We spent a weekend in late June at Relais & Châteaux Hotel Burg Schwarzenstein as guests of a wedding reception.
It is a romantic setting on top of a hill overlooking vineyards and the Rhine valley below. There is not much left of the castle itself, however the remains and the donjon are integrated in the Burghotel and small park. A new built Parkresidenz and a Michelin starred restaurant complete the ensemble.
The reception desk is in the Parkresidenz.
On arrival by car a young member of staff welcomed us on the front steps of the reception area and took care of the luggage. When we checked in at 1.30 pm we were slightly irritated as our room was not ready. The senior receptionist told us they would try to have it finished within 30 minutes. Normally not an issue at all, but when you have to get ready for a wedding ceremony time is an issue especially for the Ladies. This minor glitch on arrival disturbed us for 2 reasons: Handling of this situation by senior staff was not at the professional level we would have expected. Offering the public handicapped bathroom to prepare for the wedding ceremony, if we are in a hurry, was not very sensitive. We decided to wait. Offering a refreshment to bridge the waiting time would have been nice. We took the suggested stroll in the park. On our return the youngest staffer who handled our luggage offered us an espresso. Well done.
Finally our room was ready and from there on everything went smooth and we had a pleasant stay.
Ours was a large corner room on the first floor in the Parkresidenz. Huge floor to ceiling windows lighten the elegant interior kept in dark wood and beige textiles. The view is on trees, the donjon and the Rhine valley in the distance. There is enough closet and luggage space at the entrance. A sitting area with double-seater and armchair grouped around a glass table decorated with an orchid are inviting. A nice touch were the small Guglhupf (cake) and fruit basket as a welcome. In the large enough bathroom waited a rain shower, double wash-basin, a bench to sit down and not only for the Ladies Hermès toiletries. Not to mention plenty of towels and bath robes. To flood the bathroom with daylight it has a frozen glass sliding door and a huge window into the room (could be shut with a blind, very good). The double bed was very comfortable with white linen sheets. A small working desk completes the interior. Lighting concept throughout the room fits any need and makes for a warm atmosphere including extra reading lights at the bed. Free WiFi anywhere, an IPod dock and flatscreen TV complement the technical necesseties. Last but not least: the minibar with drinks and snacks is free. A nice gesture.
With the backing of a Michelin restaurant expectations were elevated. Dinner menu - as part of the wedding reception - was very good and satisfied all palates. We dined on the open terrace under grape-vine overlooking the Rhine valley. What a view at sunset when the lights came on. Late breakfast the next morning was a delight. Homemade jams/preserves, a whole honeycomb, duck foie gras, eggs benedict just to name a few ingredients. Everything was available until breakfast finished.
Service was courteous and friendly at anytime.
Wonderful setting in the hills of the Rheingau among vineyards. Contemporary luxury hotel with good sized, elegantly appointed rooms. Very quiet living. Late check-out was possible. Michelin restaurant. Within an hour drive of Frankfurt, Wiesbaden, Mainz and Darmstadt and of course the pleasures of the Rhine valley.
No spa facilities.
We would return for a few relaxing days without hesitation. Apart from the minor service glitch on arrival staff was helpful, friendly and polite. We liked the little things that made a difference for us: the welcome Guglhupf, free minibar, Wifi anywhere without a fuzz, late check-out and when we left on a warm afternoon we got some bottles of sparkling water for our journey. The quality of the hotel is worth the price.
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- Also Known As:
- Relais & Chateaux Hotel Burg Schwarzenstein Germany/Geisenheim