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Pink Gin Beach
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2,899
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Reviewed 4 weeks ago

Don't stay here they spray an unknown chemical pesticides twice a day out of a backpack blower. The fog covers every area, pool, rooms, etc about 5pm every day. It is hard to breathe and taste like chemical substance. Front desk says it keeps the bugs away and is not harmful, but the guy spraying is wearing a ventilator mask.

Date of stay: January 2020
Trip type: Traveled as a couple
5  Thank Roam691849
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AvlonB, Online Review Coordinator at Sandals Grenada Resort & Spa, responded to this reviewResponded 4 weeks ago

Hi there, thank you for taking the time to share your experience with us. We are truly saddened to read that the on property fogging may have diminished your opinion of your stay with us. We wish to advise that this is a necessary process that is carried out on the resort. The chemical used is completely safe and does not cause any irritation to humans that come in contact with. The smoke and concentration level dissipates quickly, the fog do not linger. This is a daily activity here on the resort and we sincerely regret that your stay was affected as a result. We only hope that there would have been some redeeming moments during your stay which you will permit to outweigh any dismay you may have felt, as we would like nothing more than for another opportunity to regain your confidence in the Sandals and Beaches brand.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

1 st time here Great place. Quieter than the other sandals but very enjoyable. Staff always does a great job at sandals and this one was no exception. Going off the resort was no problem, many activities and beautiful places to visit
I would recommend this Sandals

Room tip: Butler Suite in the Italian Village. Very nice
Date of stay: January 2020
Trip type: Traveled as a couple
Review collected in partnership with this hotel
3  Thank B6854IRscott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2020

Butches is one of the best resort restaurants at which I've ever dined. It's reservations only so book immediately after you check-in. Great grounds and pools but Butler Level service is a must to get 2 lounges with an Umbrella unless you like getting up at 6:30 AM on vacation. While the ocean is nice, the beach is short and there are not of on-site Ocean water activities. ONE BIG NEGATIVE.....Except for bottled wine and bottled beer, I believe they water down the alcohol. Nothing taste quite like you would expect

Room tip: Get a butler level room to insure good seating at your pool of choice or on the beaach
Date of stay: January 2020
Trip type: Traveled as a couple
Review collected in partnership with this hotel
3  Thank TCW_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2020 via mobile

This was our 5th Sandals Resort (St Lucia Grande, Antigua, Negril & South Coast) and we also took our kids to Beaches Turks & Caicos. We typically splurge on one of top room categories when we travel and this trip was no exception staying in the Skypool Room.

From arrival to departure the resort was spot on for customer service! Our butler team was large (4 over the week) due to some team transitions but every one of them went above and beyond to provide exceptional service. Marlon & Don were our primary team and they are truly exceptional. From insuring our coolers were filled, our lunch needs were met, to helping me one night when my husband was ill and insuring that I still got a great meal delivered to my room. These guys made our trip. We stayed at SSC in the OTW Bungalow on our last trip and there your butlers only have 2 couples. At normal resorts including this trip I know our butlers had between 7-9 couples each day but you would have never known it. These guys dialed into what we like, really need, and what we wouldn’t care about and showed up everyday exceeding expectations. Our experience wouldn’t have been the same without them.

We ate at every restaurant except Kimonos (only because we have done it enough times we decided against it). The food was wonderful from the breakfast buffets, to room service, to dinner - all delicious!

We enjoyed our complimentary 30 minute massage and then rebooked more treatments later in the week and the spa was awesome.

Our only negative was the weather which was beautiful though quite windy and it was not normal for this time of year. The excursion we had planned to Tobago Cays couldn’t happen.

We will be back! Thank you Peter Fraser and team for creating an exceptional Sandals experience and continuing to have raving fans in us!

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank kcrewmomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2020

We are repeat guests of Sandals for the past several years, however this was our first time staying at Grenada. Overall the resort was nice, however many of the restaurants were in much need of preventative maintenance. The roof at Le Jardinier was constantly leaking with the restaurant shutting down several times during our stay due to water leaking on the tables. This is not the expectations we had for a 5-star resort. Additionally, ants in the room was a constant occurrence, which we had to have cleaned several times throughout the week. Lastly our Butler Cell Phone was stolen during our stay and the Butler Manager was extremely rude to us, even going as far to accuse us of misplacing the phone and lying, which was a gross misstatement. The way the management staff handled this occurrence was inappropriate, distasteful, and even brought my wife to tears. Sandals Grenada will never again receive our business.

Date of stay: October 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
3  Thank josha999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AvlonB, Online Review Coordinator at Sandals Grenada Resort & Spa, responded to this reviewResponded 4 weeks ago

Hi Josh, Thank you for taking the time to share your experience with us. We are saddened to read that your stay did not live up to your expectations and It was quite surprising to read your review as concerns of this nature are nigh unheard of at our resorts, and we deeply regret if any unusual experience has led you to form an unsavory opinion of our resort family.

We wish to assure you that the safety and security of our guests remains our top priority at all times and we certainly do not tolerate such behavior as described in your review. If any evidence of wrongdoing is discovered among our team members, it would be dealt with swiftly and in full cooperation with the local authorities if necessary. While it is rare to receive any reports similar to yours, we nonetheless take this matter very seriously and I understand that the Resort Management team addressed this the minute they were made aware of your concern and after a thorough investigation, I am glad to note that there was no evidence of wrongdoing on the part of any of our team members. Nonetheless, it is disheartening to note that it seems the response from management was not as you anticipated and we invite you to contact our Customer Relations team at customersupport@sandals.com should you continue to have any lingering concerns.

We only wish to assure you that we are committed to providing our guests with the highest possible standards of service and quality, and we hope to have an opportunity to regain our high standing with you in the future.

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