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“Very confortable hotel and wonderful staff” 5 of 5 bubbles
Review of Holiday Inn Orizaba

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Holiday Inn Orizaba
Ranked #2 of 11 Hotels in Orizaba
Certificate of Excellence
GreenLeadersGold level
Trieste, Italy
1 review
“Very confortable hotel and wonderful staff”
5 of 5 bubbles Reviewed May 25, 2014

The hotel is located in Oriente 6, next to city center.
The hotel is new, confortable and very clean. I used both gym and pool.
breackfast (desayuno) is excellent, but the best point of hotel is the staff, very kind at al hours day and night!

  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Simone C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro V, General Manager at Holiday Inn Orizaba, responded to this review, May 28, 2014
Dear Simone C.
First of all thank you for selecting us for your most recent stay in the city of Orizaba.
We appreciate that you share your comments about your experience with us, and hope to see you soon , be certain that your stay will be even better.
Kind regards from all the staff.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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132 reviews from our community

Traveler rating
    66
    45
    16
    2
    3
See reviews for
48
15
4
58
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Villach, Austria
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed April 1, 2014

First I want to make clear that we have been long staying guests in Holiday Inn Orizaba and that those who only stay a night or two probably won't notice everything that we did. My husband was in Orizaba on business and the company put us up in this hotel. The service staff is decent and kind, everyone from waiters, kitchen and housekeeping. Reception is ok, depending on your luck. Now, the management makes you feel as if they are doing you a favor for letting you stay in this hotel. We had several complaints about the noise. The walls are very thin and some guests were extremely inconsiderate, leaving the TV on at loud volume, sometimes all night long. When I complained about this to the person who I believe is either front desk or guest relations manager (he runs around like a chicken without a head and I never really figured out what his job is) I was basically told that it is a part of Mexican culture to leave the TV on all night long and be loud in general. As we have stayed in several other hotels in Mexico, I san assure you that this is not the case!! When we had an altercation with another guest because of the noise, nobody from the management ever came to us and asked us what happened. For them we were simply troublemakers because we dared to complain. In the end, they actually asked us and another 5 of our colleagues to move out for 2 nights and then came back because they had a wedding party coming. We left and decided not to come back. Because of my husband business, we have stayed in many hotels in several different countries over the years and never have we been treated this way. Stay away if you can. Down the street there are several other hotels more deserving of your buck.

Room Tip: Just go somewhere else but if you have to stay here ask for a room at the end of the hallway above t...
See more room tips
  • Stayed February 2014, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank piepmatz72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Orizaba, responded to this review, April 16, 2014
Dear piepmatz72,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the behavior of other guests prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas City, Texas
Level Contributor
110 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 bubbles Reviewed November 25, 2013

Stayed on a short trip for work in late November 2013. A smaller hotel, renovations were being completed when I was there. This is a pretty good hotel for what it is. A solid, respectable three star establishment. A new lobby area was being installed. The hotel is located on a main street in Orizaba (about 90 minutes’ drive west of Veracruz, Mexico). Check in was accurate, but a bit slow. When the new, larger reception desk is completed the process will be faster. My room had a king-size bed and hardwood flooring instead of carpet. Bathroom had a shower, no tub. Bathroom was a wee bit small, but clean and in good working order. A fully-stocked basket of bath soaps, lotions, toothbrush and a respectable-sized tube of toothpaste. This was an unexpected amenity for a hotel in a smaller, inland city. A 32” flat screen TV was mounted on the wall. Cannot be turned to face different directions, but it faces the bed. My room had a marble work desk with desk lamp and office chair. Internet is free and available wireless and hard-wired. A smaller overstuffed chair in the corner and dresser near the front of the room round out the furnishings. The iron worked. The hotel has a full service restaurant that serves off the menu and buffet style breakfast and lunch. Dinner is ordered off the menu only. A small bar adjoins the lobby. This property was a Fiesta Inn until new management took over the property recently. Hotel service was attentive. English language ability is spotty with the staff, but is available. About 90 cable channels are available for the TV. I would stay again.

Room Tip: Ask for a higher floor for a quieter stay.
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Bahnreise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Orizaba, responded to this review, December 11, 2013
Dear Bahnreise,

Thank you for taking the time to write your review regarding your recent stay. We appreciate your compliments on our products and services.

We are very pleased to note that you were satisfied with the facilities and services that we have to offer. Your satisfaction is of utmost importance to us as we constantly strive to make your experience a great one.

We hope to have the pleasure in welcoming you back again very soon for another enjoyable stay.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Orizaba

Property: Holiday Inn Orizaba
Address: 892, Col. Centro, Orizaba 94300, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Veracruz > Orizaba
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 11 Hotels in Orizaba
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Orizaba 3*
Number of rooms: 103
Official Description (provided by the hotel):
Welcome to the Holiday Inn Orizaba Hotel. The hotel is perfect for both business and leisure travelers seeking contemporary accommodations in Orizaba. Conveniently located at main avenue, the hotel is near a variety of shopping and local restaurants. Local points of interest like the State Art Museum and the Mier y Pesado Castle are minutes from our hotel. Outdoor adventurers can enjoy the nearby walk along the river Orizaba, while shoppers can visit Plaza Valle mall. Our hotel features 103 vanguard and confortable guestrooms, 32 LCD screens, free wired and wireless high speed internet, business center, guest laundry, fitness center and an indoor pool. 3 flexible meeting rooms to accommodate up to 180 guests. ... more   less 
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Also Known As:
Holiday Inn Orizaba Hotel Veracruz
Holiday Inn Veracruz
Veracruz Holiday Inn

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