Great location but outdated bathroom and poor service. Our 3 night stay was part of a Free dreams package where we pay a set amount for breakfast and dinner. As a waitress told us, the hotel decided at the beginning of 2013 to change the conditions listed in the 2013 catalog of Free Dreams regarding dinner - from selection à la carte it was now a set 4 course menu. This became a real problem because my daughter is allergic to dairy products and we don't eat red meat. We asked the dining room supervisor to honor the hotel agreement with Freedreams and allow us to order à la carte. This led to an hour waiting while the staff was going to the kitchen and to our table back and forth to finally agree we could order from the menu (in German only while we do not understand German and the staff in her limited English, very impatiently and curtly told us vaguely what was on the menu here and there.
Overall, eating meals there was stressful and very unpleasant. At times they really impressed us by going out of their way to accommodate us, (the cook was excellent and very able to satisfy our food restrictions) but most of the time it was very uncomfortable at meal time.
Then when we left we found out we were charged for tap water taken at dinner time because we didn't order wine or drinks. We really felt they treated us like second-class customers.
In the room there was no coffee/tea pot, no air dryer, only one small bar of soap and no soap in the shower soap dispenser during the 3 days we were there.
This was my first experience using my Freedreams card. Am I impressed? No! I would rate our stay between poor and average.
- Official Description (provided by the hotel):
- The Seehotel Bönigen is a family run hotel diectly on Lake Brienz very close to Interleken in the beautiful Bernese Oberland.Renowned for its natural beauty and the exceptional range of leisure activities, the Seehotel is the ideal location for quiet hours, culinary delights and trips to the region. ... more less
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- Also Known As:
- Seehotel La Terrasse Hotel Boenigen
- Seehotel Bonigen Switzerland/Boenigen