We recently returned from our holiday at Movenpick in Karon Beach. We had a fantastic and relaxing holiday and I will certainly be returning again. Our deal included a private transfer from the airport. Our flight was delayed but as soon as we arrived we had the driver waiting to take us to the resort. We had a nice welcoming and the receptionist was extremely informative explaining about all the resorts facilities and opening times and showing us on a map where all points of interest were. Just some feedback for the hotel... as the whole check in process took around 15 minutes, I would suggest that the guests are given the option the sit down to make it more comfortable.
We upgraded to the deluxe villa which was lovely and right by the coconut pool. The only problem we encountered in the beginning was when I went to fill up the bath for the children, the water was all brown. There must have been some plumbing problem with the hot water system as it only happened with hot water. We informed the front desk and they immediately sent a maintenance man to come and have a look. He appeared a bit grumpy and told the front desk that the problem has been resolved when all he did was run the hot water for ten minutes. We advised the front desk that it had not been fixed and that we were going out for dinner and wanted to problem resolved or we wanted another room. Whilst out for dinner the staff contacted us to say the problem had been rectified. When we came back to the room all had been fixed!
The kids absolutely loved the main pool with the slide and we spent many mornings by the pool. My only complaint about the pool was the pool service (or lack of!). It was very difficult to order food or even just a drink. I found I had to walk to the restaurant to order.
All the staff were very friendly and the service was at a very high standard (we have stayed at several 5 star hotels in Thailand over the years). The breakfast staff got to know us by our third morning and never had to ask us for our room number. The staff adored our children and really went out of their way to make sure they were happy. The breakfast was great (though very busy!). Lots of variety and constantly bringing out fresh food. The egg station was great (though one of the chefs was not so great at poaching eggs) and the pancake station was a hit with the kids. Only complaint is there was no cafe style coffees available (only via a machine through self service). A nice late would have been great in the morning.
The kids club staff were fantastic. A big shout out to Loy, Minnie, Sarah and Jo Jo. My children are still talking about them. My five year old daughter loved all the activities that were on offer (thought you pay for each activity) and my two year old loved the ball pit and the attention that he got (you pay for babysitting service for under 4's).
The food at the hotel is expensive for Thailand standard, but you are paying 5 star hotel prices and that is anywhere in the world. I ate at some of the eateries around the hotel (the ones highly recommended by TA) and personally I preferred to eat in the hotel as I knew the standard of the food and it's preparation was of a very high quality.
My 5 year old is already asking me when we are going back to Phuket. The pressure is on already! I will definitely return to the Movenpick again. It is centrally located (away from the hustle of Patong which is a GREAT thing for families) and the service is great.
- Official Description (provided by the hotel):
- The Movenpick Resort and Spa Karon Beach Phuket is the perfect place for relaxation in some of the most beautiful natural surroundings in Thailand. Here, all your wishes will be fulfilled in the perfect peace and well-being of a tropical atmosphere. At the Movenpick Resort and Spa you are one step closer to paradise. In one of the Kingdom of Thailand's most enchanting natural settings you will experience a genuine dream destination. ... more less
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- Also Known As:
- Moevenpick Resort And Spa Karon Beach Phuket Hotel Karon
- Movenpick Phuket