wrong”

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Van der Valk Hotel Houten-Utrecht
Ranked #1 of 1 Hotels in Houten
Certificate of Excellence
Reviewed January 26, 2013

A fancy designed hotel with large rooms and whirlpool tubs in each of them. The restaurant is also OK. But anything else about the place leaves to be desired:
- the hotel is located 100m away from the middle of nowhere,
- the guests seems to be there only for business meetings, it is empty during the week-end (and that impacts the service)
- they don't really expect foreigners apparently, most of their messages, including the labels indicated the dishes available for breakfast are in Dutch only.
- there are indeed some TV channels in English (and other foreign languages) ... if you are patient enough to go search for them past channel 40-something, after going twice through the local channels
- for a business hotel, their internet connection is worse than what you would expect to find in a 2nd world internet country, like USA :). I mailed to them in advance, asking them to confirm that I will have a decent internet connection available, their answer was "We have free WiFi" (read: "we're clueless, don't hold your hopes high". And indeed, that served as a good warning, the connection was poor to non-existing, I had to go buy a local SIM and use mobile data connections.
- as you would expect the staff not only did not have a mobile SIM to sell you, they didn't event quite know where to send you to buy one.
- breakfast options not very variate, but at least good quality.

  • Stayed: January 2013, traveled on business
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1  Thank Lucian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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173 - 179 of 538 reviews

Reviewed January 23, 2013

This hotel is perfect for the business traveller. A welcoming reception with copious furnishing and a restaurant and bar flanking either side. The bar has a relaxing atmosphere and the restaurant is huge with a good breakfast menu. The rooms are very comfortable and have everything you need and a good free wifi throughout.

The only thing missing is a gym and pool.

  • Stayed: January 2013, traveled on business
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Thank Walshman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 22, 2012

Everything in this hotel was nice! Huge minimalistically decorated rooms with separate sitting area, large and extremely comfortable bed with feather duvets and pillows, large bathroom with whirlpool, separate rain shower and plenty of amenities. Breakfast was awesome! The restaurant was also fine and the food was excellent but expensive. The stuff is very professional and polite. Definitely recommended!

  • Stayed: January 2012, traveled on business
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Thank Nikand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2012

Hotel is impressive from the outside, a lot of parking space. Modern building and very nice view from our luxury room. Roomservice quick but very expensive. Bathroom was not really clean and the hairdryer was broken. Average breakfast.

  • Stayed: December 2012, traveled as a couple
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Thank 010pm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 10, 2012 via mobile

Only a brief stay on business for one night.
Rooms very large and clean.
Breakfast very good and club sandwich for lunch was massive!
Good clean modern new hotel with good facilities for meetings.
Would recommend.

  • Stayed: November 2012
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Thank read_review_first
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2012

Before even talking about settings, let's talk about BEDS. Beautiful large rooms, large windows with views, large bathrooms and large and very confortable beds. Whether on business or visiting Holland, you'll have a good night sleep here and a great breakfast too.
Very conveniently located near main roads to Utrecht and elsewhere.

  • Stayed: June 2012, traveled with friends
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Thank pi2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2012 via mobile

The rooms are huge the beds amazing- jacuzzi tubs in every room- amazing breakfast and a charming Turkish barkeep! What more could a lady business traveller require? I will try to make meetings happen just to stay in this hotel again ;)

  • Stayed: November 2012
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Thank nanbowles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Van der Valk Hotel Houten-Utrecht

Address: Hoofdveste 25, 3992 DH Houten, The Netherlands
Location: The Netherlands > Utrecht Province > Houten
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Houten
Price Range: $99 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Van der Valk Hotel Houten-Utrecht 4*
Number of rooms: 13
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