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“How anyone could not enjoy this delightful...”
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2 reviews
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Overview
Rental Home -
2 Bedrooms, 1 Bathroom, Sleeps 4
Grosmont, North York Moors National Park, North Yorkshire, England

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
Any
English first
jg100444
Lincoln, United Kingdom
1 review
“How anyone could not enjoy this delightful cottage is beyond us, but their loss is out gain”
Reviewed June 27, 2018 for a stay in April 2018

We have stayed many times at this lovely cottage. We found it always warm, clean and comfy and ideally situated if you love peace and tranquility, also the added bonus of the steam trains to view right from the cottage. It is perfect.
The owners couldn't be more helpful, always making sure you have the perfect holiday. It is quite remote and sometimes the phones play up but, to be honest, this is the appeal of this lovely cottage and setting.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandra H
Leeds, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Booked for 7 nights but left after 3!”
Reviewed September 18, 2017 for a stay in September 2017
1
person found this review helpful

On arrival we were looking forward to our stay as the exterior & location was lovely. Unfortunatly we were very disappointed when we entered the property as it was far from clean, looked & smelled like an old persons home. The last thing we expected was to have to clean the place since the cleaner had already been in.
The kitchen is a modern extension with very little workspace. The floor, sofa, table & chairs were covered in bits of food, crumbs, mud & grass and the sink & washing-up bowl were covered in scum.
The lounge & stairs also had mud & grass throughout and smelled of unwashed people. The suite is worn & very uncomfortable with cushions that need their covers washing & the stairs looked like they haven't seen a Hoover in months.
Both the toilets were mucky (pebble dashed in the pan & under the seat) despite having blue toilet cleaner in them. The bathroom sink was covered in grey hair (as was the mirror) and had a build up of dirt around the taps. The white shower curtain was orange at the bottom & desperately needed putting in the washer.
The back bedroom stunk! The bedding had not been washed even thought it was evident that it had been slept in & had a brown mark on the sheet.
The front bedroom needed a thorough clean from top to bottom. The pillows smelled of sweaty heads. One of the pillowcases had an orange stain on it & the quilt cover smelled like it had not been dried properly.
Everywhere in the cottage is a mish-mash of old & new & is in need of a full makeover!
The owner of the cottage was made aware of these issues & offered to pay for a meal out or a full refund if we decided to leave. In the end, I did feel like they did not believe us as we were told "It's a bit of a tricky one as the cleaner says it was spick & span when she left".
After 3 days, we could not stand it any longer & decided to go home.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jan 22, 2018
The owners of this property have asked that we respond to your comments on their behalf.

Prior to your stay, the feedback for this property in regards to cleanliness has been positive, the owners advise they have also spoken to their customers directly on this subject on a number of occasions. The property has recently had a change in their cleaning service. When reported to the individual cleaner, the issues reported were refuted. The owners have used this cleaner for the whole of the season and report not had any previous or post comments other than very positive about the cleanliness of the property.

In response to your comments regarding the decor the property, the style of the cottage is Victorian, with a recent new build kitchen extension. New and old features are therefore present within the property including original antique furniture and modern additions. The owner feels that the photographs displayed on the website give an accurate representation of what the property currently looks like.

The property owner take all guest feedback very seriously and deal with them in an appropriate manner. They have taken further steps to ensure this will not happen again and have also changed to a recommended local cleaner for the year 2018.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Adults2
Children0
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