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All reviews middle pool animation team evening entertainment mini disco self catering lots of sun beds family holiday kids entertainment living room bus stop pool view las americas quiet area lovely hotel enjoyable stay great holiday pool areas are
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Reviewed January 20, 2020

It is a nice hotel in good location. Food was good. Could have improved by having a vegi dish every day. Nice activities during the day. However evening entertainment I could not enjoy as it was outside and a bit chilly. The rooms are average. It more 3 star than 4 star. I have been to other barcelo 4 stars and H10 4 stars and was not on same par. There was no relaxation lounge for example with sofa's etc.

Date of stay: December 2019
Trip type: Traveled with family
Thank BawaOBawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AllegroIsora, Director de Relaciones Públicas at Allegro Isora, responded to this reviewResponded January 22, 2020

Dear Customer,

First of all, we would like to thank for choosing the Allegro Isora for your recent stay on Lanzarote and for taking the time to let us know your thoughts about our hotel. Your opinion is very important to us and we feel sorry for the disappointment you seem to have left with. Our first aim is exceeding expectations of our guests with great intentions of returning.

Further, we are sorry that you didn´t enjoy our show, however, in the outside area we have stoves for our customers.

We are sorry that you found certain imperfections resulting from wear and tear in the room where you stayed. Our Maintenance staff work hard to keep the facilities in good condition so guests feel comfortable.

On the others hands, we are glad to read that you really enjoyed our unbeatable location.

Finally, we have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.

Best regards,

Piera Gigliotti

Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020

Very little English which don't normally bother me but pushy Pols mostly here at this hotel .
First rule : They don't like to Q & considering u Q like cattle at meal times they feel they have the upper hand .
Second rule : Get to know which fly tastes good with what dish .
Third rule : Take a very very cold shower and then and only then will the heated pool feel slightly warm .
The Deco of this motel Oops hotel is plastic all the way ! Tacky & Dirty
The rooms are basic & old .
The paintwork on all corridors are dirty .
The bath is not anti slip and the shower screen is too big for the bath hence a 12inch gap to squeeze out of but remember NOT ANTI SLIP .
The over flow on bath was uncovered so u have a dirty big hole "excuse the pun" within a DBH...
Jet2 got us moved asap but the hotel wanted to upgrade us to premium Al if we signed Documents which we were not prehaped to do but apprently u do get to eat a better class of fly but you still get to Q with some of the rudess people on the earth & sleep in solided mattresses.

Advoid at all costs !!

Date of stay: January 2020
Trip type: Traveled with family
Thank Janette C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AllegroIsora, Director de Relaciones Públicas at Allegro Isora, responded to this reviewResponded January 22, 2020

Dear Mrs. Janette,

First of all, we would like to thank you very much for having chosen the Allegro Isora for your recent holiday on Tenerife and for having spent your valuable time on sharing your experience with us.

Moreover we have taken good note of your remarks related to the presence of flyes within our grounds; given the climatology of Tenerife and its geographical position, depending on the humidity and heat, the presence of insects in any hotel, business or private house is unavoidable, nevertheless we have in place a specific preventive pest control plan as well as regular treatments to avoid their presence in the hotel. 

Regarding our pools, we deeply regret your disappointment with the temperatures, however, only one of our pool is heated as it appears on our website.However, we will share your comments to our maintenance department so that we can find out if there is a fault in the system.

Also,we are sorry to hear about the issues you had with our bathroom. Please accept our sincere apologies. Your feedback will be shared with our Maintenance Manager to ensure that this was an isolated issue that is corrected moving forward.

We hope that you enjoyed your stay with us and we are looking forward to welcome you back in the near future.

Best regards,

Piera Gigliotti

Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020

After 3 days at this hotel we moved hotel! Beds had human waste on them, hair all over the floor, asked reception to reclean the room they did and still ignored the poo stains on top of the toilet and hairs in the bath!
Food was awful, avoid pool bar food covered in flies hot dog gave my daughter food poisoning.
Heated pool was freezing cold, also had maintenance working on floor around heated pool closed off over half the sunbed area, drilling was very loud and upsetting for young children!
Breakfast and lunch in restaurant where fine, dinner is awful! You are given a 1 Hour dinner slot to be in the restaurant by! I have a young child as did the other family i travelled with, the children napped in the evening before dinner we where forced to wake them at 6pm for a 7pm dinner slot! The restaurant should be open to everyone for the meal time opening hours! Even with the 1 hour slot you are queueing like cattle for your food around the buffet! Clearly the system does not work!
We left the allegro isora 3 days after arriving! Jet2 where very embarrassed by our experience.

Date of stay: January 2020
Trip type: Traveled with family
Thank jessicagilbert96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AllegroIsora, Director de Relaciones Públicas at Allegro Isora, responded to this reviewResponded January 22, 2020

Dear Mrs. jessica,

Thank you for sharing a review of Allegro Isora. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention.

Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion.

Regarding our pool and the maintenance work we we have done, however, it was only one specific morning and a punctual work of a couple of hours, we can understand your discomfort and we feel the inconvenience caused.

At Barceló we know also, that meals are an important aspect of our guests' overall holiday expérience therefore during the high season, to better organize our work and give a better service we organize dinner shifts, however on request the client can change the shift at reception.

Finally, as a close-knit team, we are collectively committed to providing our guests with a superb experience. Our reputation and high return guest ratio attests that we usually get it right, so it is distressing not to have been able to in your case, for which we again apologise. 

Best regards,

Piera Gigliotti

Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020 via mobile

Arrived on Christmas Eve, late, checked in and found on entering our room there was an immediate issue with the toilet not working and a cupboard door hanging off in the kitchen. Reported and maintenance came while we grabbed food. Came back toilet still not working. Reported the next morning which was Christmas day and I had to use the toilet at the pool. TUI rep arrived and I explained issue an asked if we could be moved to a room with a working toilet. Rep said we had to come and speak to reception. Very rude lady told us we would have to pay as only had pool an sea view rooms. I explained they had to provide a basic facility of a working toilet. She was abrupt and sent maintenance back up. We waited 1 hour while the whole toilet was dismantled and replaced. Such a waste on xmas day. On further investigation we found the apartment filthy with cock roach droppings, leaking hot water tank and dirty shower head. Came back a few hrs later to find the bathroom flooded. No one to fix the issue on xmas day so had to put pans underneath leak which kept overflowing, really upset our xmas. The next morning I was so annoyed I demanded a manager came to the room. Piera the guest relation manager was very helpful and moved us to a superior room, with some extra perks. However the house keeping again very poor. There was a pubic hair in the bathroom on the tiles which remained there all week, robes and slippers provided, slippers were dirty. The layout of the complex is lovely. Meal times are a zoo. Came back to our table with food where our drinks were and a French family and made themselves at home, weren't going to move so we picked our drinks up and moved table. Also don't like being given a slot to eat. Husband was Ill for a full day with sickness and diarrhoea, he has never been Ill in 25 years. The surrounding area is nice and quiet and we walked a lot. I have dealt with TUI since returning who confirmed this hotel is not meeting the standards expected.

Date of stay: December 2019
Trip type: Traveled as a couple
Thank EVEYC21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AllegroIsora, Director de Relaciones Públicas at Allegro Isora, responded to this reviewResponded 5 weeks ago

Dear Customer,

Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.

We are sorry to hear about the issues you had with our bathroom. Please accept our sincere apologies, for not being able to help you without the first moment.We are also sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our réception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards.

Finally,as a team, we are committed to achieving 100% guest satisfaction and appreciate comments such as yours’ as a powerful wake-up call on areas where we need to do a better job. I am sorry that we did not live up to your expectations on this occasion and assure you that we will take immediate action to improve for the benefit of future guests. Thanks once again for taking the time to let us know.

Best regards,

Piera Gigliotti

Guest Experience Manager



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020

Dinners are awful, including spoiled fish and pork tasting like rubber soles.

The dinner room looks like some sort of public institution.

The pool is to cold for small kids to thrive.

The apartment have poor equipment and bad lightning.

The staff did not dobour dishes, but left no brush or fluid to do it our selves.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank 758eirikv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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